Customer Service Special Education
Resume:
Hello,
Chante Coleman
Washington, DC 20020
202-***-****; ******.*******@*****.***
Skills:
My passion is to build on my career as a primary school teacher and seek new roles that offer opportunities to learn and develop my key teaching skills. Experience:
August 2024 to Present
Rocketship Legacy Prep - Special Education Specialist
● Develop, implement, and monitor Individualized Education Programs (IEPs) tailored to each student’s specific needs, goals, and abilities.
● Collaborate with classroom teachers, paraprofessionals, and other support staff to create inclusive learning environments and effective instructional strategies.
● Provide direct instruction in specific subjects or skills, adapting lesson plans and teaching methods to support students' learning styles and abilities.
● Conduct assessments to identify students' strengths, weaknesses, and progress, and use this data to adjust IEP goals and interventions.
● Work closely with families to keep them informed of students' progress and to involve them in the educational process.
● Offer guidance and training to general education teachers on special education practices, accommodations, and strategies to support students with disabilities.
● Ensure compliance with federal, state, and district special education laws and regulations, including preparing and submitting required reports and documentation.
● Provide crisis intervention as needed and teach coping, social, and behavioral skills to students.
● Serve as a resource for the school community, helping raise awareness and understanding of diverse learning needs and strategies.
December 2021 to Present
NFC, Washington. Dc - Environmental Service
● Clean and sanitize assigned areas, including patient rooms, bathrooms, corridors, offices, and waiting rooms.
● Use appropriate cleaning solutions, supplies, and equipment for each task, following safety guidelines.
● Disinfect high-touch surfaces to reduce the risk of infection, especially in healthcare settings. 2
● Perform routine maintenance tasks such as changing linens, emptying trash, and refilling soap and paper towel dispensers.
● Clean and maintain floors, including vacuuming, sweeping, mopping, and occasionally waxing or buffing.
● Report any safety hazards, maintenance needs, or other concerns to the supervisor.
● Follow all health and safety guidelines, including proper handling of hazardous materials and waste.
● Interact with patients, staff, and visitors courteously and professionally.
● Maintain inventory of cleaning supplies and notify the supervisor of supply needs.
● Adhere to facility policies regarding infection control, biohazard disposal, and personal protective equipment (PPE) use.
December 2021 to Present
NFC, Washington. Dc - Concierge
● Greet guests upon arrival with warmth and professionalism, providing assistance with luggage and check-in procedures.
● Act as a knowledgeable resource for guests, offering recommendations and arranging reservations for dining, entertainment, transportation, and other services.
● Handle guest inquiries promptly and efficiently, demonstrating exceptional customer service skills both in person and over the phone.
● Coordinate special requests and personalized experiences for guests, such as arranging tours, securing tickets to events, or organizing special celebrations.
● Maintain a thorough understanding of local attractions, restaurants, and amenities to provide accurate and up-to-date information to guests.
● Assist with concierge desk operations, including managing incoming and outgoing packages, maintaining cleanliness and organization of the lobby area, and supporting other hotel departments as needed.
● Uphold the highest standards of professionalism and discretion, respecting guests' privacy and confidentiality at all times.
● Proactively identify opportunities to enhance the guest experience and contribute to the overall success of the property.
February 2019 to July 2024
KIPP DC, Washington,DC - Lead Teacher
● Maintain ongoing, open communication with parents and caregivers
● Ensure that each family receives an opportunity to build strong relationships with teaching staff.
● Provide a classroom environment that encourages parent participation 3
● Plan periodical parent conferences to discuss children's developmental progress, needs and interests.
● Collaborate with children's families to ensure a smooth transition from home to Child Care setting.
● Provide a developmentally appropriate classroom environment that reflects the children's learning and growth.
● Perform ongoing developmental evaluations of children as required December 2023 to June 2024
Heart of homes for youth, Rockville, MD - Youth Counselor
● Supervising youth at all times,
● Maintaining a safe, supportive and loving environment,
● Teaching and supervising basic hygiene practices,
● Teaching respect for the rights of others and fostering good interpersonal relationships
● Enforcing the rules of the home,
● Maintaining a clean, safe and attractive home,
● Assuring clean and adequate clothing in good repair,
● Assuring that the child is eating a proper amount of nutritionally adequate food
● Overseeing the health needs of the child,
● Teaching self-control,
● Applying discipline and penalties within prescribed limits to correct unacceptable behavior,
● Serving as Case Manager interfacing with Placing Agents, the HHY Social Worker Program Administrator, teachers, and family, in order to carry out the treatment plan for the child, attaining goals in education, behavior modification, living skills, and interpersonal relationships,
● Transporting youth
● Participating in staff meetings, consultant meetings, weekly team meetings and others as required, Participating in all training sessions as assigned, 4
● Performing all administrative duties,
● Filing incident reports when appropriate,
● Taking proper crisis intervention action when necessary October 2018 to February 2019
KIPP DC, Washington,DC - Instructional Aide/Lead Special Education Teacher ( Special Education)
● Assist in facilitating the personal, social, and intellectual development of students.
● Assist in establishing a positive learning environment, and respond to the individual needs of students.
● Ensure that all activities conform to building and district guidelines.
● Communicate effectively with all members of the school district and community.
● React to change productively and handle other tasks as assigned.
● Appropriately operate all classroom equipment. · Support the value of an education. April 2018 to October 2018
KIPP DC- Washington,DC - Office Coordinator
● Believe deeply in the mission and values of KIPP and subscribe to KIPP's Five Pillars
● Direct front desk operations - oversee phones, manage mail, and greet visitors while providing a positive experience for colleagues and guests
● Shape and define office culture and environment through leading initiatives involving décor, office traditions, special events, etc.
● Take ownership of the space in every way including by maintaining clean and orderly conference rooms, kitchen, reception areas, copy room, and office spaces
● Order office supplies and track inventory while devising strategies for preferred vendor selection, cost savings, and improved logistics
● Collaborate with HDQ Operations team in support of network operations on projects ranging from cost savings to utilities tracking
● Assist with financial reporting and processing
● Draft and compile staff communications from emails on volunteer opportunities at schools to School Leader Monday Morning Memos
● Liaise with office management and alarm monitoring company while also acting as first point of contact for other visiting vendors/service providers
● Maintain and organize hard copy and electronic front office files ·
● Plan Headquarters staff birthday celebrations and other one-off events
● Provide support to various internal departments for special projects and events as needed 5
Education
August 2013- May 2018
Trinity Washington University - Human Relations with Minor in Business June 2013
KIPP DC College Prep - Diploma
August 2019- June 2020
KIPP DC Special Education Fellowship program
Awards
CPR
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