Customer Service Health Care

Maurette Downing

• Cell: 407-***-****

• Email: *******.***@*****.***

• Orlando, FL

[Professional Summary]

Results-driven customer service professional with experience in hospitality, healthcare, and management. Proven track record of exceptional customer satisfaction, strong communication, and organization skills.

[Skills]

• Excellent Communication & Interpersonal Skills

• Time Management & Organization

• Computer Literacy: Microsoft Office, Excel, PowerPoint, G Suite

• Critical Thinking & Problem-Solving

• Attention to Detail & Research Skills

• Notary Public (Certified by Florida Associates)

[Experience]

Concierge Specialist, Hospitality Connect (2022-2025)

• Coordinated itineraries, reservations, and services for luxury resort guests

• Ensured seamless experiences through timely communication and problem-solving Health Care Services, United Health Care/TTEC (2021-2022)

• Corresponded with patients to resolve inquiries and concerns in a timely and professional manner

• Provided patients with benefits and medical billing information Staff Manager, True Blue Corporation (2014-2020)

• Led recruitment, training, and operations to deliver exceptional customer service Clinical Technician, Largo Medical Center (2006-2014)

• Conducted occupational health physicals and administered drug screenings

• Provided exceptional patient care and ensured timely resolution of work comp cases

[Education]

• Certified Medical Assistant, Clinical/Technician, Georgia Medical College, Atlanta, GA

• Bachelors of Biblical Studies, Charis Bible College, (2018-2020)

[Languages]

• English (Native Language)

• Spanish (Some)

Contact this candidate