Customer Service Food

PATRICIA A. HEITKAMP

Cellular 210-***-**** **** Seabrook Dr.

************@*****.*** San Antonio, TX 78219

Career Objective Customer Service Specialist seeking a leadership role in a service environment

Summary of Qualifications

• Trained staff in new programs, policies, computer updates and product information. Recruited applicants for management positions. Supervised staff of 20 associates providing inventory control, customer service, and shipping/receiving.

• Effective management, technical, and supervisory skills using clear, concise communication skills in conjunction with organizational skills to perform daily duties.

• Trained, oversaw and coordinated sales staff of twenty (20) with mediation, problem solving skills, public speaking, and presentation experience.

• Competent using software including Windows, Word, PowerPoint, Outlook, and Internet technology

• Demonstrated ability to work well as a team member or independently, meet the needs of patrons, dependable, hard working, reliable, and punctual.

• Consistently met and exceeded sales goals and product quotas and developed excellent rapport with customers and partners while rapidly mastering new product data.

• Maintained responsibility for management of in-store promotional activities and advertising materials and managed all aspects of departmental inventory management, including purchasing and procurement.

Core Competencies

Time Management

Team Motivation

Team Leadership

Team Building

Supervision and Training

Visual Merchandising

Leadership Development

Public Speaking

Planning

Public Relations

Communication

Multicultural Understanding

Maximizing Productivity and Profits

Leadership/Supervision

Employment History

2013 Management Intern H. E. B. Grocery Co, San Antonio, TX

2011-present Food Service Rep. H. E. B. Grocery Co, San Antonio, TX

1999 to 2007 Manager Food Service Arlington I.S.D, Arlington, TX

2000 to 2007 Operational Supervisor Hurricane Harbor Six Flags Over Texas, Arlington, TX

1998 to 1999 Customer Service Tom Thumbs-Safeway, Arlington, TX

Education Master of Business Administration, Human Resource Management 2014

Walden University, Minneapolis, MN, GPA: 3.6, Expected Graduation in June 2014

Career Development School at H.E.B#39 completed May of 2012 Lead Certified Current role at HEB is as a Management Intern at SA 31

Bachelor of Arts, Human Science, Minor: Organizational Leadership 2011

Our Lady of the Lake University, San Antonio, Texas. GPA: 3.2

Courses • Food Service Manger Certification - Texas Department Health and Human Services. Arlington, Texas, 2005 to 2008. I worked as a food service manager and certified by N.R.F.C.M. expiration date 2018.

• Microsoft Office, 2009

Promotions • Deans List - OLLU. San Antonio, Texas, 2010

• Coke Sales. Arlington, Texas, 2006 to 2006. My sales team and I won a 10,000 award for the most increase in sales from Coke.

Volunteer Work Volunteer 2011 to 2011

Say Si, San Antonio, Texas

I worked with High School children from a cross section of economic, social and cultural difference to help develop a program that would inspire them to grow.

Habitat for Humanity 2013

Food Bank 2013

School supply drive at the Claude Black Center 2013

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