Customer Service Front Desk

MONICAH MAGHANGA

Cell No. +254********* Email:**********@*****.***/ **********@*****.***

A dynamic professional with over 10 years of experience in front desk and administration duties. I have a proven track record in providing administrative support to customer service, its clients and internal staff not forgetting resolving any complaints and concerns amicably. I Have performed multiple duties such as customer service, secretarial, clerical data entry, Receptionist, switch board operator (receiving and dispatching calls) to respected areas etc. EXPERIENCE

JULY2012-DATE

FRONT DESK MANAGER/PERSONAL ASSISTANCE

Responsible for managing and overseeing all aspects of the company at the front area by providing exceptional customer service to both clients and staff. Managing schedules, records, staff trainings and performing general administrative duties. 1994-2011

RECEPTIONIST/SECRETARY/TELEPHONE OPERATOR

welcoming visitors, answering calls and proving general assistance: - Handling paper work, scheduling meetings, maintaining office supplies, maintaining the reception area and security to clients

EDUCATION

2005-2006

1993-1994

FRONT OFFICE OPERATION AND ADMINISTRATION (DIPLOMA)- BRILLIANT COLLEGE NAIROBI

TRAVEL OPERATIONS COURSE(CERTIFICATE)-KENTWAYS TOURISM INSTITUTE Graduated with both the Diploma and a Certificate

KENYA CERTIFICATE OF SECONDARY EDUACATION-CERTIFICATE KENYA CERTIFICATE OF PRIMARY EDUCATION

SKILLS ACTIVITIES

• Ability to remain calm while working under pressure

• Excellent communication skills, both verbal and written

• Attention to details and accuracy in data entry and record keeping

• Ability to collaborate effectively and in a friendly manner to both clients and other staff members.

• Excellent self-management and leadership skills acquired. I love creating a conducive environment to everyone, singing and listening to music is the best of them all. REFFEREES

1) KENNEDY KOMBE

CELL PHONE +254********* NAIROBI KENYA

2) ANTONY LAWRENCE

CELL PHONE +1-713-***-**** TEXAS

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