Team Lead Customer Service
Resume:
SM
Sonya Mosley
Professional Summary
Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Work History
Celebration Village Retirement Home - Lead Server
Acworth, GA
10/2023 - Current
Piedmont HealthCare - Hostess
Cartersville, GA
10/2020 - 10/2023
Sam Convenience Store - Cashier Team Lead
06/2018 - 02/2021
Managed high volume dining periods with effective time management and strong multitasking abilities.
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Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers
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Oversaw daily operations of service team, delegated tasks, and trained new staff.
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Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers
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● Kept drawer currency sorted, wrapped, and organized Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens, and other needs
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● Maintained adequate cash and change on hand for cashiers ************@*****.***
Acworth, GA 30101
Skills
● Team Leadership
● Responsible and Trustworthy
● Full Service Dining
● Staff Training
● Problem-Solving
● Customer Service
Education
C.I. Gibson secondary high school
Nassau, Bahamas
GED
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