Change Management Project

Tim Castallo

Exmore, VA ***********@*****.*** 703-***-****

Security Clearance: Secret

PROFESSIONAL SUMMARY

Project, Risk & Change Management Leader 20+ Years of Experience

Expertise in supervision, change management, risk assessment, IT modernization, and financial services

Proven success in leading organizational change initiatives to drive process improvements and stakeholder alignment

Managed cross-functional teams and overseen federal risk programs to ensure compliance and operational efficiency

Led enterprise-wide technology transformation projects, implementing change management strategies for seamless adoption

Skilled in strategic planning, agile project management, and regulatory compliance

Experience working in both public and private sectors

Core Competencies:

Risk Management & Mitigation Strategies

Agile & Waterfall Project Management (SCRUM, SDLC)

IT Modernization & Software Development Oversight

Cross-Functional Team Leadership & Training

Data Analytics & Business Process Optimization

Change Management & Process Improvement

Federal Compliance & Regulatory Affairs

Budgeting & Financial Risk Assessments

PROFESSIONAL EXPERIENCE

Potomac Wave Consulting Risk Management Lead

U.S. Department of State – CA/CST July 2021 – Present Alexandria, VA

Led the remediation, maintenance, and enhancement of the CST Risk Register, ensuring real-time risk tracking, analysis, and mitigation

Provided risk management guidance, consultation, training, and tracking for Consular Systems Technology (CST)

Developed risk dashboards, governance frameworks, and enterprise-wide risk tracking tools to improve risk visibility, compliance, and decision-making

Led risk mitigation efforts for CST’s Integrated Management Schedule (IMS) while engaging with Division Chiefs & CIOs

Co-developed predictive risk dashboards, integrating KPIs, risk heat maps, and analytics to deliver actionable insights to executive leadership

Strengthened cross-functional collaboration by facilitating alignment between CST Shared Teams, Agile Trains, and Product Teams to resolve risk challenges

Enhanced enterprise-wide risk visibility by implementing proactive governance frameworks, improving strategic risk mitigation and operational resilience

Streamlined risk communication and reduced operational vulnerabilities by aligning Division Chiefs, CIOs, and agile development teams

Xtreme Solutions Program Manager

U.S. Department of State – CA/CST January 2020 – July 2021 Washington, DC

Led contract performance, compliance, and team leadership for a 12-member development & training team, ensuring project success and operational excellence

Managed onboarding/offboarding, personnel evaluations, and technical operations support for State Department initiatives, enhancing team productivity and retention

Directed SharePoint management, site development, and communication strategies to streamline information sharing across U.S. Consular Affairs

Developed and implemented change management strategies, ensuring alignment with State Department policies and Agile best practices

Spearheaded bi-weekly Sprint Planning & Agile Iteration meetings, driving efficiency, collaboration, and continuous improvement

Optimized operational efficiency, reporting accuracy, and stakeholder engagement, improving project transparency and decision-making

Energy Efficiency Experts, LLC Chief Operating Officer

July 2019 – January 2020 Washington, DC

Business Operations Financial Strategy Growth Management

Led business operations, financial strategy, and growth initiatives, driving organizational scalability and efficiency

Developed and implemented standard operating procedures (SOPs), policy frameworks, and financial planning models, ensuring compliance and operational consistency

Provided P&L oversight and investment strategy recommendations, optimizing financial performance and resource allocation

Executed internal operational improvements, enhancing efficiency, cost control, and long-term sustainability

CareFirst – Federal Employee Program Operations Center Project Manager

Experis IT (Contract) Sept 2018 – Jan 2019 Washington, DC

Agile Project Management Risk & Compliance IT System Upgrades

Directed SCRUM & Agile project delivery for claims integration and large-scale IT system upgrades, ensuring on-time, high-quality deployments

Led risk assessment, QA processes, and change management for healthcare IT compliance projects, improving regulatory adherence and operational efficiency

Optimized Agile workflows and sprint execution, driving cross-functional collaboration and stakeholder alignment

Implemented risk mitigation strategies, enhancing project resilience and minimizing operational disruptions

Capital One Bank AWS Migration Project Manager

Strategic Staffing Solutions (Contract) March 2018 – Aug 2018 McLean, VA

Cloud Migration Digital Compliance Data Governance

Led AWS migration and digital compliance initiatives, ensuring seamless cloud adoption, enhanced security, and adherence to cybersecurity protocols

Spearheaded data quality assurance, compliance documentation, and regulatory reporting, strengthening governance and audit readiness

Optimized cloud infrastructure strategies, reducing operational risks and enhancing system reliability

Collaborated with cross-functional teams to align cloud adoption with business objectives, improving scalability and efficiency

Bank of America Project & Change Manager III

Insight Global (Contract) Dec 2016 – Feb 2018 Washington, DC / Charlotte, NC

Agile Project Management Software Enhancements Risk & Compliance

Managed five Agile projects, overseeing budget forecasting, financial reporting, and system enhancement initiatives to drive operational efficiency

Directed software design improvements and change control strategies, ensuring seamless implementation and minimal disruption to business operations

Led enterprise-wide risk assessments, identifying potential vulnerabilities and implementing proactive mitigation strategies

Optimized Agile project delivery, enhancing collaboration, transparency, and alignment with business objectives

Wells Fargo Bank Project & Change Manager II

Collabera (Contract) June 2015 – Nov 2016 Charlotte, NC

Redesigned change control management processes to enhance regulatory compliance and mitigate risks, ensuring operational efficiency.

Co-led the deployment of data remediation infrastructure and software, streamlining data integrity and compliance efforts.

TECHNICAL SKILLS

Project & Risk Management Tools: JIRA, Mingle, MS Project, ServiceOne

Cloud & IT Management: AWS Migration, Agile SDLC, Digital Compliance

Business Intelligence & Data Analytics: MS Excel (VLOOKUP, Dashboards, Pivot Tables),

Collaboration & SharePoint Expertise: MS SharePoint (Administration, Custom Development)

CRM & Workflow Management: Salesforce, Drupal, CMSPlus

Process Improvement & Automation: Six Sigma, Change Management Frameworks

EDUCATION & CERTIFICATIONS

Temple University Philadelphia, PA – Major in Health & Physical Education

Certified Professional Tennis Instructor (U.S. Professional Tennis Registry)

Additional Professional Training: Agile & SCRUM Certification, Change Management Certification

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