Customer Service Field
Resume:
Josue Cadet
Boynton Beach, FL *****
**********@*****.***
Professional Summary
Communication -- I have excellent written and verbal presentation skills. Use proper grammar and have a good speaking voice.
Flexibility - Willing and ready for new challenges and interested in improving efficiency on assigned task. Customer Service -- Routinely handled as many as 60 to 80 customers a day in a busy retail atmosphere. Average lower than a .003 percent compliant rate.
Cash sales -- Handled more than $30,000 a day in cash, credit and debit sales. Flexible -- Willing to try new things and am interested in improving efficiency on assigned tasks Trilingual -- I fluently speak English, French, Creole and Spanish Authorized to work in the US for any employer
Work Experience
OTR Driver
ITF Group-St. Louis, MO
February 2024 to Present
OTR driver, home every 5 days out of the Month
Over the Road Driver (OTR Driver)
D Bryant-Orlando, FL
November 2020 to December 2023
Field Technician
Direct TV-Kissimmee, FL
July 2018 to June 2019
Provided DirecTV technical support and acted as primary liaison between customer, vendors, and field service technicians for all repairs and services, specializing in High Definition, Off-Air, Public Viewing and Pro: Idiom encryption satellite delivery systems in the hospitality and commercial industries.
● Answered a high volume of telephone calls from customers and field service agents regarding service requests; key requests into customer service data base, troubleshoot issue to resolution, dispatch field agent to resolve more complex issues, insure prompt closure of all assigned service calls. Dispatched field service or independent contractors nationwide.
● Provided first level technical support for customers and field service agents regarding installation, repair, maintenance and integration of High Definition, Off-Air, and Pro: Idiom encryption satellite delivery systems. Handled all service requests in a timely and cost-effective manner to include controlling labor, travel and parts expenses
● Used web-based tools to gain remote access to on site equipment, ran diagnostics to identify fault and implemented a timely and cost-effective resolution or initiated other corrective action. Monitored remote dashboards for alert notifications and proactively work for timely resolution minimizing system down time.
● Set up independent contractor's for a specific state or metropolitan area; negotiated prices to establish hourly/trip rates and submit new vendor welcome packet. Ensured field agents are performing customer service standards and expectations and are providing quality products and workmanship.
● Processed parts orders, RMAs, warranty and non-warranty replacement for customers and service agents. Maintained service database and documents; followed department policies and procedures, participated in department meetings and training sessions. Account Sales Leader
Frito Lay-Kissimmee, FL
October 2014 to July 2018
Handled and overseen all day to day processes that are carried out in my assigned route with the company truck
● Managed Frito Lay products inventory, goods for display, and sales etc.
● Controlled and placed inventory order
● Assured store and company target or goal has being met on a daily basis
● Preserved and represent the best of the company's image
● Prepared and processed daily reports
Merchandiser
Southeast Bottle Company-Lake Worth, FL
March 2010 to September 2014
Assigned route to work everyday
● Assured all assign store get work in a daily basis
● Managed 7up product goods for display
Manager
Linton Square Cleaners-Delray Beach, FL
September 2007 to March 2014
Handled and overseen all the day-to-day processes that are carried out in the store
● Managed the product inventory, goods for display, sales, etc.
● Responsible for the daily operation of the store
● Supervised 8 - 10 employees
● Hired and trained new and old employees
● Executed and followed up on company's procedures
● Control and order inventory and payroll
● Assisted employees for best customer services
● Very large cash, credit card, and debit amount handling
● Assured safety of all (employees and customers)
● Assured the good store image
● Made weekly schedule and watched the store budget in a daily basis
● Prepared and processed daily reports and made daily deposits Assistant Manager
Sunoco gas station-Boca Raton, FL
September 2008 to September 2011
Handled and overseen all the day-to-day processes that are carried out in the store
● Managed the product inventory, goods for display, sales, etc.
● Managed every single record of a product, but roughly has a record of all products
● Responsible for the daily operation of the store
● Supervised 8 - 10 employees
● Hired and trained new and old employees
● Executed and followed up on company's procedures
● Control and order inventory and budgeting
● Assured store target or goal has being reached on a daily basis
● Assisted employees for best customer services
● Very large cash, credit card, and debit amount handling
● Assured safety of all (employees and customers)
● Assured the good store image
● Made weekly schedule and watched the store budget in a daily basis
● Prepared and processed daily reports and made daily deposit Education
Associate in Criminal Justice
Florida Metropolitan University - Kissimmee, FL
May 2009 to September 2011
Diploma
John Leonard High School - Lake Worth, FL
2003 to 2007
Skills
• Field Service
• Tractor-trailer
• Commercial driving
• Professional truck driver
• Driving
Certifications and Licenses
behavior specialist
July 2018 to Present
CDL A
July 2020 to April 2030
CDL
June 2020 to April 2027
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