Customer service, bilingual, computer savvy, excel, power point, word
Resume:
RUTH RODRIGUEZ
BOGOTA, NJ *****
***.*********@*****.***
To obtain a position that I can utilize my knowledge, education, and work experience to maximize the company goals while developing additional skills.
Work Experience
SUPPORT COORDINATOR
Family Resource Network
West Windsor, NJ
November 2023 to Present
Assist individuals with disabilities and their families in finding and accessing necessary services and support to enhance their quality of life both at home and in the community.
Develop individual plans of care, with input from the individual and family, which is based on the personal preferences and choices of the individuals being served.
Utilizes available specialized and generic community resources in combination with other formal and informal supports and services.
Maintain continuing contact with individuals and families as individual plans of care are put in place;
Assist individuals and families in coordinating, selecting, and overseeing their own supports.
POST RELEASE SERVICE CASE MANAGER
Centers for Family Services- Juntos IV Program
East Orange, NJ
March 2023 to October 2023
Provide community-based referrals to ensure the child is enrolled in school, has information on their legal case and stability in the placement in addition to targeted referrals based on needs
Maintain accurate and complete case files by updating database systems, submitting reports, and managing physical casefiles
Maintain regular and timely communication with supervisor around any case issues including to child safety/wellbeing, education access or legal services
Conduct in person visits with the purpose of accessing safety and appropriateness of the child's placement with their caregiver (sponsor) and providing information to connect to supportive services in their community to address identified needs and risks
Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected timeframes and requirements
Facilitate family participation/enrollment in programming that supports integration into the community, such as English as a Second Language (ESL) sessions, mentoring, and group activities.
Coordinate with families to identify the appropriate level of care and services the youth needs.
Ensured an annual plan for each youth was developed and reviewed if needed.
Other duties as assigned.
MEDICAL SECRETARY
Cayuga Centers-
New York, NY
January 2023 to March 2023
•The first point of contact for individuals seeking assistance request phone calls
•Schedule all medical appointments for youth, staff and foster parents
•Process referrals to outside providers under the direction of Lead FNP/PA
•Coordinate appointments scheduling for Medical Department using Gmail calendar and NetSmart
•Coordinate with clients to identify the appropriate level of care and services that they need
•Maintain client’s files upon placement and discharge, including filling, faxing, copying and data entry as assigned.
• Assist with organizational and clerical duties including office supplies, tracking inventory, etc.
•Provide clerical support using Microsoft Office, including Word, Excel, PowerPoint and Outlook
•Provide secretarial clerical support to Health Office Staff
•Assist in scheduling meetings request and assist in the development of department meeting agenda.
FOSTER HOME LICENSOR
Cayuga Centers-
New York, NY
June 2022 to January 2023
•Work with management to anticipate host parent recruitment needs
•Conduct initial and follow-up training of host parents
•Assess safety risk and concerns and elevate to management as needed
•Conducted visits to applicant’s homes and interviewed for purpose of assessment
•Evaluated existing foster homes for re-certification
•Participated in weekly supervision sessions with supervisor to discuss progress of foster homes, certifications, etc.
•Performed other related duties as assigned.
LANGUAGE BANK COORDINATOR/PATIENT REPRESENTATIVE
BronxCare Health System -
Bronxville, NY
March 2020 to June 2022
•Documenting patient complaints, review and take necessary steps to resolve patients complaints
•Create and maintain record-keeping files and systems.
•Maintain timely communication with patients
•Advocated for individuals with disabilities, ensuring their rights, needs and accommodations were prioritized and met effectively.
•Assisted and personalized care and resource coordination for individuals with autism ensuring their specific needs and preferences were met effectively.
•Ensure adequate interpreter coverage is provided for patients
•Scheduled candidates for language competency assessment and maintain assessment database
•Answer incoming phone calls and email inquiries regarding interpreting scheduling assignments
•Performs other related duties as assigned.
ENROLLMENT SPECIALIST-
Prospect Early Childhood Education Center -
Bronx, NY
April 2017 to March 2020
•Updated, entered and reviewed students’ data.
•Reviewed statistic enrollment data and prepared reports.
•Manage eligibility status of children in ACS/DOE-funded daycare programs.
•Engage families in the re-certification process and provide assistance in the completion of application materials as required.
•Manage a wait list of children/families to maximize value of services offered to the communities we serve.
•Worked with students of various backgrounds to ensure their individual learning needs were met.
•Conducted formal and informal assessments for all learners, including students with additional needs
•Encouraged child development and supporting their learning independence (on 1:1 basis).
•Supervised students’ behavior.
•Collaborated with therapists, teachers, and parents to facilitate effective communication and implement specialized interventions.
•Assisted in providing one-on-one support to children with special needs, fostering a conducive learning environment and enhancing their overall development.
DISABILITY SUPPORT ASSISTANT/ VOLUNTEER
Grey Rodriguez
October 2011 to September 2016
BRONX, United States
Assisted individual with personal care, which involved showering, dressing, eating, taking medicine, etc.
Helped over in-home daily activities like preparing meals (breakfast, lunch, dinner), dishwashing, cloth washing, ironing, and house cleaning.
Facilitated therapies like practicing yoga and exercise.
Took the individual shopping, medical appointments, library, etc.
Helped develop communication skills by attending meetings and social gatherings.
Took the individual to the park to improve your social activities.
EDUCATION
Associate Degree- Human Services
Bronx Community College - Bronx, NY
June 2014
Bachelor's Degree in Human Services
Monroe College – Bronx, NY
August 2019
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