Customer Service Store Manager

Jairo Trindade

I'm Jairo Trindade, a professional with more than 14 years of experience in retail and wholesale in companies such as Assaí, Walmart and Atacadão, who stands out for his inspiring leadership and customer focus. Its journey is marked by the incessant search for operational excellence. With a passion for delivering exceptional experiences, he constantly seeks to optimize processes and implement innovative strategies to delight customers. Eager to explore new opportunities and contribute his expertise to the success of a dynamic and visionary team. 4501 Oakcreeck ST, Apt 203 Orlando-FL, 32835 321-***-**** *****.********@******.*** http://linkedin.com/in/jairo-trindade-38060276

WORK EXPERIENCE

AA Pool Supply Orlando — Store Manager

Dollar General — Assistant Store Manager

Lectus Furniture — Operations Supervisor

10/2023 to Present, Davenport - FL

*** Operational Supervision: As a manager at AA Pool Supply, I oversee daily operations to ensure quality and e ciency.

*** Team Management: I lead the team, ensuring alignment, support and con ict resolution.

*** Customer Service: I prioritize exceptional customer service, resolving concerns for a positive experience.

*** Inventory and Logistics Management: I manage inventory and logistics to ensure availability and e ciency in deliveries.

*** Development of Sales Strategies: I collaborate in the development of strategies to achieve sales goals.

*** Administrative Management: Manage budget, expenses and compliance with policies and regulations.

*** Store Maintenance: I ensure a clean, organized and safe store for customers and employees.

*** Team Development: I invest in team growth, providing development opportunities. 04/2023 to 10/2023, Orlando - FL

*** Management Support: As a Management Assistant at Dollar General, I provide direct support to store management in several operational areas.

*** Customer Service: I prioritize exceptional customer service, ensuring every customer has a positive experience.

*** Team Management: Assistance in team management, training, guiding and motivating employees to achieve goals.

*** Inventory Control: I participate in inventory management, monitoring and replenishing products as necessary.

*** Daily Supervision: Work to ensure all daily operations run smoothly and in accordance with company standards.

## Execution of Planograms: I organize products in the store according to planograms to optimize the shopping experience.

## Cleanliness and Organization: I maintain the cleanliness and organization of the store, ensuring hygiene and presentation standards.

GPA - Assai Wholesaler — Store General Manager

Walmart - Maxxi Wholesale — Store General Manager

03/2022 to 04/2023, Orlando - FL

*** Daily Operations Coordination: As an operational supervisor at Lectus Furniture, my responsibility is to ensure the e ciency of the factory's daily operations.

*** Production Team Management: I work side by side with my team to ensure that everyone is aligned with the company's objectives and has the necessary support.

*** Ensuring Compliance with Quality Standards: I closely monitor each step of the manufacturing process to ensure that our products meet the highest quality standards.

*** Manufacturing Process Optimization: I constantly look for ways to optimize our processes to increase e ciency and reduce waste.

*** Inventory and Logistics Management: I work closely with the logistics department to ensure a continuous ow of materials and e cient inventory management.

12/2016 to 01/2022, Salvador - BA

With ve years as Store General Manager at Assaí Atacadista, I assumed several responsibilities:

*** Team management

- Coordinated teams and motivated employees for high performance.

*** Planning and Strategy

- Developed business plans, de ned goals and indicators.

*** Operational Administration

- Managed resources, inventory control and operational e ciency.

*** Quality and Service

- Ensured high standards of safety and customer satisfaction.

*** Financial Supervision

- Supervised the closing of the cash register and preparation of reports. My experience guarantees an e cient operation aligned with the objectives of Assaí Atacadista. 01/2016 to 12/2016, Lauro de Freitas - BA

As General Manager at Walmart, I assumed responsibilities in three main areas:

*** Customer Focus

- Ensure Customer Satisfaction: I prioritized excellent service and resolved complaints effectively.

- Improving the Shopping Experience: Developed strategies to improve the customer experience.

*** Operational Processes

- Inventory Management: Controlled stock and managed product replacement.

- Store Maintenance: Ensured cleanliness, organization and safety.

- Operational E ciency: Optimized processes to increase productivity and reduce costs.

*** Peoplemanagement

Carrefour - Atacadao Industria e Comercio — Commercial Operations and Logistics Manager EDUCATION

Faculdade Jorge Amado — Commercial Management

Colegio Estadual Da Fonte Nove — Business Administration

- Recruitment and Selection: I participated in the hiring and integration of new employees.

- Performance and Motivation: Set goals, monitoring performance and motivating the team. These responsibilities ensured an e cient, customer-centric and well-managed operation, promoting a collaborative and productive environment.

12/2008 to 03/2015, Sao Paulo - SP

*** Daily Supervision: I ensure that all operations in the store run smoothly, from the beginning to the end of the day.

*** Team Management: I lead and motivate my team to achieve the company's objectives and offer the best service to customers.

*** Policy Compliance: Ensure all policies and procedures are followed to maintain consistency and quality.

***Process Optimization: I constantly seek improvements to increase our operational e ciency.

*** Customer Service: I prioritize customer satisfaction, resolving problems and ensuring a positive experience.

**Inventory and Logistics Management: I manage inventory and coordinate deliveries to ensure product availability.

**Strategic Development: I contribute to the development of sales strategies and goals, driving the store's success. 02/2021 to Present

Unijorge's Commercial Management course prepares professionals to manage companies and businesses, focusing on commercial techniques and strategies. It includes disciplines such as marketing, logistics, nance, human resources and sales strategies, combining theory and practice to face market challenges. Structured with a solid theoretical base and practical activities in modern laboratories, students experience real situations in the business environment from the beginning of their degree.

02/1996 to 11/1999

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