Information Technology Be A
Resume:
Brad Hoschar
*** **** **. ***, ** ***** 412-***-**** **********@*****.***
Seeking a position in the Computer Networking field utilizing my education, experience, and technical skills to positively contribute to your company.
Technological Summary
Windows XP/Win7/Win 8/Win 10/Win11 VMWare
Windows 2003, 2008 Server LAN/WAN Technology
SharePoint Veeam
Windows NT 4.0 Server/Workstation Acronis Backup
Microsoft Office 365 Red Hat 7.2, 7.3/SuSE Linux
Cisco Routers IP Addressing/Subnet Masking
Network Systems Management Android SDK/NDK and AVD Manager
Education
Kaplan Career Institute – ICM Campus, Pittsburgh, PA 15222
Associate of Specialized Technology/Computer Networking Technology (GPA: 3.8/4.0), January 2012
Extracurricular/Volunteer Activities and Accomplishments:
●Mentor (2010-Present): Provide mentorship to new students, and assist them with technical issues, professionalism, and adjusting to their new surroundings.
●Computer Club President, (2011-2012): Provide computer diagnosis and repair for current students, which include laptops, desktops, smart phones, and game consoles.
Coursework: Computer Hardware and Operating Systems, Programming, Security+, Web Design, TCP/IP, Linux, Information Technology, Database Management, Networking Case Studies
Experience
Ntiva, Inc U.S. 703-***-**** 10/2024-
ntiva.com
Service Desk Technician I
●Remote Monitoring
●Connectwise Automate, Manage
●Virus and Malware Remediation
●Email configuration and Support
●Server Specification and Deployment
●Communicate and troubleshoot with co-workers and teammates
●Network Security
Quality Computers U.S. 412-***-**** 11/2023-7/2024
Computercalm.net
Service Engineer/MSP tech
●Remote Monitoring
●MaaS configuration
●Virus and Malware Remediation
●Email configuration and Support
●Server Specification and Deployment
●Project Management
●Network Security
Allied Digital U.S. 310-***-**** 5/2022-4/2023
allieddigital.net
Network Engineer II
●Managed tier 2 and tier 3 tickets from 4 different clients
●Multiple ticketing systems
●Remote assistance
●Teams, IP communicator, Remote Desktop web clients
●Server upgrades, AD and SCCM
●Intune for Mobile devices setup and maintenance
MedExpress (Optum) U.S. 412-***-**** 8/2021-5/2022
Medexpress.com
IT Operations
●Managed tier 2 and tier 3 tickets from ME employees
●Using Active Directory to manage users, devices, and DL’s, Unlocking Accounts, Resetting Passwords
●Remote assistance
●Communicate and troubleshoot with co-workers and teammates
●Ticket, document, and resolve issues
●Monitoring Production Batch
Manage test issues as they occur and provide well documented data outputs
Bossa Nova Robotics U.S. Out of business 8/2019-7/2021
bossanova.com
Remote Robot Technician
●Oversee robots during their autonomous operations
●Troubleshoot errors on individual robots and document all issues within ticketing system
●Navigate the robot in a safe and sensible manner
●Communicate with the robot in real-time
●Log and report any issues to relevant teams
●Manage test issues as they occur and provide well documented data outputs
Apex Computers U.S. 562-***-**** 10/2017-8/2019
Asci2000.com
Network and PC Technician, First National Bank
Installer, Trainer, Coordinator
●Upgrade all FNB banks in PA, Ohio, and Maryland
●Migrate users from Novell to AD
●Using SCCM primarily for migrating from Windows 7 to Windows 10
●PC Installation and testing
●Remote Assistance
●Trained new users with data and equipment
●AM support for new software and upgrades
●The MCPc Active Directory Migration Project for First National Bank covered over 500 nights, across 6 states, between November 2017 and December 2018. We installed a windows server, used it to build a SCCM distribution point, and once built, migrated or replaced all Novell desktop and laptops onsite. Your responsibilities also included Go Live support including the installation of proprietary banking software, user training, and troubleshooting installation of preassigned software package downloads though MS Software Center.
All Lines Technology (Formerly LANtek) Cranberry Twp. 412-***-**** 10/16-9/17
all-lines-tech.com
L1 HelpDesk, IT Services
●Support for over 200 clients, and 2,000 users
●MSP and data backup services
●Data entry
●Using SCCM primarily for migrating from Windows 7 to Windows 10
●Remote Assistance
●Hardware deployment for multiple clients
●Pre-stages system images for thin clients and POS machines used in stores
●Network Analyst and troubleshooting tech
●IAAS and BAAS services
●Cloud infrastructure
●Office 365 and SharePoint
●VEEAM Gold partner
●Helping the PM with scheduling, tech assessment, and training
●Windows 7 to 10 upgrades
●Office 365 migrations
●Dell, HP, Lenovo, Asus, Cisco documentation and training
●Installing WebEX, Cisco AnyConnect and other programs like Citrix
Giant Eagle 412-***-**** 1/2016-10/2016
Gianteagle.com
Bench Technician, 35 th St. Warehouse
● Repair and configure printers
● Configure desktops and laptops
● Data entry
● Remote Assistance
● Install new firmware on pinpads
● Pre-stages system images for thin clients used in stores
● Diagnose and repair most assets of equipment used for Giant Eagle stores
RJM Wireless Wexford 724-***-**** 7/2014-10/2015
Rjmwireless.com
E911 Tester, Regional 911 Engineer
Tester, Coordinator, Data entry specialist
●Test Cell Phone towers on East Coast
●Work directly with Engineers at At&t
●Data entry
●Remote Assistance
●Trained new testers with data and equipment
●Troubleshooting with smartphones and GPS equipment
MDofPC (Doctor of Computers), Coraopolis 412-***-**** 7/2013-1/2014
Mdofpc.com
Installer, Tech
Repair, sales, Installation,
●Laptop, Desktop, Tablet, Server sales
●Laptop and Desktop repair
●IT Consultation
●Remote Assistance
●Residential and Business On-site repair and troubleshooting
●Technical Specifications Development
●TeamViewer, AAmmy,LogMeIn
●Worked with all major hardware including: Dell, HP, Toshiba, Asus, Lenovo, Sony
Wesco Distribution Station Square, Pittsburgh 412-***-**** 10/2012-2/2013
Wescodist.com
Remote Support Specialist
Active Directory, Exchange Management Console, ActiveSync, Citrix Xen, HelpStar, VMware, Java,
Adobe Products, Oracle, Unix back-end, GoToAssist,
●Network and System Security
●Policy Planning / Implementation
●Technical Specifications Development
●Contingency Planning
●Assisting Users across all aspects of troubleshooting
●Technical Specifications Development
●Cisco Equipment and software maintenance
●Worked with HelpStar, our virtual ticketing system
Bhoss Solutions 471 Lincoln Ave. Bellevue, Pa 412-***-**** 2/2008-4/2012
Bhosssolutions.com
Owner, Installer, Tech
Windows environment troubleshooting, upgrades, consulting
●Provided residential customers with basic Windows troubleshooting
●Backup users’ data, re-installed versions of Windows when needed
●Installed RAM, Hard drives, video cards, motherboards, printers, scanners
●Provided consulting for new purchases and advised for deals
●Repaired Desktops, Laptops, Tablets and smartphones (software, screens)
●iPhone unlocking and Jailbreaking
●Android rooting and custom ROMS
●Worked with all major hardware including: Dell, HP, Toshiba, Asus, Lenovo, Sony
Route 65, Avalon, PA 6/2010-4/20
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