Talent Acquisition Partner

Anyi (Annie) Chao

626-***-****, **********@*****.***, San Diego, LinkedIn

With 15 years of experience, I have honed my skills in talent acquisition, HR management, and strategic HR initiatives. With a master's degree in HRM and a background in psychology, I possess a deep understanding of human behavior and organizational dynamics. Throughout my career, I have demonstrated a track record of exceeding recruitment targets, driving process improvements, and fostering positive work environments. My sales and consulting experience further strengthens my relationship management and strategic planning skills. WORK HISTORY

Senior Talent Acquisition Partner, Axos Bank San Diego, CA Jun 2022 to Oct 2024

● Serve as an advisor to hiring managers, helping to evaluate candidates both pre- and post-interview.

● Manage the high volume recruitment process from the initial position opening through hire, including sourcing, resume review, interviewing, testing, reference checks, negotiation, extending offers, etc.

● Utilize all available networks to efficiently focus on developing a pipeline of desirable talent and to ensure open positions are filled as efficiently as possible.

● Work closely with the HR team and managers to ensure all hiring procedures follow internal policies, procedures, and external laws and government regulations.

● Automate and streamline the recruitment processes to increase efficiency and focus on attracting more high-quality candidates, including projects of career page upgrades, new HR system implementation and testing, interview efficiency improvement, internal transfer procedure improvement, recruiting procedure improvement, etc.

● Major Achievements: fulfilled 70+ positions in 2023; fulfill 50+ positions in first half year of 2024 HR Generalist (Temp), PingCAP Remote Jan 2022 to Jun 2022

● Support HRBP in dealing with team and business activities, projects of improvement, and HR operations.

● Provided HR guidance, analyzed metrics, resolved employee relations issues, and worked with managers to improve work relationships and productivity.

● Worked with IT and SSC teams to streamline the onboarding process for international business groups.

● Sourced, engaged, and activated passive candidates through LinkedIn, Indeed, etc., and recruited top talent in sales, sales engineers, marketing, and HR roles for North America and EMEA areas. Inside Sales, StemCyte Los Angeles, CA Dec 2018 to Sep 2021

● Conducted open house events, held newborn stem cell lessons for clients as an instructor monthly, and helped outside sales close out cases and turn them into sales.

● Made and compiled all the Chinese marketing material, including website, social media, brochures, booklets, flyers, and translation of enrollment and consent forms to support the sales daily needs and achieve sales goals.

● Answered the customer service line, provided service to clients' requests, and presented newborn stem cell knowledge to clients; reached the personal sales goal monthly.

● Assisted outside sales representative with new orders; daily coordinated with the lab to resolve issues related to cord blood, cord tissue, gene testing, and maternal samples.

● Major Achievements: Top one sales in the Specialty Market Dept; top one sales in the inside sales team. HR Coordinator (Temp), America Chung Nam LLC Los Angeles, CA Sep 2018 to Dec 2018

● Supported the HR manager in annual events and activities, projects of improvement, and HR operations.

● Conducted weekly onboarding orientation and managed employment documentation.

● Searched for and recruited qualified candidates to fill company openings utilizing resume databases, social networking, job postings, and other mediums; ensured to fill the positions promptly. Recruiting Manager, First Talents Consulting Taiwan May 2015 to Apr 2018

● Led two team members/sourcers to provide recruitment services and talent solutions for the financial industry, positions including junior positions to SVP positions.

● Negotiated package and salary and finalized arrangements for HR windows and candidates.

● Researched and analyzed the labor/talent market of the financial industry.

● Major Achievements:

Achieved 3.8 million NTD in sales in FY2017, which is 127% of the goal achieved (Goal: 3 million NTD)

Reached 3 million NTD in sales in FY2016, which is 133% achieving the goal (Goal: 2 million NTD) Recruiting Consultant, People Search Taiwan (PST) Taiwan Sep 2014 to May 2015

● Increased candidate pool and database by cold calling and sourcing.

● Implemented talent acquisition by screening, interviewing, and background checks to match the candidates.

● Negotiated package and salary and finalized arrangements between HR window and candidates.

● Achievements: As a freshman in PST, achieved 1.5 million in sales for six months (Ranking: 15th/70 persons) NISSAN Motor Taiwan Taiwan

Internal Consulting & Training Specialist May 2011 to Jun 2014

● Boosted Value-up facilitator program, trained and consulted senior talents and line managers to support the department head in completing the improvement projects.

Conducted and lectured Value-up Facilitator training program semi-yearly to enable high potential talents with project-management skills and problem-solving skills; trained 30+ trainees to complete two improvement projects for their dept and got the NISSAN qualification of certified Facilitator.

Guided 30+ trainees in completing 80+ improvement projects for three years, including finance, business strategy & planning, marketing & sales, vehicle development, and aftersales & customer service, and supported department heads in creating action plans for the improvement projects.

● Created curriculum and lectured “Practical Statistics of Excel” to enhance employee data analysis abilities.

● Planned and provided tactical support to all departments to build up the knowledge management system.

Support marketing and sales, vehicle development, aftersales & customer service, and other technical departments in building a KM system to preserve critical know-how and key workflows of the vehicle lifecycle, thereby avoiding losing important knowledge when key talent leaves the organization and strengthening the organization’s power.

HR Specialist Sep 2008 to Apr 2011

● Conducted the annual performance review for non-managerial employees and line managers and proceeded with the merit increase, annual bonus, and promotions.

● Provided HR strategy support to the business and technical departments.

Organized and executed the Excellent Marketing Team Program (EMTP) to accelerate the marketing ability of marketing-related departments to support mid-term and long-term sales targets.

Planned and established the Dual Career Path System to expand the promotion path and enable non-managerial talents. Strengthened and improved the internal promotion system.

Analyzed training needs and developed a training curriculum/program focusing on enabling high-potential talents to develop the skills they need for the future.

● Responsible for employee relationships and provided tactical action. Implemented employee satisfaction surveys and analyzed and developed action plans to improve dissatisfaction.

● Planned and monitored headcount and budget planning to ensure workforce, recruitment, and management strategies aligned with core business objectives.

● Conducted full-cycle recruitment to fulfill new position openings in a timely manner.

● Managed internal transfers, job rotation, Japanese expatriates' tenure, VISA, and local income tax. Research Assistant, National Central University Taiwan Sep 2006 to Jul 2008

● Built the database of competency by collecting and editing key behaviors of competency dictionaries.

● Identified and built the Core, Management, RD, and Sales Competencies for an electronic capacitor manufacturing company and IC Design House.

● Searched and built the Human Resource Efficiency Index guidance for the Industry Professional Talent Development of the Ministry of Economic Affairs.

EDUCATION

Master of Human Resources Management - National Central University Taiwan Bachelor of Science, Psychology - Kaohsiung Medical University Taiwan SKILLS

Recruiting Strategy sourcing Negotiation HR management Staffing Performance Management Training Employee Relationship Problem-Solving Business Improvement Microsoft Office Package (Excel, Word, PowerPoint, Outlook) ATS (Workday, iCIMS) HRIS DocuSign Salesforce NetSuite Adobe Illustrator Adobe InDesign

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