Data Entry Customer Service
Resume:
Rhonda Hilliard
Sandy Springs GA. 30328
***************@*****.***
OBJECTIVE
To obtain a position with a respected organization that will allow me to use my abilities in Office Administrative & Banking Customer Service.
SUMMARY OF SKILLS
● 5-Star Customer Service recipient
● Attention to detail
●Strong work ethics; Loyal and Dependable
●Microsoft Word & Microsoft Excel
●10 Key Data entry 13000 keystrokes
●Accounts billing and Insurance expertise
WORK EXPERIENCE
H&R Block November 20-May2021.
Associate teams Leader
I provided assistance for District mgr. counseled tax professionals with their updates on clients, made change to tax professionals work schedules,
I made sure that the office had proper staff according to corporate guidelines, reordered office supply, scheduled appointments with ability to assign to the specific tax professionals,distributed award points,
addressed any improvement suggestions to the tax professionals, distributed gift cards to the staff.
DHL, FAIRBURN, GA
Core Quality Assurance Inspector, March 2018 – January 2019
responsible for assessing proper packing of batteries within department standards for credibility before shipping
Assigned as management of employees on product line; assuring proper alignment, sealing and proper packing for customers deliveries
Operate machinery for processing and loading batteries
Inventory controller by organizing and receiving stock of products; packing and retrieving all items needed for shipments.
ASSURANT SPECIALTY AND PROPERTY INSURANCE, DULUTH, GA
Insurance Specialist/ Data Entry May 2013 to October 2016
Managing clients insurance accounts; contacting agents to verify coverage types for policy
Post incoming payments into insurance database; collector of payments ensuring proper contractual adjustments applied to accounts
Heavy data entry
Overseeing all strict insurance procedures of client’s policies: time management of projects and priorities
Inserted the customers account details into the system.
LOGISTICARE/Data entry COLLEGE PARK, GA
Billing Specialist, March 2010 to September 2013
Manage all billing accounts for agency
Responsible for all accounts payable accounts
Process transportation providers accounts to verify trips for payments
Collection of checks and mailing to all transportation providers
FIRST UNION BANK/WACHOVIA BANK, Portchester, NY
Bank Teller II/Data entry January 2002 to September 2006
Responsible for handling customer financial transactions such as, deposits, withdrawals, transfers, money orders and checking.
Counting heavy amounts of cash, filing deposit slips, managing ATM deposits, answering phones and processing paperwork.
Process local business accounts large coins order, cash and checks deposits
Balancing numbers and heavy data entry.
Provided excellent customer service problem-solving skills.
Education
JOHN F. KENNEDY HIGH SCHOOL, PATERSON, NJ
Graduate – High School Diploma, June 1988
Certificates/Licenses
BANKWORKS, ATLANTA, GA
Retail banking certification, September 2017 to June 2018
INFORMATION TECHNOLOGY
A+ Certified, June 2002
PRIVATE INDUSTRY COUNCIL, PATERSON, NJ
CRT/Data Entry certification, September 1991 to June 1992
A+ Certified, June 2002
PRIVATE INDUSTRY COUNCIL, PATERSON, NJ
CRT/Data Entry certification, September 1991 to June 1992
References
upon request
Contact this candidate