Customer Service Team Member
Resume:
Ky’erin McKithen
*******@*****.***
EDUCATION
Johnson C Smith University, Charlotte
Bachelor of Arts in Dance
August 2024 - Current
Anticipated Graduation Date, 2028
SKILLS
EXPERIENCE
Sparkle’s Gwinnett Family Fun Center, Lawerenceville, GA- Team Member September 2022 - March 2023
● Communicated effectively with customers, supervisors, and team members.
● Collaborated with other employees to get people through the door and for the lines to be shorter.
● Gathered order materials and packaged items before delivery.
● Provided excellent customer service through solving problems and answering questions.
● Performed opening and closing duties, including store cleaning and restocking.
Urban Air Trampoline and Adventure Park, Lawrenceville, GA - Team Member October 2021 - January 2022
● Participated in ongoing training to enhance my own job skills and knowledge.
● Responding quickly to meet customer needs and resolve problems.
● Troubleshooted minor problems and reported larger technical issues.
● Assisted with new hire orientation and employee training.
● Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
● Committed to delivering excellent customer service while working in a fast-paced environment.
● Proficient in heavy lifting and stocking
● Strong attention to detail and committed to safety standards.
● I am skilled in money handling and customer service.
● Capable of staff training and teamwork
● Proficient with hand scanners
● Excellent time management and leadership
● Effective problem-solving and communication skills Vineyard Management/Mcdonald’s, Loganville, GA - Cashier September 2021 - October 2021
● Assisted in maintaining general cleanliness of facility by wiping and sanitizing common areas.
● Inspected components and completed assemblies for conformity.
● Observed equipment operations to detect malfunctions and notify supervisors of issues.
● Complied with quality and safety standards, policies and procedures.
● Assisted other employees in verifying machine setups and process outputs to specifications.
● Communicated effectively with customers, supervisors, and team members.
Bojangles, Loganville, GA - Cashier/Server
July 2023 - March 2024
● Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
● Collaborated with the team to streamline service, improving order accuracy and speed.
● Resolved customer issues promptly, contributing to a positive dining experience.
● Utilized communication skills to upsell menu items, increasing daily sales revenue.
● Delivered exceptional customer service as Cashier/Server at Bojangles, ensuring swift and accurate transactions while maintaining a welcoming atmosphere.
Wendy’s, Loganville, GA - Cashier/Server
April 2024 - August 2024
● Handled cash transactions efficiently, enhancing customer satisfaction and reducing wait times.
● Collaborated with the team to streamline service operations, boosting order accuracy.
● Resolved customer inquiries promptly, contributing to a positive dining experience.
● Managed cash transactions and served customers efficiently, enhancing dining experiences. Collaborated with the team to maintain cleanliness and food safety standards.
● Worked seamlessly with kitchen staff to ensure accurate and timely order fulfillment. Assisted in training new team members on POS systems and customer service protocols.
● Maintained accurate cash drawer counts and reconciled daily transactions. Ensured strict adherence to food handling and safety regulations.
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