Customer Service Risk Management
Resume:
** ******* **** - ******* ****
** ******** **** - ** ******* 2023
Bongani Righteous Mabaso
N2-G9 Pink Flat Vusumuzi Section Tembisa 1632
*****.******.***@*****.*** and ********.******@*****.*** work email: **********@*********.***
Bongani Righteous Mabaso Bongani Mabaso kaCaluza Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately, working with a team and also individually. As a more hands on practical person. I am familiar with busy work environment even working alone without supervision in the office. I can perform a variety of tasks with accuracy, assertive, loyal and customer service oriented as a fast learner. Languages
IsiZulu Home Language. Excellent in speaking, reading, writing and understanding. English Language. Good in speaking, reading, writing and understanding. Afrikaans, Sepedi, Xhosa and Seswati Languages. Fair in speaking, reading, writing and understanding. Personal Details
Date of Birth : 23011985
Marital Status : Single
Nationality : South African
Religion : Christianity (Seventh Day Adventist Church) Gender : Male
Driving Licence : Code 10 (C1)
Identity Number : 850**********
Alternative Number : 071-***-****
Other Email : ********.******@*****.***
Work Email : **********@*********.***
Interests : Creative writing and watching movies on leisure. Education
Prince Bhokwe Secondary School
Matric certificate
Grade12
Empangeni Commercial College
Diploma
Computer Engineering Diploma
Ekurhuleni Artisan Skills Development Centre (EASTC) Welding Course NQF Level4
Welding NQF Level4 certificate
Experience
Professional Aviation Security and Risk Management (Vector logistics, Linbro Business Park- Prisk Site Office) CCTV Operator and Administrator
Perform all office administration duties. Collect all loading documents and shipment packs to Control room for stock loss investigations. Receive emails and update Excell spreadsheets for the team to work freely and also printout shipment document to be used during investigation. Verify, record and submit opened files to other departments. Help drivers and vehicle auditors with viewing footages on pending shorts on route. If not busy I also aid other fellow employees with investigations. Also assist with procurement of department stationery, tea time utilities and department first aider or safety officer with First Aid NQF Level1 basic certificate obtained at NOSA College kept by Vector Linbro Park SHEQ Department. Professional Aviation Security and Risk Management (Vector logistics, Linbro Business Park - PRISK Site Office) Debrief Assistant Clerk
Main recipient, processing and data capturing of daily dispatch and debriefing of Vector logistics Linbro Park 30 November 2020 - 08 December 2021
June 2005 - September 2017
January 2007 - 12 April 2012
branch shipments and also Vehicle Auditors tripsheets. Updated Excell spreadsheets and make online reports and WhatsApp group reports to management platforms for Vector Logistics, other subcontractors and our PRISK. Manage staff transport, standard of work, behaviour of employees. As part of the Nightshift supervision and Vehicle Auditors HR admin officer. Supervise and enforce standard operating Assistant in training, evaluation, counselling and monitoring the performance of All Vehicle Auditors, drafting roaster of their hours to be worked and day offs as per week schedule and thus submit to HR in our Head Office. Professional Aviation Security and Risk Management (Vector logistics, Linbro Business Park- Prisk Site Office) Vehicle Auditor
As the Vehicle Auditor. The first step is to mitigate risk of stock theft and stock loss on Vector Logistics delivery trucks on daily basis. Making sure that the stock is delivered to the exact client on time and to report any challenges and discrepancies to Vector Controllers and also in your daily tripsheet and also via WhatsApp group per stop till end of shift. Make sure all documents are exchanged or processed correctly and endorsed by the correct individuals and thus, report or capture the returns and rejected stock back to Deport debriefing. Orion ILS logistics
Subcontractor courier driver (under Gcinikhaya Ngxabane, Themba Ndikandika and Muzi Mbanjwa Transport) Transporting medical supplies to medical practitioners, suppliers, clinics and hospitals and Pharmacy Direct patients nation wide. Doing door to door delivery and collections. Also doing courier services and collections. Auto Pedigree Motor Dealership
Vehicle Administration Clerk
I joined Auto Pedigree Isando Warehouse as a cleaner. Washing cars and cleaning their offices in February 2006. January 2007 joined their admin as the General Office Assistant; booking vehicles in and out of the Warehouse. After 3 months promoted to do auction sales. Managing used vehicles on daily basis and do weekly auction sales, billing and stock control. Sell wholesale units and bank repossessed stock to other dealerships
. In 2009 May 01. I became their first Natis Controller at Spartan Head Office branch. My duties were to receive offer to purchase forms from Regional Offices provincially. Verify and process deals on vehicle sold by all Auto Pedigree branches before billing. Receive and keep vehicle documents and dealer-stock them to company name. Do lisence and registration, send documents to vehicle financing banks if sold, send them to branches if sold cash.
Skills
Good listening and communication skills. Problem solving and decision making skills. Teambuilding and organisational skills. Motivational, training and customer service oriented skills. Computer literacy and telephone handling skills.
Achievements & Awards
Current did Operational Risk Management course via Alison online studying got a certificate. At Vector Logistics Linbro park, studied First Aid NQF Level1 certificate kept by the company. Professional Aviation Security and Risk Management also helped obtain Security Grade E plus PSIRA so far to be qualified in the Risk Management company and as a CCTV Operator certificate kept by the company. I obtained a Professional Baking certificate at Hope for future skills development centre at Ulundi as part of 2015 youth empowerment programme. Reference
Mr. Richard Sipho Mohapi-Buthelezi - Professional Aviation Security and Risk Management (Vector logistics, Linbro Business Park- Prisk Site Office)
Professional VA Risk Manager
********@************.**.***
011-***-****/ 010-***-****/ 076-***-****
Mr David and Sydney Moyo - Orion ILS logistics
Dispatch Floor Managers
Mrs Tholiwe Makua-Mvambo or Lucia Nortje - Auto Pedigree Spartan Head Office Natis Department Supervision
*******@************.**.** and *****@************.**.** 011-***-****/ 9036
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