Sales & Management Professional

PROFESSIONAL SUMMARY

Experienced in sales and management with a diverse background in

various industries, including home improvement, property management, retail, wholesale, insurance (BTB and DTC), and healthcare. Specialize in regional property management of a five-state area and owning a service business for fourteen years. Proficient in all aspects of business operations, including HR, payroll, accounts payable and receivable, annual budgets, and monthly P&L. Recognized for strategic development skills that drive optimal growth. Highly organized self-starter with excellent presentation, communication, customer service, and problem-solving abilities. Extensive expertise in recruiting and training direct reports to ensure outstanding performance, closing skills, and integrity. Willing to travel as required. Authorized to work in the US for any employer. WORK HISTORY

Territory Sales Representative, 09/2024 to 02/2025 RiteRug Flooring, LLC - Kansas City, MO

Design Sales Consultant, 09/2023 to 09/2024

Tailored Remodeling - Wichita, KS

Designer/Sales Consultant, 12/2022 to 09/2023

RE-BATH - Olathe, KS

CONTACT

Address: Saint Joseph, MO 64507

Phone: +1-816-***-****, +1 816 390

2409

Email: *.**********@*****.***

SKILLS

DARLENE “DEE” EVANS

Enhanced efficiency of route schedules for client visits, decreasing transit duration.

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Regularly used CRM tools to manage contact information and assess goal achievement.

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Optimized customer satisfaction by promptly addressing concerns and providing customized solutions.

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• Increased client network by engaging in strategic cold calling. Provided outstanding post-sales assistance by addressing client queries promptly.

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• Expert in selling windows, siding, bathrooms, and kitchens. Managed entire ten-step selling process, emphasizing product features and benefits.

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Managed entire project lifecycle including design, build, financial coordination, client communication.

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• Coordinated up to 18 appointments per week over an extensive area.

• Consistently maintained a 55% gross closing rate.

• Executed direct home visitations for successful homeowner transactions. Enhanced visual appeal and functional performance of bathrooms through targeted upgrades.

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Managed service operations across a wide geographic range of 75 miles radiating from the Lenexa, KS location.

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• Duties include: inspection, measuring, photos & designing of the space Utilized LEAP for accurate creation of estimates and completion of contracts.

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Achieved numerous 5-star reviews on Google and consistently maintained a 45% closing ratio

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• Sales

• Management

• Insurance sales

• Customer service

• Store management

• Recruiting & Training

• Presentation skills

• Property management

• Payroll

• Accounts payable/receivable

• Human Resources

• Profit & loss

• Account management

• POS

Kitchen Design Specialist, 01/2022 to 12/2022

Lowe's Home Improvement - Saint Joseph, MO

Exterior Design Consultant, 08/2020 to 12/2021

Window Nation, LLC - Lenexa, KS

Exterior Sales Consultant, 08/2018 to 09/2020

Woodbridge Home Exteriors - Wichita, KS

Wholesale Store Manager, 10/2016 to 08/2018

Cosmoprof - Saint Joseph, MO

Flooring Sales Specialist, 08/2015 to 10/2016

CARPET CORNER NORTH - Gladstone, MO

• Greet walk-in customers and set design appointments. Enhanced sales procedures through design rendering using 2020 Design Software.

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Performed full-scale kitchen renovations utilizing in-stock and custom cabinetry, countertops, sinks, fixtures, lighting, appliances, backsplashes and flooring solutions.

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Resolved customer issues to ensure satisfaction and receive excellent survey ratings.

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Consistently excelled in driving sales, earning top salesperson status several times at Lowes.

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Conducted sales meetings with homeowners to promote windows, vinyl siding, and exterior doors.

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• Managed service areas within a 75-mile radius from Lenexa office. Duties included: property inspection, demonstration of products, rendering of job sold and before/after photos

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• Generated detailed contracts and figures using LEAP software.

• Maintained a consistent closing rate at 57%.

Delivered customized window consultations for homeowners across KS and OK.

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Presented innovative triple-pane windows, durable vinyl siding, and premium exterior doors.

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Duties included: property inspection, rendering of job sold and before/after photos

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• Generated estimates and contracts through LEAP software.

• Maintained an average 47% closing rate.

Managed store operations with efficiency in the wholesale beauty industry.

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Managed entire store operations, overseeing sales team hiring, training and supervision.

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Responsible for weekly ordering, inventory control, visual and monthly merchandising, plan-o-grams, POS, daily cash accountability, sales staff scheduling and handled all customer satisfaction issues

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• Enhanced revenue by improving net sales and reducing losses.

• Welcomed and engaged all walk-in customers with professionalism.

• Executed opening and closing tasks independently on a rotating basis. Shared product knowledge by showcasing variety in floor coverings tailored to customer needs.

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• Measured jobs as needed, sketched floor plans, prepared written quotes Managed complete sales cycle and arranged customer finance whenever necessary.

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• Coordinated installation timelines to ensure seamless execution. Recognized multiple times for outperforming peers in sales among six locations.

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Inside Sales Representative, 06/2014 to 08/2015

Nebraska Furniture Mart Inc. - Kansas City, KS

Account Executive, 10/2013 to 06/2014

AMERICAN HOME SHIELD HOME WARRANTY - Memphis, TN

Senior Field Underwriter/Recruiter, 01/2011 to 09/2013 UNIQUE UNDERWRITERS, INC - Dallas, TX

Regional Account Manager/District Sales Manager/Recruiter, 06/2004 to 12/2010

AFLAC - Saint Joseph, MO

CEO/Owner/Administrator, 01/1991 to 12/2005

Caregivers Inc. - Saint Joseph, MO

Provided expertise in the area rug department to drive customer satisfaction.

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• Executed complete sales operations, including financing aspects. Showcased an extensive range of hand-knotted and machine-made rugs, including luxury and designer collections.

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Recognized as leading department salesperson by consistently selling high volumes of rug pads and warranties.

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• Facilitated efficient service delivery aiming at customer satisfaction. Exceeded monthly sales targets, earning distinction as top salesperson in department multiple times.

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Remote position, responsible for Kansas City, MO/KS territory. Promoted home warranty plans through real estate offices, title companies and private individuals

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• Optimized territory-specific approaches for improved revenue growth.

• Handled warranty service disputes and addressed customer grievances. Presented benefits of buyer/seller warranties to maximize monthly real estate listings and closings.

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• Managed multiple accounts while maintaining structure and focus. Achieved sales goals regularly through recognizing growth opportunities and fulfilling customer needs.

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Contracted with national IMO to sell mortgage protection and final expense insurance.

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Coordinated direct consumer bookings across MO, KS, and AR using company lead framework.

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• Executed strategies to reach both monthly and annual sales goals. Advanced from Associate role to district leadership through successful initiation of a regional office.

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Strengthened operational capabilities through agent recruitment and training for MO-W/KS-E.

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Achieved consistent monthly and yearly growth surpassing 347% over three years.

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• Promoted to Regional Account Manager in September 2009. District achieved #1 in the state 2010, for new conversion business and

#3 in the state for new business premium

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Established Caregivers, Inc to meet growing demand for private home care and temporary staffing services.

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Assumed joint control as CEO/Administrator in 1991, overseeing business operations for fourteen years.

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Launched marketing initiatives reaching wide audience across 11 counties.

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Evaluated short-term workforce requirements through engagement with healthcare decision-makers.

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• Secured successful completion of all facility and home care contract EDUCATION

Associate's degree, Business, 01/1984

MWSU - Saint Joseph, MO

CERTIFICATIONS

Life & Health Insurance License, Multiple states

PERSONAL INFORMATION

Authorized To Work: US

negotiations.

Directed workforce activities, ensuring adherence to both federal and state regulatory compliance.

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Managed financial responsibility and developed promotional initiatives to enhance company growth.

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Consistently achieved annual revenues in excess of $1.8 million and maintained a staff of over 120 employees.

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Duties included all aspects of business operations management including the establishment of all operational policies and procedures. Payroll, accounts payable and receivables, monthly P& L statements and annual operating budgets.

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Streamlined processes for delivering training materials during new hire orientations.

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Executed comprehensive skilled care model under MO Medicaid tailored for special needs individuals aged up to 20.

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