Customer Service Call Center
Resume:
Stacie Audilet
Im Hardworking and love challenges #1.. I pride my self with exceptional customer service skills
Vidor, TX 77662
***************@*****.***
Accomplished and energetic person with a solid history of achievement in management.
• Motivated leader with strong organizational and prioritization abilities.
• Areas of expertise include priorities, scheduling and problem solving.
• Eagerly looking forward to working with you
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Specialist
Foundever - Remote
April 2023 to Present
I work for cox internet service remotely with foundever I I'm the technical support department I handle all i bound call from custom with issue either with equipment outage or billing as long as you. Can show empathy and compassion and can be there solution on every call and each customer Call Center Customer Service Representative
Arise platform - Remote
July 2022 to Present
book your Disney Resorts Hotel, park tickets, and add any available additional services. assist with dining and park reservations. be able to answer in-depth questions and get opinions on your itinerary during your stay.
IT Technician/Help Desk
Foundever - Remote
April 2023 to October 2023
Internet it support for cox internet company help trouble shoot equipment or service educat customer take payment help install anything the customer need we do with. Empathy and compassion Case Manager
ROI Call Center Solutions - Remote
September 2021 to December 2022
Process rental asset applications inbound and outbound calls problem-solving multi tasking five nine aleta metro yards, so many others learn different laws and able to learn quickly ROI constantly growing am I changing, so we have to be able to. adapt to change i worked for Witt O'Brian campaign in Minnesota Iowa and Kansas
Cashier/Customer Service
Walmart - Orange, TX
October 2020 to August 2021
Customer service
Dunkin Donuts Shift Leader
Dunkin' Donuts - Vidor, TX
August 2020 to October 2020
Customer service
Training development
Associate
Walmart - Vidor, TX
February 2020 to April 2020
Stocking
Temp position
• Managed sales floor
• Accurately and efficiently organized merchandise on sales floor
• Coordinated and led training for new employees
• Performed operational duties
• Accurately and efficiently organized merchandise on sales floor
• Managed sales floor
• Managed day-to-day operations
• Handled opening and closing of store
• Handled customer relations
Bartender/Server
Toby lounge - South Houston, TX
December 2019 to February 2020
Sales sales sales ! Customers services
Meet quote every hour, track sales and peek hours, Did I mention Customer service :) Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
• Prepare budgets for approval, including those for funding or implementation of programs.
• Appoint department heads or managers and assign or delegate
• Prepare or present reports concerning activities, expenses, budgets
• Implement corrective action plans to solve organizational or departmental problems.
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
• Count money and make bank deposits.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Maintain food and equipment inventories, and keep inventory records.
• Schedule staff hours and assign duties.
• Establish standards for personnel performance and customer service.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
• Order and purchase equipment and supplies.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
• Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Store Manager
Dollar General - Bevil Oaks, TX
August 2017 to November 2019
Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
● Prepare budgets for approval, including those for funding or implementation of programs.
● Appoint department heads or managers and assign or delegate responsibilities to them.
● Prepare or present reports concerning activities, expenses, budgets, government statutes or rulings, or other items affecting businesses or program services.
● Implement corrective action plans to solve organizational or departmental problems.
● Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
● Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
● Monitor employee and patron activities to ensure liquor regulations are obeyed.
● Count money and make bank deposits.
● Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
● Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
● Maintain food and equipment inventories, and keep inventory records.
● Schedule staff hours and assign duties.
● Establish standards for personnel performance and customer service.
● Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
● Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
● Order and purchase equipment and supplies.
● Review work procedures and operational problems to determine ways to improve service, performance, or safety.
● Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
● Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Home Provider
Jordan Home Health - Vidor, TX
March 2016 to February 2018
Light house cleaning
Meal preparation
Bathing
3 to 4 hour a day with . My clients making life a little easier and having fun. Lite shopping
Make them smile and happy was the best part
Home Health Aide
Jordan healthcare service - Vidor, TX
September 2013 to February 2018
Make everyday live easier and. More enjoyable for the elderly bathing changing playing games social shower meal cooking or prep light house cleaning groceries shopping doc appointment Director of operations
KUSA Aviation - Beaumont, TX
October 2015 to August 2017
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
● Manage staff, preparing work schedules and assigning specific duties.
● Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
● Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
● Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
● QuickBooks, invoice
● Insure safety policy or meet all times
● Planning for departure and arrivals insure all client have everything that need when arrive to destination
● Direct ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggage.
● Use computers for various applications, such as database management or word processing.
● Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
● Negotiate bargaining agreements and help interpret labor contracts.
● Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
● Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
● Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation.
● Maintain repair logs, documenting all preventive and corrective aircraft maintenance.
● Check for corrosion, distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.
● Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems.
● Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
● Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
● Complete forms in accordance with company procedures.
● Maintain scheduling and event calendars.
● Schedule and confirm appointments for clients, customers, or supervisors.
● Make copies of correspondence or other printed material.
● Locate and attach appropriate files to incoming correspondence requiring replies.
● Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
● Open, read, route, and distribute incoming mail or other materials and answer routine letters.
● Provide services to customers, such as order placement or account information.
● Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
● Establish work procedures or schedules and keep track of the daily work of clerical staff.
● Manage projects or contribute to committee or team work.
● Order and dispense supplies.
● Learn to operate new office technologies as they are developed and implemented.
● Prepare conference or event materials, such as flyers or invitations.
● Train and assist staff with computer usage.
● Supervise other clerical staff and provide training and orientation to new staff. Asst. Manager
Chuck E. Cheese's - Beaumont, TX
September 2015 to December 2016
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
● Monitor employee and patron activities to ensure liquor regulations are obeyed.
● Count money and make bank deposits.
● Investigate and resolve complaints regarding food quality, service, or accommodations.
● Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
● Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
● Maintain food and equipment inventories, and keep inventory records.
● Schedule staff hours and assign duties.
● Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
● Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
● Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
● Order and purchase equipment and supplies.
● Take dining reservations.
Department Manager
Walmart - Vidor, TX
May 2020
Customer service
Saile
Inventory
Production
Unemployed
Education
GED
Fannett High School - Hamshire, TX
May 2005
Skills
• Skills
• Complex Problem Solving
• Judgment and Decision Making
• Administration and Management
• Critical Thinking
• Coordination
• Management of Personnel Resources
• Time Management
• Management of Financial Resources
• Active Learning
• Customer and Personal Service
• Management of Material Resources
• Learning Strategies
• Public Safety and Security
• Accounts Payable
• Accounts Receivable
• Employee Evaluation
• Human Resources
• Payroll
• Retail Management
• Store Management Experience
• Developmental Disabilities Experience
• Caregiving
• Patient Care
• Data Collection
• Recruiting
• Office Management
• Employee Orientation
• Interviewing
• Management
• Merchandising
• QuickBooks
• Conflict Management
• Event Planning
• Purchasing
• Supervising Experience
• Sales
• Retail Sales
• Negotiation
• Pricing
• Research
• Budgeting
• Accounting
• Residential Cleaning
• Microsoft Office (1 year)
• Outside Sales
• QuickBooks (5 years)
• Computer Skills (4 years)
• Communication
• Property Management
• Microsoft Outlook
• Medical Imaging
• English
• Leadership
• Restaurant experience
• Customer service
• Meal Preparation
• Management Experience (10+ years)
• Management Reporting (5 years)
• Microsoft Excel
• Data entry
• Microsoft Word
• Planograms
• Fixture installation
• Computer literacy
• Salesforce
• Upselling
• Inventory control
• Materials handling
• Forklift
• Home care (10+ years)
• Home health (10+ years)
• Typing 54 wpm (10+ years)
• Analysis skills
• Operating systems
• Menu planning
• Contracts
• Project management
• Kitchen management
• Profit & loss
• Word processing
• OSHA
• Culinary experience
• Qjkckboo (3 years)
• Restaurant management
• Labor cost analysis
• Banquet experience
• Computer networking
• Catering
• Case Management
• Microsoft Powerpoint
• inbound calls (2 years)
• Outbound sales (1 year)
• Case management (2 years)
• Legal case management (1 year)
• Assisted living
• Bartending
• Customer service
• Typing
• Cash handling
• Cash register
• Technical support
• Supervising experience
• Store management
• Windows
• Help desk
• Conflict management
• Operating systems
• Accounts receivable
• Leadership
• Pricing
• Clerical experience
• Retail sales
• Microsoft (3 years)
• Communication (5 years)
Awards
exception custome rservies
July 2020
Certifications and Licenses
ServSafe Food Handler
November 2020 to November 2022
CPR Certification
TABC Certified
Bartender License
Food Handler Certification
Assessments
Data entry: Attention to detail — Proficient
July 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Home health aide skills — Proficient
January 2023
Providing care to patients in a home setting
Full results: Proficient
Administrative support professional fit — Proficient October 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Teamwork: Interpersonal skills — Completed
July 2023
Responding to challenging team situations at work
Full results: Completed
Office manager — Proficient
April 2020
Scheduling and budgeting
Full results: Proficient
Bookkeeping — Proficient
September 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Nursing assistant skills — Proficient
September 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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