Customer Service Business Development
Resume:
Shallah Jenkins
**************@*****.***
Skills
● Well verse in Excel
● Financial Administration
● Experienced in Business Development
● Staff Training
● Customer Service
● Detail- Oriented
● Analytical /Critical Thinker
● Leadership Skills
Experience
Hogan & Lovells, Washington DC - Food service/Administrative Coordinator- Cafe Manager
September 2023 - present)
● Write emails, correspondence memos, letters, faxes and forms.
● Assist in the preparation of regularly scheduled reports.
● Interact with guests looking to book events in conference rooms, ballrooms etc.
● Order office supplies, as well as overseeing maintenance demands for commercial cooking appliances.
Ostria Costa/ MGM National Harbor Hotel,Oxon Hill- Server November 2021 - July 2023
● Greet all guests and assist with setting them.
● Manage guest bookings and reservations.
● Served and expedited food from the kitchen.
● Maintaining a positive attitude and keeping a tidy and organized workspace. McCormick & Smiths, Oxon Hill— Cocktail Server
March 2019 - September 2021
● Exhibit a thorough knowledge of foods, beverages, supervisory duties, service etiquette and guest interactions.
● Ensure Maintenance of proper cleanliness in all areas of the bar as well as the front and back of the house.
● Assist developed and maintained a staff that provided hospitable and professional service. 2
JoJo’s Catering, Atlanta. GA — Assistant Manager
May 2016 - November 2018
● Worked closely with the chef and cooks to determine menu plans for further special occasions.
● Counsel and provided support for staff when needed.
● Ensure accurate scheduling and proper inventory throughout the different departments within the Restaurant.
Sysco, Morrow .GA — Online Customer Service Representative March 2016 February 2017
● Answering questions about the company’s Products or services.
● Processing order Transactions, while Resolving issues and troubleshooting technical Problems.
● Delivering information about the company's o erings.
● Providing proactive customer outreach and handling customer complaints. Education
Certified in food safety management
Associates in Business Administration
Accomplishments
Employee of the month (Supreme eatery) outstanding attendance and leadership skills as well as dedication to the restaurant.
Awarded- Most Recommended for quality customer service
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