Customer Service A Part

Michael Sheppard

***** ***** **, ***** ***** Shores, MI 48081 586-***-****

*****************@*****.***

Skills Summary

Responsible recent graduate of Macomb Community College and Northwestern Tech with Customer service skills, mechanically inclined, Computer proficient, Light Electrical Experience, Time management skills, Solution-oriented, Tool maintenance

Experience

Bun Production Line

Russo’s Bakery, Inc. 35160 Forton Ct. Clinton Township, MI 48035 Sept. 2024- Current

I work alongside a team of people to make the buns, rolls, and hoagies for the bakery while operating/running a machine to produce the required quota for the bread and buns order as per the boss each shift. I currently work full-time at this job at the commercial bakery.

Installer Apprentice

Family Heating, Cooling, & Electrical, Madison Heights, MI April 2024- August 1, 2024

Assisted with installation of heating and cooling for residential complete systems

Busser

Fishbones Rhythm and Blues Café, St. Clair Shores, MI

Maintained a clean working environment by removing customers plates and utensils from dining area

Assisted with setting up tables for new customers and assisted servers

Cashier

Hobby Lobby, Roseville, MI

Continuously stocked shelves and displays with merchandise and priced items according to company guidelines

Assisted customers with product inquiries, recommendations, and locations

Clerk

Kroger St. Clair Shores, MI 5/2020-8/2021

Served as point of contact for customer inquiries including item location and pricing information

Processed monetary transactions and packaged items for checkout

Balanced POS system at the end of each shift

Unloaded delivery trucks upon arrival to the store safely and efficiently

Education

Northwestern Technological Institute, Southfield, MI

Climate Control Technology Certification, January 2024 3.6 GPA

Macomb Community College, Warren, MI

Associates of Applied Science & General Studies December 2022

National Honor Society Member 2022

Certifications

EPA 608 Universal Certification

EPA 609 Auto Air Certification

R-410a Certification

TracPipe Certification

Contact this candidate