Sales Executive / Marketing Officer / Human Resource Personnel

CV Benjamin Raffat +233-**-***-**** *******@**********.*** 092022/01 Pg. 1 of 4

Benjamin Raffat

+233-*-*-***-**** *******@**********.***

P. O. Box 5029, Accra, Greater Accra, Ghana

Results-oriented sales and marketing professional with14 years of experience. Customer-focused individual, capable of working well on own initiative and identifying deficiencies for improving business functionality, utilising customer service, phone etiquette, and travel and ticketing. Solid knowledge of tourism and customer relationship management system (CRMS).

• Attention to detail

• Customer service management

• Communication and analytical skills

• Sales and marketing management

• Amadeus (CRS)

• Data entry

• Microsoft Office Suite

• Team player

LOANS OFFICER

Quick Credit and Invest. Microcredit Ltd. Gt. Accra, GH 06/2022 – 07/2024

(Full-Time Employment)

Responsible for marketing and promoting the brand image of the company, selling loan packages or products to potential clients, and recovering loans from clients.

• Selling and giving loans to potential customers.

• Contacting and recovering loans from defaulters.

• Responding to phone enquiries promptly and courteously.

• Assessing and approving loan products for potential clients. RECORDS OFFICER

Min. of Chieftaincy & Trad. Affairs Gt. Accra, GH 09/2016 – 08/2017

(National Service)

Responsible for assisting the Head of Records in the efficient day-to-day running of the records office, including but not limited to recording incoming mails, addressing and dispatching letters, and retrieving and filing documents.

• Processed applications by entering data into the appropriate database.

• Maintained and updated records, assisting in report writing.

• Operated office equipment and photocopied, scanned and filed documents.

• Answered queries by searching and retrieving files. PROFESSIONAL

SUMMARY

SKILLS

WORK

EXPERIENCE

BR

CV Benjamin Raffat +233-**-***-**** *******@**********.*** 092022/01 Pg. 2 of 4 ADMINISTRATIVE ASSISTANT

IsmartEye Technologies Gt. Accra, GH 11/2016 – 06/2022

(Full-Time Employment)

Responsible for assisting the department in the efficient day-to-day running of the office, including but not limited to managing emails, and retrieving and filing documents.

• Filed, photocopied, and performed general administrative duties.

• Compiled reports, and typed memos, minutes, letters, and correspondence.

• Maintained effective working relationships with staff, clients, and managers.

• Performed other official duties assigned by the Director. LOANS OFFICER

MPG Financial Services Gt. Accra, GH 01/2013 – 08/2015

(Full-Time Employment)

Responsible for marketing and selling various loan packages to prospective clients and negotiating repayment plans with customers.

• Handled customer complaints, maintaining a good communication network.

• Recorded transactions accurately and promptly, complying with procedures.

• Sold loan packages to customers, explaining available credit options.

• Negotiated repayment arrangements with customers, recouping loans. TICKETING AGENT

Foxy World Travel and Tour Gt. Accra, GH 04/2008 – 11/2012

( Full-Time Employment)

• Responsible for planning travel itinerary regarding educational tours and managing the entire travel and tour process from start to finish.

• Issued travel tickets for clients.

• Received requests and complaints of clients, ensuring issues are resolved.

• Followed up on sales prospects, keeping constant interaction with clients.

• Maintained good customer service in all operations. TOUR GUIDE

Jubilee Travel and Tour Gt. Accra, GH 01/2005 – 11/2007

( Part-Time Employment)

• Responsible for planning travel itinerary regarding educational tours and managing the entire travel process from start to finish.

• Kept record of reservations and transactions, addressing issues to meet

• customers’ satisfaction. Prepared reports on tours embarked promptly

• Handled large numbers of incoming calls from direct customers.

• Educated clients on travel requirements for local and international destinations. CV Benjamin Raffat +233-**-***-**** *******@**********.*** 092022/01 Pg. 3 of 4 TICKETING AGENT

Venture -G Travels Gt. Accra, GH 11/2003 – 06/2004

(Attachment)

• Responsible for issuing travel receipts, reporting on the progress of daily sales and attending and offering travel advice to current and prospective clients.

• Welcomed and issued travel tickets to clients.

• Ordered, stocked and distributed office supplies.

• Answered questions of current and prospective clients about the benefit packages and experiences.

• Prepared monthly commission earned by the company. INTERESTS AND HOBBIES

Reading books, watching football, and listening to music. NATIONALITY

Ghanaian

LANGUAGES

Twi, Ga, Ewe: First Language

(English) Proficient (C2)

EDUCATION

BBA Human Resource Management 06/2016

Methodist University College Ghana

• Coursework includes: Principles of Marketing, Sales Management, Buyer Behavior, Integrated Marketing Communication (IMC), Managerial Economics, Business Law, and Financial Accounting.

Stock Exchange Licensing Cert. Introduction to Stock Exchange 07/2007 Ghana Stock Exchange

• Coursework includes:

Introduction to Investments, Fundamentals of Finance and Financial Markets, Corporate Finance, and Legal and Regulatory Framework and Supervision. CV Benjamin Raffat +233-**-***-**** *******@**********.*** 092022/01 Pg. 4 of 4 Diploma Confederation of Tourism and Travel (CTH) 06/2008 Zenith University College

• Coursework includes: Hospitality Management, Financial Accounting and Business Management. Diploma IATA/UFTAA Foundation 03/2004

Travelex Training Institute

• Coursework includes: English Language, Mathematics (Core), Social Studies, Integrated Science, Financial Accounting, Business Management and Economics. Air Ticketing Cert. Ticketing and Travel Agency Management 09/2003 Ghana Airways Training School

• Coursework includes: Air Traffic Laws, Fare Calculation. SSSCE General Arts 06/2003

Holy Trinity Secondary School

• Coursework includes: English Language, Mathematics (Core), Social studies and Integrated Science, Geography. Economics. Additional Mathematics, REFERENCE

Available upon request.

Contact this candidate