Customer Service Call Center

Darien Sanders-Greene

*** ****** ****, ********, ** 31906 706-***-**** *************@*****.***

EXPERIENCE

Co-Owner/ HR Manager/ Chef Pots and Packs, LLC. July 2020- Present

Prepare and serve food.

Run daily business operations.

Advertise and market the business.

Recruiter/Payroll/Human Resource Assistant Integra Business Alternatives April 2024-November 2024

Placed associates on jobs.

Conduct interviews.

Onboarding.

Train new employees.

Process payroll.

Conduct orientations.

Hire/Promote/Terminate employees.

Travel to numerous jobsites to communicate with employees and clients.

Collection Agent PCSU November 2023- April 2024

Contact members to collect payment on delinquent accounts.

Meet weekly quota of 550 calls.

Update procedures based on updates to various credit unions.

Recruiter/Payroll Specialist ELWOOD STAFFING May 2022- April 2023

Placed associates on jobs.

Conducted interviews.

Onboarding

Trained new employees.

Processed payroll.

Administered benefits and compensation packages.

Customer Care Representative II SYNOVUS January 2019- August 2020

Efficiently provided clear and accurate information to customer inquiries relating to financial information.

Provided exceptional customer service while multi-tasking in a fast-paced call center environment.

Tested and provided feedback for new internal systems and programs to increase productivity and efficiency.

Successfully met and exceeded department quality assurance and monthly percentage goals.

Used the software programs: SalesForce, IBS Insight, Intranet App, and Synovus Check Imaging.

Customer Support Representative II/ Product Support Representative TSYS February 2013- December 2018

Provide customer support with bank card accounts.

Provided technical support for payment systems.

Answered an average of 70 calls a day.

Provided online support.

Provided exceptional customer service while multi-tasking in a fast-paced call center environment.

Worked with TSYS products; TS1 and TS2.

EDUCATION

M.B.A, Business Administration-Human Resources 2019 STRAYER UNIVERSITY

B.B.A, Business Administration-Management 2016 STRAYER UNIVERSITY

ASSOCIATES, General Studies 2011 GEORGIA MILITARY COLLEGE

SKILLS & ABILITIES

5 years’ experience using IBS Insight, TS1, TS2, Pega, and Salesforce.

5 years of Human Resources experience

3 years of Onboarding experience

10+ years of customer service experience

Troubleshooting

Problem Solving

Multi-tasking

Technical Support

10+ years’ experience using Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

5 years of Training Experience

Extensive Banking Knowledge

5 Years’ Experience conducting interviews.

5 Years’ Experience proofing and entering payroll.

5 Years’ Experience developing reports, charts, processing data, and preparing forms.

10+ Years’ Experience working with computers.

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