Customer Service Sales Representative

Heet Dave

C: 647-***-**** E: *********@**********.***

**** ********** ****** ******, *** 0J4

Date: March 10th, 2025

Dear Recruiting Manager:

I am interested in applying for the position as a Customer Service Sales Representative posted on Website. Enclosed is my resume for your reference. As someone who enjoys learning new skills, helping others resolve challenges and working in a team environment, I believe I would excel in this role. While I recognize that I could certainly learn a lot from your experienced team, I also hope to benefit your organization with my excellent communication and time management skills.

I worked with D-Mart and P&D Consultant. I have background of customer service and sales associate. These experiences have taught me the importance of listening to customers, organization, maintaining a positive attitude and working with other team members to provide the best possible service—skills that align closely with the requirements of opening. Additionally, my expertise in MS Office, customer service, and recordkeeping further supports my ability to excel in this role.

I have ability to take initiative and claim ownership over my job responsibilities is a testament for my work ethic. I am confident that I can transition into this position smoothly.

Attached is my resume for your kind review and consideration.

I look forward to the excitement of being part of your job program.

Best Regards,

Heet Dave

Heet Dave

C: 647-***-**** E: *********@**********.***

1301 Woodstream avenue Oshawa, L1K 0J4

I am professional with a background in customer service, and education. Adept at fostering strong client relationships, managing operations, and delivering exceptional customer experiences. Ability to work well under pressure and handle multiple tasks Fast learner, quickly absorb and utilize new methods Excellent interpersonal skills, competent, organized, flexible, team-player.

Demonstrated ability to build lasting business relationships with clients and other team members based on trust and reliability

Capable of handling multiple responsibilities simultaneously with tight deadlines, changing priorities and challenging targets

Productive self-starter with good attention to details and strong ability to follow simple to complex work instructions with minimal or no supervision

Relevant Experience

SALES ASSICIATE Jan 2024 to Aug 2024

D-Mart

Provided excellent customer service by addressing order-related queries and concerns and by delivering world-class experiences

Maximize sales potential while following to Customer Service standards and helping them take decision

Create a positive store experience by treating customers and team members with fairness and consistency.

Stay informed about products, promotions, and special events to enhance customer engagement and drive sales.

Maintain and submit daily, weekly, and monthly status reports.

Scan products and process customer transactions accurately using debit, credit, cash and gift cards

Maintain and keep organized store appearance and stockroom

Kept store organized and clean and monitoring fitting rooms

Maintain all the merchandise filled at the appropriate levels on floor

Ensure the store is visually distinctive and appearance perfectly maintained.

Assisted in stocking the shelves with new product and replacing product that had been moved during the course of the day.

Coordinated with store teams to ensure seamless integration of in-store and online operations

Responsible for computerized sales tracking systems and making sure the register was even at the end of the day

Adhered to safety and cleanliness standards within the fulfillment center

CUSTOMER SERVICE ASSOCIATE Sep 2023 to Dec 2023

P&D Consultant

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Utilizing software, databases, scripts, and tools appropriately.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures

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Education

Pursuing Bachelor of Science – Biomedical Science from Ontario Tech University

High School Diploma - 2024

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