Customer Service Exceptional

Dwi Putri Wahyuni

*********@*****.*** 780-***-****

Highly motivated and committed to achieving goals with professionalism and passion. A rapid learner with a genuine dedication to honesty and integrity, adept at multitasking and attentive to team collaboration. Possesses extensive experience and exceptional customer service skills. Loyal and professional, consistently resolving challenges with efficiency and creatively. HIGHLIGHTED SKILLS

● Exceptional in customer service and resolve any problem in a professional manners.

● Very strong sales skill and always top three in the region.

● Exceptional listening skills.

● Committed to get the job done within the time range.

● Ability to multitask.

● Loyal and very accountable; with strong commitment

● Excellent organizational skills, capable of establishing priorities and work to achieve them in order to meet deadlines.

● Excellent teamwork skills to maintain a positive work environment. EXPERIENCES

10/2024 - Present

Seasonal Amazon Fulfilment Centre, Edmonton

● Receive and put away inventory.

● Get customer orders ready and pack them up.

● Use scanners to read bar codes on products.

● View prompts on screens and follow directions for some tasks.

● Troubleshoot problems

● Ensure products meet quality requirements.

09/2023 - Present

Lunch Supervisor, Edmonton Public School

● Record and report students’ absences, accidents, behaviours and issues.

● Monitor students during recess, at noon hour or during the day on school grounds.

● Monitor school buildings and grounds to help ensure the security of the students and the school.

04/2012 – 07/2022

Operation Officer II, TD BANK

● Strategy & Production Support, SOPs.

● Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).

● Refer or escalate processing of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained.

● Identify opportunities to improve service delivery.

● Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels.

● Interact with partners by responding to requests in an effective and timely manner.

● Use effective relationship skills when communicating with partners/ colleagues/customers.

07/2010 – 03/2012

Sales Associate - DAVINCI

● Ensure the store is consistently recovered and consumer ready by meeting brand standards.

● Use strong verbal and nonverbal communication skills to exceed sales results.

● Regularly interact with consumers within the store, providing a high level of customer service.

● Adhere to policies, procedures and practices that align with company directives. VOLUNTEERING EXPERIENCE

06/2013 - 08/2019

SUNRISE COMMUNITY CHURCH

● Help in the organization of the Christmas and Easter events.

● Support the community on a weekly basis with different functions within the Church

(coordinating snacks, music events, etc.).

EDUCATION

09/2009 – 04/2011

Diploma of Business Administration in Finance. NAIT 09/1998 – 06/2002

Bachelor's Degree of Communication in Public Relations. London School of Public Relation

(LSPR).

LANGUAGE AND SOFTWARE

● Bahasa Indonesia (Native) And English (proficiency).

● MS Office System (Word, Excel, Outlook, Power Point, OneNote, QuickBooks, Form)

ACCOMPLISHMENTS

● Customer Service Professional – World Saving Bank in 2003

● The Most Supportive Employee – World saving Bank in 2004 REFERENCES - Available upon request.

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