Customer Service
Resume:
Caroline Ochola
Hampton, GA *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
VXI GLOBAL SOLUTIONS
Customer Care Associate - Morrow, GA
October 2024 to December 2024
• Helped customers with Drake Tax Software with general questions and issues such as password resets
• In a call center setting, utilizing double screens and a microphoned headset
• Transference of calls to upper tier levels if needed
• Strong customer service
Inventory Associate
Retail Grocery Inventory Service - Austin, TX
October 2017 to January 2018
• Accurately counted inventory for different company supply chains
• Customer service
Shipping and Receiving Clerk
University Co-Op (Warehouse) - Austin, TX
September 2016 to May 2017
• Prepared merchandise for selling in-store and online -- using packing lists and purchase orders
• Processed invoices and chargebacks as needed
• Lifting, standing, walking, kneeling, visual and auditory senses used
• Trained processors and receiving clerks
• Quality assurance and inventory management
• Received goods from all carriers (ex. UPS, FDX, Freights) Customer Connection Technician
General Motors Concentrix - Austin, TX
April 2016 to June 2016
• Answered and processed over 50 calls daily via a dual screen interface and web-based communications
• Assisted customers with troubleshooting vehicle infotainment such as Bluetooth, Wi-Fi and various audio devices
• Performed quality assurance and conveyed any issues or errors to direct Supervisor
• Conducted additional research on complex issues to improve quality of service
• Obtained the Customer Connection training certification
Donor Floor Supervisor and Senior Phlebotomist
Octopharma Plasma, Inc - Charlotte, NC
October 2011 to March 2015
• Performed routine senior phlebotomist roles such as set-ups and disconnects on PCS2 machines, venipunctures and re-sticks and adjustments on difficult veins
• Lead the donor floor and ensured that proper techniques and methods were being followed
• Managed and monitored donor flow operations to create an optimal working environment
• Trained over 50 new and current employees to assure that the Current Good Manufacturing Practice
(CGMP) guideline and the Standard Operating Procedures (SOPs) were followed
• Developed employee schedules to guarantee adequate staffing
• Scheduled weekly meetings with management and seniors to make sure weekly goals were met
• Conducted inventory of softgoods and non-softgoods to make sure the facility had enough equipment for day to day operations using the FIFO system.
Senior Phlebotomist
CSL Plasma - Charlotte, NC
July 2008 to July 2011
• Executed set-ups and disconnects on the PCS2 machines
• Performed venipunctures in order to obtain successful plasma units from donors while being in compliance with SOPs, FDA, OSHA, cGMPs and quality control guidelines
• Assisted phlebotomists with re-sticks, adjustments and difficult veins Shift Leader
Coldstone Creamery - Charlotte, NC
June 2007 to July 2008
• Conducted inventory control and register reconciliation
• Supervised employees by managing breaks and creating a lively and energetic work atmosphere while maintaining a high level of professionalism
• Resolved customer complaints
Sales Associate
Old Navy - Columbia, SC
May 2002 to March 2004
• Assisted over 500 customers weekly with clothing recommendations, size selections and purchase completions
• Aided in customer displays
• Answered customers queries regarding store merchandise
• Worked with co-workers to assure both timely and accurate customer service Education
Bachelor of Science in Biology
Winthrop University - Rock Hill, SC
May 2008
Skills
• Inventory
• Customer service
• Clerical
• Operations
• Data analysis
• Problem solving
• Strategic planning
• Phlebotomy
• Training
• Excel
• Powerpoint
• Word
• Goal oriented
• Team player
• Process improvement
• Inventory Clerk
• Detailing
• Inventory Control
• Retail sales
• Communication skills
• Stocking
• Basic math
• Warehouse experience
• Shipping & receiving
• Shift management
• Supervising experience
• Training & development
• Retail sales
• Cash register
• Leadership
• Manufacturing
• CGMP
• Clerical experience
• Sales
Certifications and Licenses
Driver's License
Medical Receptionist
Additional Information
Areas of Expertise
Supervising/Leadership/Training
Data Analysis
Critical Thinking
Strategic Planning
Customer Service
Problem Solving
Process Improvement
Register Operations
Word/Excel/PowerPoint
Phlebotomy
Inventory Management
Valuable Skills
Quick learner
Team Player
Adaptable
Goal Oriented
Multi-tasking
Clerical (72 wpm)
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