Customer Service Store Manager

CARLOS A. MEJIA

**** **** ******. *****, ******* 33133/TEL 305-***-****/ E-MAIL: ****.*******@*****.*** Resourceful and adaptable sales manager with over 20 years of experience in staff training and professional development. Extensive experience in customer service and relationship management, telemarketing and retail. Customer-focused leader seeking to leverage background into a position in the retail field.

EXPERIENCE

10/2021 – 10/2024

FLOOR SUPERVISOR, CONNECT INTERNATIONAL – MANAGUA, NIC Collected medical bills while ensuring accurate billing. Submitted claims and monitored their status. Researched and documented rejections and denials and posted adjustments and collections of Medicare and Medicaid.

06/2019 – 04/2020

ASSISTANT STORE MANAGER, PERRY ELLIS INTL. – MIAMI, FL Coached sales associates in product specifications, sales achievements and selling techniques, significantly increasing customer satisfaction ratings. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations. 02/2002 – 09/2022

MANAGER, RAZA OCULTA ROCK BAND – SAN FCO., CA/HELSINKI, FI/MANAGUA NIC

Recruited and hired crew members, including negotiating rates of pay. Acquired top clients such as promoters, agents and recording companies and met all needs with a hands-on and collaborative approach. Demonstrated in-depth understanding of financing, marketing and distribution. Recruited, hired and developed personnel, in addition to overseeing negotiations and post-production duties. Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities. Prepared, monitored, and maintained event budgets.

08/2018 – 01/2019

ASSISTANT MANAGER, GUITAR CENTER – SOUTH MIAMI, FL Achieved sales, budget and other targeted goals. Coached and developed store associates through formal and informal interactions. Informed customers about all product lines and services offered by the company. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Resolved customer problems by investigating issues, answering questions and building rapport. 2

2

03/2008 – 10/2011

DEPARTMENT MANAGER, SAM ASH MUSIC STORE – MIAMI, FL Performed clerical duties with high level of professionalism. Built a loyal clientele to retain a high level of repeat and referral business. Handled all situations with ease and remained calm, even when interacting with difficult or irate individuals. Prepared products for sales floor and created appealing product displays. Created attractive product displays to enhance customer experiences and boost sales. Trained all new sales employees on effective sales, service and operational strategies to maximize team performance. Contacted other store locations to locate items to meet customer needs. Met incoming customers and provided immediate assistance. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

10/2003 – 11/2007

STORE MANAGER, ALDO SHOES – SAN FRANSISCO, CA

Provided direction and instruction to associates on a variety of tasks, including sales, products and customer service. Worked closely with staff and upper management to formulate and build store brand and strategy. Oversaw inventory tracking, management and physical inventory counts. Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Addressed customer inquiries and resolved complaints. Updated store pricing, signage and merchandising based on current promotions. Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage. Attracted clientele to store by creating visual marketing concepts. Hired, trained and managed team of more than 10 associates. 02/1998 – 12/2002

DEBT COLLECTOR, SAN FRANSISCO CHRONICLE – SAN FRANSISCO, CA Kept track of assigned accounts to identify outstanding debts. Planned a course of action to recover outstanding payments. Negotiated payoff deadlines or payment plans. Called and emailed defaulters to restate their dues. Located fugitive defaulters through telephonic and desktop investigations. Proposed realistic, carefully-constructed payment plans. Negotiated newly-adjusted payment plans, monitoring defaulters' repayments to stop recurrent noncompliance. EDUCATION

DECEMBER 1993

BACHELORS IN ARTS, UNIVERSIDAD DE COSTA RICA

Completed continuing education in Latin American History.

Completed professional development in Latin American Art & Culture. SKILLS

Call center customer service

Telemarketing management

Phone business sales

Personnel training and

development

Employee training

Team leadership

Employee scheduling

Loss prevention

Strong communication skills

Perfect attendance record

Inventory control

Store planning and design

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