Data Analyst Customer Service

HinYat, Tsang

Cerritos, CA / ************@*****.*** / 562-***-**** /https://www.linkedin.com/in/peter-tsang-1170521ab/ ACTUARIAL EXAMS

● Exam FM — Passed in Apr 2024

● Exam P — Passed in Jul 2024

● Exam SRM — Sitting in May 2025

EDUCATION

University of California, Los Angeles Los Angeles, CA Bachelors Science in Financial Actuarial Mathematics Jun 2024

● GPA: 3.3/4.0

● Relevant Coursework: Probability and Statistics, Econometric, Finance Mathematics, Actuarial Mathematics (Pricing and Reserving), Stochastic Process, Game Theory, Mathematical Analysis, Linear Algebra, Programming in R and Python WORK EXPERIENCE

Kcal Insurance Agency Hacienda Heights, CA

Customer Service Representative Jun 2024 - Aug 2024

● Analyzed and compared various individual and family health plans (HMO, PPO, Silver, Gold, Platinum) to help clients select the most suitable plans, enhancing decision-making.

● Utilized proprietary software for accurate data entry and maintenance of customer information, ensuring 100% data integrity and confidentiality.

● Addressed and resolved approximately 20 client inquiries daily, ensuring professional and timely responses, and coordinated with insurance carriers for 95% timely case follow-ups. The Collatz Capital Foundation Remote

International Economic Analyst Feb 2024 - Jun 2024

● Conducted in-depth research on China's economic and financial data, focusing on finance and economics, to address specific questions in company-provided documents.

● Analyzed and manipulated online financial data using Excel and Python to create accurate portrayals of economic hardships in China.

● Developed actionable insights from data analysis, contributing to initiatives promoting financial education and stability. PROJECT

Anime Score Prediction Model Los Angeles, CA

https://github.com/CakesGalore1/AnimeScorePredictor Dec 2022

● Developed a machine learning model to predict anime ratings using regression and classification algorithms.

● Processed and analyzed datasets with Python (Pandas, NumPy, Scikit-learn), optimizing model performance with feature engineering and evaluation metrics.

● Visualized trends in anime ratings using Matplotlib & Seaborn, improving insights through data exploration.

● Managed version control with GitHub, ensuring clean documentation and reproducibility. Insurance Charges Estimation Project Cerritos, CA

https://github.com/peter010900/Insurance-Charges-Estimation-Project Oct 2024

● Built aregression modelto estimate insurance chargesbased on demographic and health-related factors.

● Performeddata cleaning, feature engineering, andexploratory data analysis (EDA)using Python (Pandas,NumPy, Seaborn).

● Trained and optimizedLinear Regression, DecisionTree, and Random Forest models, evaluating performancewith RMSE and R scores.

● Createdvisualizationsto identify correlations and trends in medical costs, improving model interpretability. SKILLS

● Computer Softwares: Powerpoint, Microsoft Word, Outlook,Excel (vlookup, pivot tables), SQL (basic), SAS (basic)

● Data Analysis Programming: R, Python

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