Customer Service Data Entry

Deltona, FL ***** 386-***-**** *************@******.***

LIZA VAZQUEZ

Goal oriented office professional with comprehensive background in administrative support, education, sales, customer service and management. Armed with strong communication skills in English and Spanish, successfully developed customer trust and loyalty for 10 years preparing tax returns from home during the season. Proven ability to enhance operational efficiency and ensure smooth workflow during pick seasons. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and data entry.

Experienced with student information systems, registration processes, and compliance requirements. Utilizes data management and organizational skills to ensure accurate and efficient record-keeping.

PROFESSIONAL

SUMMARY

SKILLS ● Bilingual Spanish-English ● Communication skills

● Phone etiquette ● Organizational skills

● Dedicated team player ● Strong problem-solving

● Microsoft Suite ● Records and inventory management

● Customer service ● Professional and mature

● Attention to details ● Multitask and time management expertise OFFICE SPECIALIST/SCHOOL REGISTRAR/SCHOOL CASHIER 10/2020 to Current Deltona Middle School/Volusia County School Board, 250 Enterprise Rd Deltona, FL 32725 WORK HISTORY

Managing multi-line phone system, professionally handling incoming calls while simultaneously attending to in person visitors at the reception desk.

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Greeting incoming visitors and new student's family professionally and provided friendly, knowledgeable assistance.

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Demonstrating adaptability by quickly learning new protocols, software program updates and office tools as required, continuously improving skill set.

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Reducing errors in data entry tasks by running reports and meticulously reviewing documents.

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Providing exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.

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Elevating customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.

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Collaborating with educational institution to provide language interpretation services during parent-teacher conferences and other school events.

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Safeguarding confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions and student's records management.

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TAX PREPARER 02/2010 to 10/2020

Self Employed Services, Deltona, FL

ADMINISTRATIVE OFFICE MANAGER 05/2014 to 09/2016

Loyalty Transport Services, Deltona, FL

Conducted students files inventory to ensure accuracy and completeness, contributing to keep students and school in compliance with district and state's statues.

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Assisting parents with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.

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Facilitated smooth transitions for incoming students by requesting records to previous schools, coordinating their placement with the school counselors and Exceptional Student Educational department, when applicable, advising appointments and necessary services prior to starting date.

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● Coding transportation services and distributing bus information for over 1,000 students. Coordinating assistance and special transportation services with Homeless Liaison and Transportation Department for families in transition.

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Providing exceptional customer service to schools, parents and students, addressing inquiries, records requests and resolving issues in a timely manner.

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Assisting with special events such as fundraisers or school functions, managing cash transactions and ensuring proper procedures were followed.

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Ensuring compliance with district policies and regulations regarding cash handling, and deposits procedures.

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Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

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● Analyzed financial records to verify accuracy of tax returns. Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.

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● Increased client satisfaction by providing accurate and timely tax preparation services.

● Completed and filed returns with tax departments at local, state, and federal levels. Maintained complete records of client tax returns and supporting documentation in secured areas.

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Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.

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● Maintained compliance by adhering to current tax laws and regulations. Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.

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Assisted in resolving complex tax issues, strengthening client relationships and building trust.

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Managed a small trucking company office executing administrative, logistic, and dispatch duties.

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Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.

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Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.

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Coordinated emergency response efforts during incidents or accidents involving company assets for swift resolution.

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Ensured accurate documentation was maintained at all times by regularly auditing records related to shipments.

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● Streamlined communication between drivers, and customers to ensure timely deliveries. TEACHER'S ASSISTANT 09/2009 to 05/2010

Litter Lambs / Good Shepherd Academy, Deltona, FL

Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.

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Provided excellent customer service by responding promptly, addressing inquiries, resolving issues, and maintaining strong relationships with clients.

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Maintained positive business relationship with and between driver, brokers, and customers to ensure seamless coordination throughout the shipping process.

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● Supervised children during in-classroom activities and on playground. Interacted with children one-on-one and in small groups to enhance and support learning activities.

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● Prepared the classroom for lessons, snacks and nap time.

● Prepared for lessons by gathering educational materials and setting up equipment.

● Maintained classrooms by disinfecting and sterilizing surfaces and toys.

● Assisted teacher by developing lesson plans to meet educational goals for each child.

● Promoted a friendly, inclusive and safe atmosphere for all students. Universidad De Puerto Rico, San Juan, PR

Bachelor of Arts, Physical Education, 05/2006

EDUCATION

REFERENCES Available upon request.

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