Customer Service Account, Sales
Resume:
Carl E. Steinman
North Palm Beach, FL 33410
**********@*****.***
Summary:
● 21 years of assisting and managing health food and grocery stores
● During my time at Vitamin Shoppe had the highest average sale and lowest personnel turnover in the region
● 21 years of sales experience in selling nutritional products, including customer service
● 21 years of experience with the Florida Department of Revenue in tax collections and auditing including 15 years auditing complex taxpayers
● Proficient in personal computer and various business accounting software including:
QuickBooks, Peachtree, WinFMT, SAP, MYOB and FERAS.
EXPERIENCE:
April 2024-Present-Pro Account Sales Associate
• Pro Account Sales Associates are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers.
• They achieve this by creatively and proactively pursuing new business and utilizing prospecting to contact customers.
• Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships paying special attention to customers.
April 2022 –April 2024- Pro PA
Home Depot, Jupiter, FL
• Primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers.
• Proactively pursuing new business and utilizing prospecting to make contact with customers.
• Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships.
April 2021– April 2022- Customer Service Associate
Home Depot, Jupiter, FL
• Responsible for ensuring that customer transactions are processed quickly and accurately.
• Interact with Customers and Associates in the store, to ensure that excellent customer service is achieved.
• Answering customer questions (via telephone or in person), setting expectations, facilitating will call pick -ups and resolving any issues that arise.
May 2020 – April 2021-Cashier and Pro PA
Home Depot, Jupiter, FL
• Primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers.
• Proactively pursuing new business and utilizing prospecting to make contact with customers.
• Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships.
September 2020 – May 2021- Vitamin Associate,
Nutrition Smart, Palm Beach Gardens, FL
• Assist customer needs
• Sell nutritional products to customers
Carl E. Steinman Continued:
March 2020 – September 2020-Grocery Clerk
Publix, Palm Beach Gardens, FL
● Stocked shelves
● Assisted in the liquor store
● Leveled and Unloaded trucks
August 2018 - April 2020-Department Manager of Wellness and Beauty,
Earth Fare, Palm Beach Gardens, FL
● Management of the Wellness Department personnel
● Conducted all buying and receiving of supplements, clothing and personal goods
● Sold nutritional products to customers and handled customers issues
May 2018 – August 2018-Assistant Department Manager of Wellness and Beauty,
Earth Fare, Palm Beach Gardens, FL
● Assisted in the management of the Wellness Department
● Sold nutritional products to customers and handled customers issues
September 2017-May 2018- Assistant Sales Manager,
Vitamin Shoppe, Palm Beach Gardens, FL
• Assisted in the management of health food store
• Sold nutritional products to customers and handled all customer services issues
September 2016 - September 2017-Part-time Keyholder,
Vitamin Shoppe, West Palm Beach and later transferred to Jupiter, FL
• Assisted in training, and providing overall customer service at the local level
• Sold nutritional products to customers and handled all customer services issues
August 2016-June 2017-Revenue Specialist,
Florida Department of Revenue, West Palm Beach, FL
• Contacted delinquent taxpayers and follow appropriate procedures to collect back taxes and bills, via of a call center
November 2006-September 2016-Assistant Sales Manager,
Vitamin Shoppe, Palm Beach Gardens and West Palm Beach, FL
• Assisted in the management of health food store
• Assisted in training, interviewing, and providing overall customer service at the local level
December 1996-April 2012-Sales and Unemployment Tax Auditor,
Florida Department of Revenue, West Palm Beach, FL
• Audited taxpayers for compliance with tax laws and rules, including making recommendations for improvement.
• Examined and analyzed accounting systems, including automated systems for various tax liabilities
August 2001- November 2006-Health Associate,
GNC, Palm Beach Gardens, FL
● Sold nutritional products to customers
September 1991- December 1996-Revenue Specialist,
Florida Department of Revenue, Miami and West Palm Beach, FL
● Assigned in N. Miami Office later transferred to WPB dramatically lowered delinquency and increase compliance
● Transferred to West Palm Office developed a pilot program for new taxpayers to increase awareness and compliance.
CERTIFICATIONS AND EDUCATION:
● MPA in Public Administration, Penn State University, University Park, PA (1975)
● BA in Pre-Law, Penn State University, University Park, PA (
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