Quality Assurance Health Care

Tina Canupp

**********@*****.*** **** Watkins Rd. Freeland, WA 916-***-****

Results-driven healthcare operations and consulting professional with extensive experience leading quality improvement initiatives, managing multi-disciplinary teams, and executing strategic projects in high-pressure environments. Proven expertise in enhancing patient care, optimizing operational workflows, and ensuring regulatory compliance in both civilian healthcare and military settings. Adept at translating complex challenges into actionable solutions, leveraging data-driven insights to support organizational goals and drive sustainable performance improvements.

Education/Certifications

University of Phoenix

Master’s in Health Care Administration and Health Management- In Progress TBC 07/2025

Bachelor’s in Health Care Administration and Health Management

United States Army

January 13, 1998 Associate's Degree in Nursing

RCFE Administration Certification

Lean Six Sigma- Yellow Belt

AHIMA Certified

PMP Certified

American Red Cross Instructor

Core Competencies

Healthcare Strategy & Consulting

Quality Assurance & Process Improvement

Regulatory Compliance (OSHA, JACHO, FQHC, PCMH)

Project & Operations Management

Data Analytics & Dashboard Development

Stakeholder & Cross-functional Team Leadership

Policy Development & Risk Management

Training & Workforce Development

Experience

TC Consulting Freeland, WA 98249

CEO September 2022 – Present

Community Engagement & Outreach: Initiated and fostered Outreach and Community Social Determinants of Health (SDOH) partnerships, expanding the organization’s community impact and support network

Team & Project Management: Headed the Whidbey Health Contract from inception through implementation to oversee implementation of their SDOH program into 4 primary care clinics.

Communication & Documentation Leadership: Authored, edited, and coordinated the dissemination of critical process guidelines, course descriptions, promotional materials, toolkits, training materials, and newsletters to ensure clarity and consistency across the program.

Strategic Operations & Risk Management: Directed operations and led comprehensive strategic planning and risk management analysis for a the primary care where implementation took place, ensuring alignment with organizational goals and regulatory requirements.

Quality Assurance & Improvement: Directed comprehensive quality assurance and improvement initiatives in the primary care, meeting OSHA and JACHO accreditation standards.

Policy Development & Compliance: Reviewed, updated, and implemented critical policies and procedures to drive operational excellence and regulatory compliance.

Public Consulting Group Sacramento, CA 95816, 916-***-****

Senior Health Consultant September 2017 – September2022

Contract Leadership & Compliance: Directed a statewide assessment initiative for California Statewide Assessments of Residential Care Facilities, ensuring compliance with the CMS HCBS Final Rule. Led a diverse team to align with federal regulations through the development of customized, streamlined software solutions.

Team & Project Management: Spearheaded the Centene/Health Net Encounter Data Quality Contract from inception through implementation, managing a dynamic team of 24 professionals and overseeing projects valued at over $6 million.

Strategic Partnership & Financial Alignment: Orchestrated the implementation and advisory support for the Coordinated Care Initiative (CCI), Cal MediConnect, and the Medicare-Medicaid Financial Alignment Demonstration Project. Collaborated with key stakeholders—including CHCF, Kaiser Permanente, and the California Endowment—to secure and manage multi-partner funding totaling $6 million.

Health Care Transformation & IT Readiness: Played an integral role in the implementation of California’s Payment Reform Pilot, conducting comprehensive readiness assessments of managed care providers’ IT systems. Designed and delivered targeted training programs to enhance data accuracy and support managed care providers in delivering improved, state-aligned care.

Stakeholder Engagement & Business Development: Developed and maintained strong relationships with state and federal agencies, health plans, and managed care providers. Successfully managed a $4-million book of business, driving new client relationships and expanding business opportunities.

Community & Regulatory Leadership: Actively contribute to the California Social Determinants of Health Board, leading initiatives aimed at elevating community health outcomes. Serve as a key liaison with state and federal regulators to ensure ongoing compliance and operational excellence within managed care facilities.

California Primary Care Association 1231 I St. Sacramento, CA 95821, 916-***-**** - Associate Director of Health Center Transformation

July, 2015- September 25th, 2017

Secured Significant Funding: Proposed and secured over $3 million in funding from major partners (BCBS, BSF, CHCF, and the Kaiser Foundation) to launch California’s Alternative Payment Method Pilot, driving improvements aligned with the Triple Aim.

Strategic Relationship Building: Cultivated and maintained robust partnerships with health plans, government agencies, community partners, and key stakeholders to support statewide health initiatives.

Curriculum & Workforce Development: Collaborated with the Center for Care Innovations and the California Association of Public Hospitals to design and implement a state and federally approved curriculum for Population Health Management and Managed Care. Built and led a dedicated workforce and consultant team to support the pilot’s success. Specifically in Population Health Management.

Innovative Program Design: Developed a comprehensive readiness assessment tool to identify the needs of participating Health Centers. Convened strategic workgroups to create tailored curricula and technical handouts that facilitated Health Centers’ transitions under the pilot.

Communication & Documentation Leadership: Authored, edited, and coordinated the dissemination of critical process guidelines, course descriptions, promotional materials, toolkits, training materials, and newsletters to ensure clarity and consistency across the program.

Project Management & Operational Excellence: Established detailed project timelines and deliverables, managed multi-disciplinary teams (consultants and staff), and ensured all objectives were met in accordance with state and federal requirements. Worked with Community Health Centers on Revenue Cycle Management.

Stakeholder Engagement & Coordination: Organized and led networks, workgroups, task forces, and stakeholder meetings—handling scheduling, facilitation, and presentation preparation—to drive collaboration and program success.

Initiative Leadership: Spearheaded multiple focus groups over a five-year period and led the Statewide Social Determinants of Health Initiative, contributing to substantial contracts totaling $7 million from state and federal agencies.

Elica Health Center Howe Ave Sacramento, CA 95821, 916-***-****

Director of Quality Assurance and Safety January 5, 2014- July 2015

Strategic Operations & Risk Management: Directed operations and led comprehensive strategic planning and risk management analysis for a busy health center, ensuring alignment with organizational goals and regulatory requirements.

Quality Assurance & Data-Driven Improvement: Designed and implemented a robust quality assurance program, including the creation of quality improvement data reports (UDS, HEDIS), development of training materials, and optimization of workflow processes. These initiatives resulted in marked improvements in key performance measures directly linked to enhanced patient health outcomes.

PCMH Certification & FQHC Compliance: Successfully led a project to achieve Patient-Centered Medical Home (PCMH) certification. Maintained FQHC status by rigorously upholding audit standards and requirements, including passing a critical three-year audit, HEDIS

Technology Integration & Data Transparency: Implemented enterprise-wide policy and procedures software (NavEx) across all three sites, and developed a dynamic dashboard that provided real-time data correlations to providers and care staff, thereby enhancing decision-making and care delivery.

Comprehensive Quality Oversight: Managed monthly clinical, operational, and financial quality assurance and improvement initiatives. Oversaw documentation and quality improvement processes within NexGen, ensuring sustained high standards of care.

Regulatory Compliance & Training: Directed risk management activities and coordinated essential training programs to maintain full compliance with state and federal regulations, successfully passing both CHDP and HOW audits at designated locations.

Community Engagement & Outreach: Initiated and fostered Outreach and Community Social Determinants of Health (SDOH) partnerships, expanding the organization’s community impact and support network.

United States Army

Combat Field Medic 01/1996 – 07/2014

U.S. Army – Medical Operations Manager

Leadership & Team Management: Supervised and managed soldiers assigned to the Emergency Room, ensuring efficient team performance and high-quality patient care in high-pressure environments.

Clinic Operations: Established and managed an Urgent Care clinic, optimizing clinical operations to improve patient access and care delivery.

Quality Assurance & Improvement: Directed comprehensive quality assurance and improvement initiatives in the ER, consistently meeting OSHA and JACHO accreditation standards.

Policy Development & Compliance: Reviewed, updated, and implemented critical policies and procedures to drive operational excellence and regulatory compliance.

Root Cause Analysis Leadership: Led all Root Cause Analysis (RCA) investigations required by JACHO, managing processes from initial review through Medical Director approval to ensure continuous improvement in patient safety and care standards.

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