Hospitality manager

RAPHAEL, OLUWATOMISIN ANNA.

Block *b, Bamidele Street Behind Our Lady Mother Perpetual Catholic, Ado Road Ajah, Lagos State, Nigeria

E-mail- **************@*****.*** Tel: +234(0)703-***-**** Sex: Female

Marital Status: Single

OBJECTIVES:

Experienced Certified Hospitality Manager with expertise in team leadership, customer service, and developing strategies for revenue growth. Proven record in improving guests relation and achieving operational efficiency which significantly boost customer satisfaction and cost control. Dedicated to maintaining high standards of excellence while fostering a culture of productivity and improving customers experience.

SKILLS:

• Food service operation

• Events management

• Microsoft word and Excel

• Efficient (Report) writing skills

• Good communication and Organization skills

• Customer service excellence

• Hotel operations

• Ability to work with a team

• Cost Control

WORK EXPERIENCE:

Cardforte Limited, Lekki, Lagos State. June 2024 – Present Post Held: Adhoc Staff

Responsibilities

I manage the entire order fulfilment process from order receipt delivery.

I assess product and services quality

I identify defects and deviations from standards and implements corrective actions to maintain or improve quality levels

P.M Inspiration, Ojodu, Lagos State. Sept 2023 – June 2024 National Youth Service Corps (NYSC)

Post Held: Administrative assistant

Responsibilities:

• Responded to e-mails and other correspondence to facilitate communication and enhance business processes.

• Provided clerical support to company employees by copying and filing documents.

• Developed correspondence letters, memos and e-mails.

• Served as a point of references for all issues and will been integral part of workforce.

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Big Ess Hotel, Akute, Ogun State. Dec 2022 - July 2023 Post Held: Kitchen Staff

Responsibilities:

• Developed new menus, exercising creative ideas with seasonally available product.

• Conducted weekly inventory and stock management.

• Focused on directing and motivating team members, actively leading by example exceeding health and safety standards.

• Motivated team members, actively leading by example.

• Focused on presentation while maintaining quality of cuisine with speed and accuracy.

• Managed scheduling.

• Trained new employees..

Guaranty Trust Bank, Iju Branch, Lagos State Dec 2019 - Jun2020 Industrial Training (IT)

Post Held: Cashier

Responsibilities:

• Effectively handled cash and are transactions.

• Accurately processed transactions using a computerized cash register.

• Contributed to team efforts by providing quick and effective customer service.

• Conducted end-of-day financial reports and reconciliations.

• Addressed and resolved customers inquiries and complaints. Mosad Hotel, Iju Ishaga, Lagos State Sept 2018 - Dec 2018 Students Industrial Work Experience Scheme (SIWES) Post Held: Receptionist

Responsibilities:

• Maintained a positive attitude and friendly demeanor.

• Created a positive experience for guest from check in to check out. Took enquiries in person, on the phone and via emails.

• Managed customers complaints and provide solutions promptly

• Ensured maximum room occupancy and up-selling of hotel services and facilities to guests.

A.M Catering and Events Management, Abeokuta, Ogun State Post Held: Assistant Events Manager July 2016 - Sept 2017 Responsibilities:

• Oversaw inventory management and procurement.

• Managed vendor and negotiated contracts, reducing operations cost.

• Coordinated the culinary team to develop menu items.

• Managed successful execution of multiple events per month. EDUCATION:

Federal Polytechnic, Ilaro, Ogun State, Nigeria. Sept 2020 – Dec 2022 H.N.D

(Upper Credit) Hospitality Management

Federal Polytechnic, Ilaro, Ogun State, Nigeria. Sept 2017 – July2019 N.D (Upper Credit) Hospitality Management

Model "His and Hers" College, Lagos State, Nigeria Sept. 2013 – Jun 2016 West African Examinations Council (WAEC)

Sky Ward Academy, Mararaba, Abuja Sept. 2008 - Jun 2012 West Africa Junior School Certifiicate

Grace Foundation Academy, Alagbole, Ogun State. Sept 2001- Jun 2008 First School Leaving Certificate.

CERTIFICATION:

• Higher National Diploma in Hospitality Management (Certificate Of Excellence)

• National Diploma in Hospitality Management. (Certificate Of Excellence)

• National Youth Service Corps (Certificate of National Service) Entrepreneurship Development Centre (Certificate of proficiency) PERSONAL DETAILS:

HOBBIES:

Reading, Travelling, Tourism, Music.

LANGUAGE:

English, Hausa and Yoruba

REFREES:

Dr. Mr. Nwokorie Phone No: 081******** H.O.D

Hospitality Management Department Federal Polytechnic, Ilaro, Ogun State Mr. Rotimi Ogunjobi Phone No: 080******** Branch

Manager

Guaranty Trust Bank, Iju, Lagos state.

Date of birth: 29th March, 1999.

State of Origin: Ondo State.

Nationality: Nigeria

Contact this candidate