Social Media Customer Service

JENNYLYN MACABALI MASANGCAY

*********************@*****.*** 096******** / 039******** Pampanga, Philippines PROFESSIONAL SUMMARY

A detail-oriented and highly motivated professional with experience in sales, bookkeeping, customer service, and administrative roles. Proven ability to manage financial transactions, provide excellent customer support, and coordinate business operations efficiently. Strong background in event organizing, party hosting, and psychological wellness advocacy. Adept at handling multiple tasks while ensuring high-quality service delivery. Seeking a position where I can utilize my skills and experience to contribute to company success.

SKILLS AND ABILITIES

• Sales and customer service

• Bookkeeping and collections

• Financial transaction processing

• Event organizing and hosting

• Administrative support

• First aid training

• Psychological wellness counseling

• Employee motivation techniques

• Customer relationship management

WORK EXPERIENCE

Wheeltek Motor Sales Corporation Philippines 2024 – Present Position: Management Trainee (Yamaha Apalit Branch)

• Assisted in overseeing branch operations, sales, and collections.

• Trained in financial management and customer service procedures.

• Monitored and analyzed sales reports to improve performance.

• Coordinated with different departments to ensure smooth workflow.

• Provided support in decision-making and strategy development. Wheeltek Motor Sales Corporation Philippines 2021 – 2024 Position: Full Charge Bookkeeper (Yamaha & Wheeltek Apalit Branch)

• Maintained financial records and managed bookkeeping tasks.

• Processed invoices, payments, and collections efficiently.

• Prepared reports for sales and collection analysis.

• Ensured accuracy in financial transactions and documentation.

• Assisted in auditing and compliance with financial policies. Honda Motorista Apalit Philippines 2020

Position: Cashier/Teller

• Processed customer payments, refunds, and financial transactions.

• Managed cash registers and reconciled daily sales.

• Assisted customers with inquiries and payment concerns.

• Ensured accuracy in financial record-keeping and deposits.

• Maintained organized reports for collection and sales. Sparky’s Land Amusement Toys LLC UAE 2017 – 2018 Position: Party Organizer & Host / Customer Service / Balloon Designer / Operator

• Organized and hosted parties and events for children and families.

• Provided excellent customer service in an amusement park setting.

• Designed and arranged balloon decorations for events.

• Operated amusement rides and ensured safety procedures were followed.

• Managed bookings and assisted customers with event planning. Wheeltek Motor Sales Corporation Philippines 2014 – 2016 Position: Senior Sales Representative / Processor

• Processed customer applications and assisted with motorcycle sales.

• Provided product recommendations and sales assistance.

• Maintained customer records and processed necessary paperwork.

• Coordinated with the finance department for loan approvals.

• Ensured customer satisfaction through after-sales support. Bulacan State University Philippines

Position: Student Volunteer – Psychological Wellness

• Promoted psychological wellness and mental health awareness.

• Assisted in organizing counseling programs and mental health activities.

• Provided guidance and support to students in need.

• Conducted awareness campaigns on psychological education.

• Helped facilitate workshops and training sessions. TRAININGS AND CERTIFICATIONS

• DARLSCO First Aid Training, Sparky’s Land Amusement Toys LLC, UAE

• Trauma Counseling, Bulacan State University, Philippines

• Suicide Risk and Assessment, Bulacan State University

• Best Practices in Leading and Motivating Employees, Bulacan State University

• On-the-Job Training: Assistant Nurse (Clinical Setting) – Sangadaan Home Care/Rehabilitation Center

• On-the-Job Training: Assistant Guidance Counselor (Educational Setting) – Blueridge School of Apalit Inc.

• On-the-Job Training: Customer Service (Industrial Setting) – Land Bank of the Philippines EDUCATION

Bulacan State University Philippines 2009 – 2014 Bachelor of Science in Psychology

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