Regulatory Compliance Call Center

RONALD A. RICHARDSON

Missouri City, TX / 713-***-**** / ***************@*******.***

SUMMARY AND PROFILE

INNOVATIVE SITE CHIEF PHARMACIST

Pharmacy Operations Exec. / Regional Pharmacy Coordinator / Pharmacy Dir. / Pharm. Supervisor

Regulatory Compliance

Pharm. Staff Development

Continuous Improvement

Pharmacy Policy

Improved Operational Efficiency

Enhanced Quality

Developed Standard Operating Procedures

Pharmacy Mgr. Promotion

Pharmacist in Charge Promotion

Non-Sterile & Sterile Compounding

Skills:

Pharmaceutical Service Management Multi-State Regulatory Compliance Good Pharmacy Practice Advocacy Pharmacy Staff Development Hazardous Drug Safety Compliance Strategic Pharmaceutical Partnerships Operational Efficiency Optimization Pharmacy Audit Preparation Compounding Process Enhancement Commercial Pharmacy Operations Employee Engagement Strategies QR Code Integration for Efficiency Pharmacy Policy Implementation Standard Operating Procedures Development Medication Dispensing Accuracy Team Collaboration Facilitation Call Center Service Excellence Precision in Pharmaceutical Compounding Continuous Professional Development Pharmacy Board Audit Compliance DEA Regulation Adherence OSHA Compliance in Pharmacy Pharmacy Continuous Flow Systems Drug Storage Quality Assurance Performance Appraisal Management Staff Onboarding

IV certification

USP 795, 797, 800, 825 experience

PROFESSIONAL EXPERIENCE

Covetrus, Houston

Sep 2016 - Present

Pharmacist in Charge (PIC)

Jan 2022 – present

Directed a team of 33 pharmacists, 50 technicians, and 16 ancillary staff to ensure optimal pharmaceutical services through effective management of compounding and dispensing.

Achieved continual regulatory compliance by reviewing pharmacy policies and aligning them with multi- state legal requirements while staying informed on OSHA and DEA regulations.

Collaborated across departments to identify needs, resolve quality issues, and promote Good Pharmacy Practice, resulting in successful audits from PCAB, Pharmacy Board, and NAB

Coordinated onboarding/continuous training programs for pharmacy staff to meet multi-state licensure requirements along with Hazardous Drug Designated Person (HDDP) certification.

Drove operational efficiency by coaching staff on assessments, boosting accuracy and safety.

Propelled company goals forward by forging strategic partnerships with the R&D manager and esteemed Pharmacist-in-Charge professionals across various departments. Commercial/Compounding Pharmacy Manager

Jan 2020 - Dec 2021

Decreased restocking time for the commercial pod by 50% through the initiation of a pre- package commercial continuous flow method, enhancing communication across staff levels.

Achieved a 100% increase in employee engagement by reinforcing operational goals set by the Standardization Pharmacy Committee and conducting regular performance appraisals.

Spearheaded a QR code project team that reduced picking time by 25%, ensuring an efficient user-friendly process for both QR code creators and individual pickers.

Implemented comprehensive Pharmacy Department policies with the Pharmacist in Charge to ensure quality drug storage and manage professional development for 50 staff.

Instituted the Standardization Pharmacy Committee to meticulously develop standard operating procedures

(SOP) aimed at ensuring compliance with USP 795 and 800 regulations.

Initiated pharmacist continuous flow to enhance awareness of departmental challenges, leading to improved accuracy in medication review, processing, and dispensing aligned with orders.

Motivated employees by soliciting their input on problem-solving, fostering collaboration. Staff Pharmacist

Sep 2016 - Nov 2019

Delivered exceptional Call Center service, fostering loyalty that drove direct orders.

Validated compounding processes, ensuring precision and safety in dosage forms. Claudes Independent Pharmacy, Houston, TX

Pharmacy Manager & Owner

May 1997 - Sep 2016

Increased annual revenue from $1M to $3M through the strategic implementation of targeted customer loyalty initiatives that significantly enhanced client retention and satisfaction.

Ensured the achievement of financial objectives by meeting a $3.6M annual sales goal while effectively managing operational costs through strategic financial oversight.

Managed quality operations for a local retail pharmacy with 12 staff, ensuring specialty compounding and personalized patient care in compliance with regulations. Sold pharmacy services to over 70 hospitals and clinics, effectively driving growth through tailored bids meticulously prepared in collaboration with dedicated Sales Representatives.

Improved the radiation safety program from nonexistence to becoming the top-rated program within the company through innovative strategies and rigorous training initiatives.

Monitored operational procedures rigorously to guarantee adherence to Federal and State regulations, ensuring high standards of safety and compliance across all activities.

Implemented integrated workflow methods and professional development training that elevated customer service satisfaction and improved inventory control measures.

Conducted meticulous monthly radiation safety audits, achieving clean state audits and reinforcing our commitment to regulatory excellence in the pharmaceuticals industry.

Launched a strategic Home Health unit to expand services beyond traditional pharmacy.

Enhanced customer relations by launching a Visiting Pharmacist Program to strengthen ties. Previous Experience:

Syncor International Corp

Pharmacy Manager

Assistant Manager

Staff Pharmacist

EDUCATION AND OTHERS

Houston Baptist University

Master of Business Administration (MBA)

Purdue University

Bachelor of Science, Pharmacy

Technologies, Certifications, & Skills

Technologies:

ScriptPro / QS/1 / Kroll / Tableau / Qualityze / Salesforce / Smartsheet /MS Office / Adobe Acrobat / PK Software

/ Teams / Work day / Zoom /. SAP Concur / Alteryx / Lucidchart Certifications:

Registered Pharmacist (R.Ph.), AL, AZ, AR, ID, IA, KS, KY, LA, MD, MI, MS, NE,

NV, OH, OK, OR, TN, & TX

Lean Six Sigma Yellow Belt (LSSYB), Oct 2019

5S Certification, Aug 2019

Hazardous Drug Handling Certification, June 2019

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