Entry Level Customer Service

Letisha Gordon 312-***-**** mobile

**** ***** **** *******, ** 46312

***************@*****.***

Professional Profile

To obtain an entry level position that would allow me to utilize my customer service, organizational, and leadership skills.

● Punctual, hardworking and flexible

● Ability to coordinate various office medical

services

● Diplomatic and well organized

● Make good judgments and decisions

● Outgoing team-player and able to work

independently

● Excellent interpersonal and problem

solving skills

● Work well under pressure, and use time

efficiently

● Fast learner with good computer skills

● Maintained medical office operations

and procedures as an office manager

● Detailed oriented

● Supervised staff to increase

productivity

● Effectively managed workloads

● Strong communication and listening

skills

● Work well under pressure, and use

time efficiently

● Ability to photocopy, fax, file and

scan documents

● Internet research

Professional Accomplishments

Merchandiser

● Completed all assigned merchandising functions accurately

● Sorted and distributed merchandise to various locations

● Attached security devices to merchandise, floor models, and shelving units

● Placed merchandise on shelves, pegs, and in labeled totes

● Stocked and repositioned new merchandise and segregated discontinued items

● Pulled price labels from perforated sheets, shelf channels, and peg hooks

● Organized and distributed planograms

● Ensured that work area was clean at all times

Receptionist

● Welcomed and greeted all patients and visitors, in person or over the phone

● Answered the telephone while maintaining a polite, consistent phone manner using proper telephone etiquette

● Responsible for keeping the reception area clean and organize

● Registered new patients and updated existing patients

● Collected patient detailed information including personal and financial Analyzed the stocked inventory to ensure cost effectiveness

● Monitored and tracked all inventory items

Medical Administration Assistant/Billing

● Checked in patients at the front desk

● Answered the phone

● Scheduled patients for the proper appointments

● Compiled medical records and charts

● Operated computer software and office equipment

● Transferred lab reports to the appropriate clinicians

● Maintained supplies and appearance for the office Work History

Merchandiser

Receptionist

Inventory Specialist

Medical Administration

and Billing

Foot Print Retail

Chicago, Illinois

Princeton Medical

Chicago, Illinois

Management Health Solutions

Tampa, Florida

Access Community Health Network

Blue Island, Illinois

12/12—Current

11/10-12/12

08/08-10/13

11/09-01/11

Education

Diploma in Medical

Administration

Assistant

Diploma

Everest College

Chicago, IL

Fields Labs School

Macomb, Illinois

Completion year: 2009

Completion year: 2004

References available upon request

Contact this candidate