Business Development Customer Service
Resume:
BRIAN CURLESS
Spring Lake, NC ***** 803-***-**** *****.**********@*****.*** WWW: Bold Profile
Professional Summary
Professional experience with over 40 years of clinical and business development, operations, project management, identity/access maintenance, and customer service. Diligent [Desired Position] with solid background in managing client relationships and coordinating account activities. Proven track record of fostering client satisfaction and contributing to team goals. Demonstrated ability to streamline processes and improve communication through effective problem-solving and organizational skills.
Accomplishments
Achieved successful deployment of MHS GENESIS by completing provisioning of over 5,000 end users with accuracy and efficiency.
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• Used Microsoft Excel to develop personnel tracking spreadsheets.
• Collaborated with team of 10 in the development of MHS GENESIS. Websites, Portfolios, Profiles
• www.linkedin.com/in/briancurless
Work History
Account Coordinator 12/2023 to Current
SUNITNA RIVER LLC
Managed account requirements for MHS GENESIS EHR, including identity & access management and data analysis for implementation and sustainment
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Forecasted manpower needs for trainers and collaborated with Solution Owners to optimize end user roles
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Submitted Service Now tickets for account creation, assisted in preparing instructional materials, and performed compliance analysis
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Training Roles Manager 03/2021 to 12/2023
Seneca Global Services, LLC
Led operational excellence and continuous improvement at a pandemic vaccination site, enhancing patient experience
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Developed and executed strategies to optimize employee and volunteer staffing, improving operational efficiency
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• Managed all volunteers for staffing, contributing to a dynamic team of leaders Manager, Gamecock Park Vaccination Center 01/2021 to 03/2021 Prisma Health
Led operational excellence and continuous improvement at Prisma Health's Gamecock Park Vaccination Center
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Developed strategies to enhance patient experience and business analytics for staffing optimization
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Managed all volunteers and contributed to improved operational efficiency within a dynamic team of leaders
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Manager, MG Operational Support 07/2016 to 01/2021 Prisma Health – Columbia, South Carolina
Led operational excellence and continuous improvement for a multi-campus orthopedic practice with 63 providers at eight locations
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Developed strategies to enhance patient experience and ensure compliance with MIPS and PQRS
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Managed the conversion to EPIC electronic medical record and implemented various digital systems for efficient operations
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Operations Systems Analyst 06/2015 to 07/2016
Palmetto Health – Columbia, South Carolina
Managed projects to enhance patient experience and ensure compliance with government regulations at a multi-campus orthopedic practice
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Analyzed workflows and optimized Athena Health EMR usage for improved efficiency and patient satisfaction
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Implemented cloud-based EMR and transcription systems, as well as digital patient check-in service
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Operational Support Coordinator 10/2010 to 06/2015 Moore Center for Orthopedics – Lexington, SC
Managed projects to improve patient experience and meet CMS mandates, OSHA, and HIPAA regulations
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• Implemented Athena Health EMR system for efficient practice workflows
• Led compliance with government systems like meaningful use and PQRS Head Athletic Trainer/Adjunct Faculty 08/2000 to 07/2010 University of Central Missouri
Administered medical care for 500+ NCAA Division II Student-Athletes, overseeing a team of sports medicine professionals
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• Managed budget for supplies and equipment, saving over $457,000 in patient care costs Developed a nationally accredited curriculum for Athletic Training Education Program at University of Central Missouri
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Athletic Trainer/Physician Extender 07/1993 to 07/2000 Orthopaedics NorthEast
• Coordinated clinical services for physicians in the office and operating room
• Provided durable medical equipment, casting, splinting, and scheduling for patients
• Developed physician extender position, increasing productivity by 42%
• Organized and communicated physician's protocols Education
MA: Physical Education-Sports Medicine 01/1989
Ball State University
Bachelor of Science: Physical Education-Athletic Training 01/1984 Indiana State University
Certifications
• NPI
• Certified Athletic Trainer
Skills
• Business Analysis • Business Systems Analysis
• Health Informatics • Troubleshooting and problem resolution
• Account management • Quality control
• Microsoft office • Documentation and control
• Business administration • Administration and operations
• Project management • Inventory management
Publications
Staphylococcus aureus Recovery From Environmental and Human Locations in 2 Collegiate Athletic Teams
NATA Service Award
Recognized by the National Athletic Trainer Association for service to the profession at the state, district and national level.
Languages
English
Full Professional
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