Property Manager Administrative Assistant

Andrea D. Johnson

*** ***** **** **.

Old Hickory, TN 37138

*************@*****.***

(615) 999 - 3935

OBJECTIVE: A business professional seeking to implement improvements in office productivity, operational efficiency, customer service ratings, and team collaboration. With my creative thinking abilities, I am seeking to enhance operations and further my career with my current employer, Elm Hill RV Resort. WORK EXPERIENCE:

I have excellent analytical, organizational, communication, team-building and time-management skills and I have excelled in leading teams that work efficiently and exceed all expectations. I have done all these things while maintaining a calm, collective, coherent and pleasant mindset/outward personality each day with continuous and noticeable respect for others. 2019-Present:Elm Hill RV Resort - Nashville, TN

Senior Administrative Assistant

Senior Travel Coordinator

I am responsible for managing office operations in the absence of the property manager(s) and having trained each, I make sure my junior team members focus and do their best in playing their part to achieve set goals. I perform various administrative tasks, including accounts payables/accounts receivables, banking needs, and effectively assist our “call center” with any questions or concerns they may have about resort protocol.

For the past six seasons, I have effectively worked independently at different times each year, overseeing the work and interactions of my junior team members while the property manager was out due to severe illnesses, and many times it was between 3 to 6 months. I respond to the queries of my junior team members on office procedures/travel processes, on-site activities, office policies, and office organization. I order supplies, keep inventory of and price store items/sales and office supplies, and perform various administrative assignments, including creating resort documents. I have successfully handled customer service needs and resolved issues, which needed attention and I report directly to the Company’s Property Manager(s), General Manager(s), and Company Owner(s).

2018-2022 Anderson Interior Painting, Inc.

Self-Employed

2010-2013 G. K. Hughes Law Office, LLC

Office Manager / Executive Legal Assistant for Firm While managing the law firm, I performed legal research, courtroom attorney assistance, prepared dictation and legal documents, correspondence, maintained clients’ files and other miscellaneous office duties, including accounts payable/accounts receivable. I was also in charge of hiring private Investigators and court reporters for various reasons on certain cases. 1998-2002 Outdoor Resorts of America, Inc., Nashville, TN 615-***-**** Executive Administrative Assistant for Randall Henderson, President and Ron Petty, Vice-President

I prepared spreadsheets, dictation and correspondence, travel arrangements and performed other miscellaneous office duties and assisted the ORA Marketing Director with advertising.

1995-1998 Neurosurgical Group of Nashville, TN 615-***-**** Medical Secretary/Transcriptionist for Harold Smith, M., Carl Hampf, M.D., Stuart Crutchfield, M.D., and David Blatt, M.D.

I performed and prepared dictation, word processing, spreadsheets, medical research reports and other miscellaneous office duties. I also maintained patients’ files, performed medical billing/coding and scheduled patient surgeries. 1991-1994 Shuttleworth, Smith, McNabb & Williams, Memphis, TN 901-***-**** Senior Legal Secretary for William Domico, Esq. and Archie Sanders, Esq. I performed and prepared dictation, word processing, legal research reports and other various legal documentation as well as other administrative duties for this leading Memphis law firm, including travel arrangements for attorneys. I planned and organized work to meet tight daily deadlines in a fast-paced environment. I gained proficiency in modern legal office automation tools and legal terminology. 1990-1991 Forest Hills Cemetery, Bartlett, TN 901-***-**** Executive Administrative Assistant for Robert Murray, Owner, Buddy Lanier, CEO, and Jimmy King, Manager

Dealing extensively with the public, I effectively performed numerous office administrative tasks such as spreadsheet preparation and analysis, record keeping, plot sales/annual sales acquisitions, travel arrangements, etc. while working with new construction developmental properties in various states. I effectively and proficiently created property developmental reports and performed other miscellaneous duties, including helping land developers with visionary development. When working with funeral directors, I assisted in preparing the lobby and arranging meal set-up in the break area, assisted with arrangement of flowers in the chapel and co-hosted during visitations. I also wrap-packaged urns and mailed family’s loved ones to them. 1988-1990 Neurosurgical & Neurological Clinic of Memphis, TN 901-***-**** Senior Medical Secretary for Thomas Weems, M.D.

I managed administrative work in one of the leading neurosurgical clinics in Memphis. I prepared and maintained patients’ charts and insurance/disability forms, scheduled patient surgeries, performed dictation, medical billing/coding, prepared patient history and physical information, etc. I worked directly for Thomas Weems, M.D. and his nurse practitioner, JoAnne, but also worked effectively with the patients and all other physicians, nurses, and co-workers. 1984-1988 University of Tennessee, Memphis, TN - Senior Medical Secretary for: Donald Watson, M.D. (Heart & Thoracic, Vascular Surgery) Saade Mahfood, M.D. (Heart & Thoracis, Vascular Surgery) William Hickerson, M.D. (Plastic & Reconstructive Surgery) George Burrus, MD. (Plastic & Reconstructive Surgery) While managing both offices simultaneously, I performed and prepared all dictation, word processing, spreadsheets, travel arrangements and various research reports for the above physicians as well as seven residents during these years. I created slideshows and presentations for physicians’ for weekly Grand Rounds at the University and assisted the presenters during their lectures in the auditorium. I gained a strong understanding of medical terminology as well as proficiency in modern medical office automation tools. During this time, I also assisted occupational therapists, in helping our burn patients, accident victims, etc. during their recovery process in order to help them to be able to return to a working and normal living environment.

EDUCATION:

2013 Tennessee Real Estate Educational Systems, Inc. Nashville, TN Real Estate Diploma

New Affiliates Diploma

1995-1997 Professional Career Development Institute for Interior Design/Decorating Associates Degree

1987-1991 State Technical Institute, Memphis, TN

Court Reporting/Paralegal

Memphis State University, Memphis, TN

Undergraduate - I completed 60+ hours with emphasis in business courses while working full-time to pay for college.

1984 Bartlett High School

High School Diploma

ADDITIONAL INFORMATION:

I am a member of and attend Joy Church International in Mount Juliet, Tennessee and work in the Joy Store Book Store and work in the Cooking With Joy Group preparing weekly meals for families in need. I perform volunteer work with The Family Readiness Group at The Tennessee Air National Guard at Berry Field in Nashville, Tennessee, preparing deployment and arrival packages for the troops. I also assist families with managing their personal at-home duties including understanding bill-pay, medical Documentation and legal documentation while their family member serves without added concern in those areas.

I worked as a homeschool teacher under the direction of Heritage Home School Academy (Headquarters - Overland Park, KS) from 2014 until 2020, while working at Elm Hill RV Resort.

I worked as a substitute teacher and front desk clerk at Family Christian Academy (Old Hickory, TN) under the direction of Belinda Vatany from 2016 until 2020, while working at Elm Hill RV Resort.

I worked as Assistant Librarian for Ms. Gaye Baird at Mount Juliet Christian Academy from 2009 until 2013.

I worked in the school office at Mount Juliet Christian Academy performing various office duties including answering phones, receiving tuition payments, and prepared weekend meal backpacks for children in need. I orchestrated military care package collections and personally mailed each overseas to various destinations, etc. I also served on the PTO board for seven years, raising money for many school events and was leader of the decorating committee for all school events from 2006 until 2011.

I enjoy learning, teaching/tutoring, volunteer work, reading, editing, research, writing poetry and short stories, painting, traveling, boating, hiking/walking, volunteer work, shopping, helping others, and spending time with family/friends.

Contact this candidate