Program Manager Project Management

SHANE BARNES

Email Address: ***********@*******.***

Phone Number: 706-***-****

Home Address: Apex, NC

Citizenship: (United States)

Work Schedule: Full-Time

Clearance: ACTIVE

Federal Experience: Yes

Dynamic and results-driven IT Program Manager and Telecommunications Specialist with 15+ years of leadership experience in IT project management, telecommunications, and technical operations. Furthermore, expertise in conducting complex cost and price analyses for network systems, developing acquisition requirements, and integrating emerging technologies into business processes. Additionally, possess a proven track record in managing IT projects within budget and schedule, applying Agile and Waterfall methodologies, and delivering high-quality solutions, complemented by skills in contract management, procurement, and guiding teams to achieve strategic objectives through innovative technical solutions. Overall, committed to aligning IT initiatives with the ability to consult with stakeholders, translate functional requirements into technical solutions, and drive operational excellence in high-pressure environments. PROFESSIONAL EXPERIENCE

Program Manager May 2023 -Present

FEDERAL INFORMATION SYSTEMS – FORT BRAGG, NC Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

IT Project Management: Led and managed 45+ employees across multiple IT projects, ensuring adherence to budget, schedule, and scope using Agile and Waterfall methodologies.

Cost and Price Analysis: Conducted comprehensive cost and price analyses for voice and data network systems and telecommunications solutions, ensuring optimal resource allocation and cost efficiency. Telecommunications Systems: Managed telecommunications and IT systems, improving operational performance, customer service, and cost optimization for HQ FORSCOM Command Headquarters.

ITIL Framework: Implemented ITIL-based processes to improve IT service delivery, enhancing system performance and customer satisfaction. Contract Management: Oversaw the management of IT-related contracts, ensuring compliance with specifications, monitoring task orders, and assisting in contract closeout activities.

Team Leadership: Provided guidance and mentorship to staff, ensuring optimal resource allocation, professional growth, and high-quality deliverables.

Financial Reporting: Delivered detailed monthly financial reports, including spending burn-down charts, to track budget expenditures and ensure adherence to financial goals.

Program/Project Operations P4 July 2022 - May 2023 CACI, INC. – HIGH POINT, NC Hours per week: 40

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

Project Management: Led daily status meetings for multiple global projects, ensuring that project milestones were met within scope and on schedule using Agile methodologies.

Reporting: Utilized Microsoft Office Suite (PowerPoint, Excel, Project) to compile and present detailed project status updates, resource allocation, and budget tracking reports.

Cross-functional Coordination: Coordinated with engineers, logisticians, and senior leadership to address project challenges, ensuring alignment and efficiency across all project phases.

Vendor Management: Collaborated with vendors to procure necessary equipment and services, ensuring that components were delivered on time and within budget constraints.

Documentation Management: Maintained accurate project documentation, including engineering schematics, network designs, and compliance reports, ensuring that all deliverables met quality standards. Stakeholder Engagement: Led bi-weekly meetings with site leads and network engineers in locations such as Korea, Japan, and Hawaii, ensuring seamless information exchange and collaboration.

Microsoft Office Proficiency: Managed project timelines and deliverables, as well as reported using Microsoft Project and SharePoint for effective project management and data sharing.

Implementation Project Manager November 2020 - July 2022 AMPCUS, INC. – CARY, NC, CONTRACTOR FOR VERIZON Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

Network Systems: Led the deployment and migration of voice and data systems for the National Guard Bureau, implementing a centralized DSN call routing solution across 54 states and territories. Project Management: Managed end-to-end project life cycles for large-scale IT and telecommunications systems, ensuring successful migration and integration into the DISA VRF network.

ITIL Practices: Applied ITIL service management principles to improve operational processes, network security, and compliance in alignment with U.S. Army requirements.

Vendor Coordination: Coordinated with multiple vendors to procure Session Border Controller services and SIP trunk capabilities, ensuring timely and cost-effective service delivery.

Compliance Management: Ensured compliance with 802.1x authentication protocols, improving network security across the National Guard Bureau and meeting Army security standards.

Telecommunications Solutions: Led the design and implementation of network systems to support 350,000 daily users, ensuring high system reliability and data security.

Process Improvement: Enhanced project processes by leveraging Agile methodologies and PMI practices, increasing project efficiency and quality while reducing time to delivery.

IT Project Manager February 2019 - November 2020

CMDSS – ALEXANDRIA, VA CONTRACTOR FOR AN IT SOLUTION SUPPORT COMPANY Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

System Migration: Managed, implemented, and supported the seamless migration of Microsoft Windows 7 to Windows 10 for 2,000+ remote and permanent users, ensuring minimal disruption and successful transition. Client Relationship Management: Facilitated client meetings with management at all levels, negotiated compromises, and resolved conflicts in a multi-layered, complex organizational environment. Database Migration: Led the migration of a Dynamics CRM database from an on-premises network to an external organization, collaborating with cybersecurity, network professionals, software developers, and end-users. Software Procurement: Performed software procurement, managed requisite licensing, and handled system administration credentialing for users across multiple departments.

System Enhancements: Coordinated workstation enhancements, ensuring that all upgrades and system configurations were aligned with security standards and end-user requirements.

Cross-functional Team Coordination: Worked closely with cross-functional teams, ensuring effective communication between stakeholders, engineers, and leadership throughout project execution. Risk Management: Identified and mitigated potential risks during the migration process, ensuring timely delivery and budget adherence. Mission Planner October 2018 - February 2019

GENERAL DYNAMICS MISSION SYSTEMS – FAIR LAKES, VA Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

Planning & Scheduling: Performed detailed planning and scheduling of services, ensuring that all system upgrades and operations were executed on time.

System Performance Monitoring: Monitored system performance post-upgrades, responded to anomaly event notifications, and determined appropriate corrective actions.

Anomaly Event Management: Responded swiftly to system anomalies, investigated causes, and implemented solutions to restore normal operation. System Testing Support: Supported system testing processes, ensuring that all technical solutions met operational and functional requirements before implementation.

Technical Documentation: Prepared and maintained accurate documentation of system performance and testing results for stakeholder review and future audits.

Team Collaboration: Worked with engineers and IT teams to ensure smooth integration of upgraded systems and consistent communication of project milestones.

Quality Control: Ensured the highest quality standards were met during system upgrade and testing processes. Tier II Technical Support (Southern Command) August 2017 - October 2018 C-4 PLANNING SOLUTIONS – MIAMI, FL Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

Technical Support: Provided Tier II support for end-users, resolving issues related to PC, server, mainframe applications, and hardware. Network Troubleshooting: Worked with network services and software systems engineering teams to restore service and identify core technical issues.

Active Directory Management: Created and managed user accounts, configured group policies, and assigned permissions in Active Directory for network systems.

System Administration: Supported the administration and configuration of end-user systems, ensuring compliance with organizational standards. Incident Management: Handled incident management by quickly addressing service disruptions and coordinating with teams to ensure minimal downtime.

Security Management: Assisted in ensuring that user access and network services were secure and complied with internal policies and procedures. End-user Training: Provided end-users with support, guidance, and training on system functionality and troubleshooting techniques. IT Specialist (Marine Corps Air Station) November 2016 - August 2017 ACI FEDERAL – YUMA, AZ Hours per week: 40

DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

IT Support: Provided on-site and remote support for classified and non-classified systems, maintaining continuous IT operations at a U.S. Marine Corps Air Station.

Infrastructure Management: Installed, configured, and maintained IT infrastructure, including servers, network systems, and communication devices.

Security Compliance: Ensured that all IT systems adhered to required security protocols and operational guidelines for sensitive and classified information.

System Configuration: Configured and maintained various information technology systems, ensuring system integrity and functionality. Documentation Management: Recorded daily shift activities and reported incidents through a web-based Remedy system, maintaining clear documentation for audit purposes.

Network Support: Provided network support to ensure the stability and reliability of systems, addressing performance issues and assisting in network upgrades.

End-User Assistance: Offered direct support to end-users, troubleshooting hardware and software issues while minimizing downtime and maximizing system availability.

IT Site Manager February 2015 - April 2016

BY LIGHT PROFESSIONAL IT SERVICES – ROSEBURG, OR Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

IT Project Management: Led a team to plan, implement, test, troubleshoot, and maintain the RTLS Asset Tracking System across the Department of Veterans Affairs (DVA).

System Implementation: Managed the installation and configuration of over 800 RTLS devices across VA facilities, ensuring timely and within budget project completion.

Vendor Coordination: Engaged with vendors to coordinate the timely delivery of required hardware and software, addressing any product discrepancies promptly.

Stakeholder Management: Collaborated with customers, internal teams, subcontractors, and vendors to align project goals and ensure successful project execution.

Network Configuration: Installed, tested, and configured various network hardware components required for RTLS system integration and operation.

End-user Support: Provided training and support to end-users on RTLS systems, ensuring smooth adoption and usage of the new technology. Problem-solving: Resolved logistical issues and identified obstacles impeding project success, demonstrating strong leadership and operational oversight.

Deputy Chief Information Officer January 2005 - February 2015 U.S. ARMY – VARIOUS GLOBAL LOCATIONS Hours per week: 40 DUTIES, ACCOMPLISHMENTS, AND RELATED SKILLS:

IT Strategy: Directed the IT strategic planning and tactical execution of telecommunications, infrastructure management, and networking functions across global locations.

Telecommunications Management: Managed mission-critical IT operations strategy for systems infrastructure, ensuring the security and functionality of satellite communications.

Program Management: Led program development and management, overseeing IT services and system administration for over 1,700 end-users with a team of 30 personnel.

Crisis Communication: Managed operations of the Crisis Contingency Satellite Station, ensuring continuous communication for military operations across Europe.

Satellite Communication: Provided strategic satellite communication connectivity across seven major European sites, supporting NCA, NATO, and DISA operations.

Infrastructure Management: Oversaw the maintenance and operation of C2 systems, ensuring the availability and security of communications systems.

Security Compliance: Implemented security policies and continuity planning, ensuring that all systems met required defense standards for mission- critical operations.

EDUCATIONAL QUALIFICATIONS

Master of Business Administration

WESTERN GOVERNORS UNIVERSITY (EST. COMPLETION 3/2025) Master of Arts in International Relations

UNIVERSITY OF OKLAHOMA

CERTIFICATIONS

COMP TIA Network + CE, COMP TIA Security + CE, COMP TIA CASP CE, Microsoft 10-798, ITIL V.3, Certified Scrum Master, Microsoft Azure Fundamentals Project Management Professional (PMP) Professional Association: Project Management Institute CORE COMPETENCIES

• IT Project Management

• Agile and Waterfall Methodologies

• Contract Management & Administration

• Cost and Price Analysis

• Strategic IT Acquisition Planning

• Telecommunications Systems Expertise

• Vendor & Stakeholder Engagement

• ITIL Framework Implementation

• Data Network Systems Integration

• Technical Supervision & Team Leadership

• Risk Assessment & Mitigation

• System Design and Modernization

• Financial Management & Budget Oversight

• Pre-Award & Post-Award Contract Activities

• Compliance and Security Standards

• Customer-Centric IT Solutions

• Change Management & Process Optimization

• High-Level Briefing & Reporting

JOB-RELATED SKILLS, KNOWLEDGE AND EXPERTISE

Leadership and Strategic Planning: Proven ability to lead diverse teams and manage complex IT programs, ensuring alignment with organizational goals.

Advanced IT Project Management: Expertise in managing large-scale projects using Agile, Waterfall, and hybrid methodologies to deliver results efficiently.

Telecommunications Systems Expertise: Extensive knowledge of voice and data network systems, telecommunication products, and enterprise- level solutions, coupled with proficiency in designing and optimizing secure, scalable network systems for high-performance operations. Contract and Acquisition Management: Skilled in developing acquisition strategies and conducting vendor negotiations to achieve cost-effective outcomes.

Technical and Operational Excellence: Advanced proficiency in integrating emerging technologies into business processes to enhance efficiency and innovation.

Data Analysis and Reporting: Strong analytical skills to evaluate operational metrics, cost structures, and system performance for informed decision- making.

Contact this candidate