Customer Service Administrative Support

LaShara Jackson

**** *. **** ** ************, PA 19131 267-***-**** ***********@*****.***

Skills and Attributes

● Administrative Support ● Solution Oriented ● Teaching

● Customer Service ● Professional DevelopmentTraining ● Organization

● Collaborative ● Multi-Tasking ● Detail Oriented

Work Experience

McDonald’s Crew Member (August 2024-Present)

Key Contributions:Food preparation: Prepare food and drinks, including burgers, fries, and shakes.Customer service: Greet customers,

take orders, and provide friendly service. Cleaning: Keep the restaurant clean and sanitary. Cash handling: Process payments, provide change,

and give receipts. Order assembly: Assemble orders and package take-out and delivery. Drive-thru: Work the drive-thru. Stocking: Ensure items

are well stocked. Partnering with others: Work with other crew members and managers to meet goals

University of the Arts Dining Service (August 2018-January 2024)

Key Contributions Assistant Manager: Responsible for greeting guests and providing assistance. Assisted in training new employees.

Maintained knowledge of current operations. Overseeing daily operations of the department, including personnel management, budgeting and

scheduling. Developed and implemented policies and procedures for efficient workflow. Resolved customer complaints dealing with customers in

person, in a variety of situations that required gaining of information to identify concerns and offer solutions in a timely manner while maintaining a

high customer satisfaction rating.

Key Contributions Front Line Attendendant: Responsible for greeting guests and providing assistance. Assisted in training new

employees. Maintained knowledge of current operations. Application of professional culinary techniques and procedures Cut, weigh, and prepare

food items following company procedures and recipes. Rotate refrigerated products and dry good products in accordance with company-approved

policies and procedures. Maintain the proper temperatures for all foods and coolers and freezers. Wrap, label, date and store all food items

properly to maintain freshness and quality under strict sanitary guidelines. Maintain a clean and neat appearance and practice proper personal

hygiene at all times. Frequently and correctly wash hands whenever possible. Complete daily production sheets. Follow cleaning schedules as

provided by management, using the “clean as you go” technique.Acknowledge the presence of our guests IMMEDIATELY, with a friendly greeting.

Utilize the tools provided to stay organized. Learn menu and daily specials, keeping in close communication with management. Bus tables and

help maintain cleanliness. Restock/organize areas surrounding the check out counters. Handle all POS transactions ethically and according to

company policies, including all cash, meal plan or swipe, and Cater Trax orders. Accurately make change for all cash-paying guests, maintain

LaShara Jackson

2030 N. 57th St Philadelphia, PA 19131 267-***-**** ***********@*****.***

proper counts of all transactions, maintain accurate balance in cash drawer at all times, and reconcile cash drawer after every meal. Inspect

orders received to ensure correct weight, quality and quantity.

Philadelphia Freedom School Teacher/William Still Trainer (June 2017-August 2020)

Key Contributions: Trained all Philadelphia Freedom Schools staff .Assisted the Central Office Staff in planning, preparing &

implementing Philadelphia Freedom Schools Family Orientation and Training. Taught the various components of the Pathways Curriculum.

Delivered experiential Team Building modules. Read assigned trainer materials to increase knowledge and skills. Developed model lesson plans

reflecting the PFS Pedagogy & Approach of Servant Leadership for grades 1-8. Engaged in curriculum preparation sessions prior to Senior Staff

and Family Training. Provided small group instruction and facilitated intellectually rigorous professional development, lesson planning, and

experiences with scholars

Administrative Assistant (June 2014-August 2016)

Key Contributions: Overseeing daily operations of the department, including personnel management, budgeting and scheduling.

Developed and implemented policies and procedures for efficient workflow. Resolved customer complaints dealing with customers in person, in a

variety of situations that required gaining of information to identify concerns and offer solutions in a timely manner while maintaining a high

customer satisfaction rating.Responsible for organizing and sorting, packages and disbursing mail to be dispatched to

organizations/workers/students. Responsible for filing confidential documents. Provided customer service via taking incoming calls and

transferring them to the appropriate departments. Scheduling appointments, maintaining records and information. Scheduled examinations by

coordinating appointments. Provided payroll information by collecting time and attendance records. Provided secretarial support by entering,

formatting, and printing information.Organized work. Answered the telephone and relayed messages. researched and processed financial

documents, reviewed information and determined corrective action on accounts, researched for missing/unclear accounting information and

reviewed financial documents submitted for completeness.

Work History

● Parkhurst Dining Philadelphia Pa ● Philadelphia Freedom Schools, Pa ● Streets Department, Philadelphia, Pa ● Young Academic Achievers, Philadelphia, Pa ● WorkReady Assistant (Imhotep Institute Charter School), Philadelphia, Pa 08/2018 - 01/2024

06/2017-8/2020

6/2016 - 8/2016

6/2015 - 8/2015

6/2014 - 8/2014

Education & Credentials

● Cortiva Institute- King of Prussia, Pa. Certificate received ● Harcum College- Bryn Mawr, Pa. ● Frankford High School- Philadelphia, Pa. Diploma received ● Imhotep Institute Charter High School- Philadelphia, Pa. January 2022

August 2017 - May 2018

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