Property Claims Examiner

Christopher Short Cell: 469-***-**** Email: *********@*****.*** NPC# 1266353

Professional Experience:

Wardlaw Claims Service, LLC Nov 2018 – Present

Multiple Clients & Claim Types: Liberty Mutual, Hippo Insurance, KIN Insurance, Americas

Insurance Company, American Family, State Farm, Allstate

•Managed daily and hurricane claims, including commercial, renters, and residential claims.

•Worked on hurricane claims from Hurricane Irma 2017 to Hurricane Beryl 2024, including tropical disturbances, Hailstorms, Tornados, Fires and Theft

•Handled property claims from estimate review, coverage verification, and claims adjustment in Xactimate.

•Collaborated with Field Adjusters and policyholders to ensure complete and accurate claim resolutions.

•Ensured timely communication between parties, including Insured, Contractors, Field Adjusters, Public Adjusters and Attorneys while maintaining service excellence.

WNC Insurance Services / Precise Adjustments Sept 2019 – Aug 2020 Inside Property / Commercial Claims Examiner – Dallas, TX

•Managed claims for Kentucky National Insurance Third-Party Administrator (TPA). Managed KNI workload independently with minimal supervision as many as 60 claims at any given time.

•Worked with independent adjusters to investigate claims, verify coverage, and maintain communication with insured.

•Ensured all claims were thoroughly processed, with timely inspections and report submissions.

•Provided customer service excellence throughout the claim lifecycle, from inception to closure.

•Discussed final findings with Insured. Paid and closed claim

Worley & Co. Jan 2018 – Oct 2018

Property Claims Examiner – Carrollton, TX

•Assigned to work Property and Commercial Claims

•Reviewed estimates from field adjusters and discussed losses with policyholders and contractors.

•Processed over 100 claims from inspection through completion, ensuring accuracy and compliance with company policies.

Global Risk Solutions Sept 2017 – Dec 2017

Property Claims Examiner – Sarasota, FL (Hurricane Irma)

•Managed over 250 property claims, ensuring timely and accurate processing from inspection to settlement. Worked Property and Commercial claims.

•Worked with policyholders, contractors, public adjusters, and attorneys to facilitate efficient claims resolution.

•Issued payment as well as reviewed all supplemental estimates for consideration of additional funds.

Pilot Catastrophe Aug 2017 – Sept 2017

Auto Field Adjuster – Baytown, TX (Hurricane Harvey)

•Inspected vehicles for flood damage, determining total loss and ensuring accurate settlements.

•Evaluated vehicle options and worked to maximize value for policyholders.

•Managed daily goal of 10 vehicles per day. Handled and closed over 300 claims in less than a month.

Various Field Property & Inside Adjuster Roles 2016 – 2017

•Worked as a Field Property Adjuster in various locations (San Antonio TX, Minneapolis MN, Duluth GA, Irving TX) and as an Inside Adjuster, handling claims from inspection to settlement.

•Primarily focused on property and auto claims, ensuring accurate documentation, payments, and communication between all parties.

Licenses & Certifications

•Licenses: AL, FL, LA, NC, NM, NY, TX, WA

•Certifications:

State Farm Auto Certification o State Farm AIAC Broadcast o State Farm Policy (Wind/Hail) o State Farm FIAC Broadcast o Xactimate 28 Training o USAA Certified (11/29/2017) o California Earthquake Certification Tower Hill Field Certification

•Education

University of North Texas, Denton, TX

Bachelor of Arts & Sciences, Concentration in Business

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