Sterile Processing Customer Service

TYRA HOLMES

Philadelphia, PA ***** • 215-***-**** • ************@*****.***

Professional Summary

Dedicated to outstanding and consistent Customer Service to the Operating Room and Ancillary Departments. History of being an effective team member with full understanding of the One-Way Flow and all aspects of Sterile Processing. Strong experience with decontamination, assembling instrumentation and sterilization of instruments, and case cart systems. Effective in fostering open dialogue, intradepartmental relationship building, and time management skills. Regarded as self-driven and a valuable addition to any organizational team.

Competencies

Worked collaboratively with O.R leadership

Worked collaboratively with Ancillary Depts..

Conflict resolution

Effective verbal and written communication

Self-motivated

Extremely organized

Work History

Jefferson Einstein Medical Center, Phila Pa

Central Service Sterile Processor

February 2023-Present

Philadelphia Technician Training Institute. Phila Pa

Central Service Sterile Processing Instructor 12/2019 – Present.

Teach One Way Flow Method.

•Classroom instruction, and oversee student hands-on engagement, of inspecting, decontaminating, and cleaning medical instruments and equipment.

•. Teach the proper way to assemble all trays for high and low temperature sterilization.

•Prepare lectures and practical demonstrations for students in class and individually

•Instruct applying proper sterilization procedures.

•Instruct and demonstrate documenting and acting on testing results if necessary.

•Instruct setting proper parameters for steam autoclaves for various instruments such as time, temperature, and pressure.

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•Instruct maintaining a written history of all loads processed in steam, starred and gas ETO chambers.

•Instruct ensuring sterile items are stored and transported properly to maintain sterile state.

•Ensuring consistent availability of sterile instruments and trays of instruments and prioritize all needs for customers.

•Package instruments into peel pouches with accurate labeling.

•Proper order-loading of the steam cart with instruments to prevent contamination (wet loads) during the sterilization process.

Teach the following regulations and Guidelines of

International Association of Healthcare Central Service Material Management (IAHCSMM)

Certification Board for Sterile Processing and Distribution (CBSPD)

Association of perioperative Registered Nurses (AORN)

The Joint Commission (TJC)

U.S Food and Drug Administration (FDA)

Center for Disease Control (CDC)

Occupational Safety and Health Administration (OSHA)

Association for the Advancement of Medical Instrumentation (AAMI)

Einstein Montgomery Medical Center, East Norriton Pa. 12/2018- 10/2019.

•Follow One Way Flow by making all instruments safe for handling and use.

•Operate High steam Autoclaves while maintaining records of all loads completed.

•Examine, inspect, organize, and assemble all instruments general and specialty trays for sterilization.

•Quality check all sterile supplies to ensure that nothing is outdated.

•Packaging instruments into peel pouches and properly labeling pouches.

•Proper order-loading of the steam cart with instruments to prevent contamination (wet loads) during the sterilization process.

•Ensure sterile items are stored and transported properly to maintain sterile state.

Assistant Camp Director, 06/2009 to 08/2010

Bethel Deliverance International Church – Wyncote, PA

•Monitored and enforced adequate supply and material inventory.

•Established budgets and documented expenses.

•Performed tasks in compliance with organization state licensing standards.

•Recruited, retained quality administrators, teachers and support staff.

•Lead teams of professionals in a special projects and daily operations.

•Managed, observed, and evaluated 10 lead teachers, and 10 teacher assistants and 3 kitchen staff.

•Built constructive and open relationships with families with forthright yet friendly communication.

•Resolved disputes through constructive problem -solving techniques.

•Maintained accurate and detailed records, including staff and child files on enrollment, attendance, health and safety, emergency contact information and incident reports.

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Claims Adjuster, 08/2000 to 04/2003

Independence Blue Cross – Philadelphia, Pennsylvania

•Evaluated and assessed details of claims submitted and for final determination.

•Substantiated legitimate claims and denied unjustified claims.

•Followed up with the insured individuals regarding premium and deductibles payments.

•Answered customer questions regarding deductibles.

•Advised management on recurrent customer problems, filed conditions, systems issues, and policy problems for appropriate resolve.

•Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

Training and Education

Mantua Sterile Processing - Philadelphia, PA 06/01/2018

CRCST 09/2018 IAHCSMM

CIS 09/23/2021 HSPA

CHL 06/01/2022 HSPA

CER 08-04-2022 HSPA

Bishop McDevitt High School, Wyncote, PA (1990) Bloomsburg University of Pennsylvania, Bloomsburg, PA pending

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