Customer Service Data Entry
Resume:
Latoya Strickland
Newnan, GA *****
*********@*****.***
Professional Summary
Customer service oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.
· Strong written and verbal communication skills.
· Fully capable of organizing large number of records and documents.
· Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint.
· Typing Speed: 45 WPM.
Willing to relocate to: Atlanta, GA
Authorized to work in the US for any employer
Work Experience
House Keeper
Holiday Inn Express-Newnan, GA
February 2024 to Present
cleans and maintains hotel rooms and public areas, ensures guests have a great experience. Meet guest requests and provide training for other housekeeping staff. Start up Lead
Burger King-Newnan, GA
February 2021 to January 2024
Count registers, Prep morning food, pull tickets, assemble meals to orders, and fill in spot where needed. ROI Phone Specialist-Remote
Record Connection LLC-Newnan, GA
July 2021 to October 2023
· Process medical disclosures
· Follow HIPPA guidelines and data entry
· Performs at established quantitative and qualitative work standards to meet departmental goals and objectives
· Maintains current knowledge related to applicable statutes, regulations, guidelines and standards necessary to perform job duties in accordance with HIPAA and other state and federal privacy laws
· Research customer requests, analyzes customer needs and communicates professionally both orally and in written format
Remote Outbound Customer Service
Lincare Call Center-Newnan, GA
July 2021 to August 2021
· Made outbound calls to members regarding services and insurance coverage verification.
· Processed CPAP supplies and tracked shipment.
· Conducted self in accordance with HIPAA regulations. Remote Customer Service Agent
Continuum Global Solutions Call Center-Newnan, GA May 2021 to July 2021
· Managed inbound and outbound calls.
· Placed customer orders for medical equipment
· Verified insurance and processed payments for services rendered.
· Adhered to all HIPAA guidelines and regulations. Packer
Amazon-Newnan, GA
November 2020 to April 2021
· Picked orders from various locations in the warehouse and loaded onto pallets.
· Packed orders and placed boxes on the line to be sorted and labeled for shipping.
· Maintained safe operating environment and worked effectively in a fast-paced environment. Housekeeper
Fairfield Inn by Marriott-Peachtree, GA
July 2019 to March 2020
· Cleaned guest rooms as assigned and according to priority and followed hotel regulations and requirements.
· Handled guest complaints and inquiries and ensured confidentiality and security of guest rooms.
· Prepared and ordered meals and custom orders for guests and documented food temperature and expiration dates.
Assembly Worker / Machine Operator
Variety Wholesaler-Newnan, GA
February 2017 to June 2018
· Trained new employees, picked items, and operated forklift safely.
· Ran and troubleshot production line machinery and performed minor repairs as needed.
· Operated within Standard Operating Procedures (SOP) and Job Safety Analysis
(JSA).
Startup Lead
Continental Contitech-Hogansville, GA
June 2015 to February 2016
· Assigned stations to co-workers on a daily basis and packed, counted, pulled, and shipped out bundles.
· Located correct bundles to start machines and removed bundles at the end of shifts.
· Moved bundles to proper storage locations using electronic pallet jack. Engineer Assistant
Cooper Lighting-Peachtree, GA
June 2014 to May 2015
· Processed all Return Merchandise Authorizations (RMAs).
· Set up inventory system and programmed equipment.
· Completed tasks in a timely and accurate manner. Education
Associate Medical Billing and coding in Health Science Ultimate Medical Academy - Clearwater, FL
May 2017 to November 2020
Skills
• Medical terminology
• Machining
• Employee Orientation
• Warehouse management system
• Phone etiquette
• EMR systems
• Anatomy knowledge
• Cold calling
• Physiology knowledge
• Transcription
• Administrative experience
• CPT coding
• Epic
• Analysis skills
• Communication skills
• Warehouse management
• Word processing
• Pallet jack
• Content management systems
• Hospital Experience
• Microsoft Excel
• Medicare
• Call center
• Cleaning
• Content management systems
• Driving
• Data collection
• Microsoft Outlook
• Forklift
• Upselling
• English
• Quality assurance
• Clerical experience
• Budgeting
• Documentation review
• Medical terminology
• SAP Warehouse Management
• Medical records
• Epic
• Workers' compensation
• Medical billing
• Data entry
• Interviewing
• Recruiting
• ICD-10
• Leadership
• Conflict management
• Typing
• Medical office experience
• Human resources
• Microsoft Office
• Continuous improvement
• Computer skills
• SAP
• Computer skills
• Optical experience
• Microsoft Powerpoint
• Microsoft Outlook
• Research
• Project management
• Writing skills
• Medical coding
• Research
• Warehouse experience
• Accounts receivable
• Insurance verification
• Assembly
• Microsoft Powerpoint
• EMR systems
• Phone etiquette
• Revenue cycle management
• Budgeting
• Typing
• Medical coding
• Freight Experience
• Customer service
• HCPCS
• Customer service
• ICD-10
• Windows
• Time management
• HIPAA
• Medical Scheduling
• Packaging
• Leadership
• Basic math
• Medical records
• Software troubleshooting
• Math
• Managed care
• SAP
• Data entry
• Front desk
• Heavy lifting
• Office experience
• Clerical experience
• Supervising experience
• Microsoft Office
• HIPAA
• Microsoft Word
• Analysis skills
• Customer retention
• Microsoft Word
• Medical documentation
• Communication skills
• English
• Front desk
• Hospital experience
• Microsoft Excel
Certifications and Licenses
Medical Billing Certification
November 2020 to Present
Driver's License
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