Warehouse Operations Business Systems

PROFESSIONAL SUMMARY

Experienced Warehouse Management System (WMS) Functional Support professional with over 15 years of expertise in WMS implementation, system maintenance, user support, and process optimization. Adept at collaborating with cross-functional teams, managing system configurations, and ensuring seamless integration of WMS with other business systems. Extensive experience in troubleshooting, user training, and maintaining system performance to support efficient warehouse operations. Proven ability to drive continuous improvements and enhance warehouse operations by leveraging industry trends and best practices in WMS technology.

PROFESSIONAL EXPERIENCE

Program Manager/Customer Success Manager/Sr. Associate

Manhattan Associates Mar 2019 – Present

Manhattan Associates delivers industry-leading supply chain technology solutions, optimizing warehouse operations globally.

Lead and manage WMS implementation projects, ensuring alignment with client goals and objectives, from initiation to completion.

Collaborate with cross-functional teams to define business requirements and ensure the successful customization and integration of WMS with ERP, TMS, and other business systems.

Drive project planning, schedule management, and resource allocation, ensuring timely delivery within scope and budget.

Provide leadership and direction to technical teams, ensuring effective communication and collaboration throughout project life cycles.

Oversee project risks, issues, and change management, providing solutions and escalating as necessary to ensure project success.

Manage user training and documentation development, ensuring effective knowledge transfer and seamless adoption of WMS by end users.

Track project performance using key metrics and ensure continuous improvement initiatives are identified and implemented.

Technical Lead / Production Support

Wipro Technologies May 2011 – Jul 2017

Wipro Technologies is a global leader in IT consulting and outsourcing, delivering comprehensive IT services to clients worldwide.

Project: CVS Health

As a Pharmacy Benefits Manager (PBM), CVS Health serves a vast network of pharmacies, managing pharmacy benefits and ensuring high-quality service.

Provided timely resolution to incidents, collaborating closely with business users to clarify requirements and address issues promptly.

Coordinated with global teams to retrieve data using Query400 and SQL400 for troubleshooting and resolution of technical issues.

Managed application monitoring, minor enhancements, and batch job fixes, ensuring smooth daily operations.

Delivered technical support for production environments, minimizing downtime and ensuring system stability.

Environment: Advantage 2E (SYNON/2E), RPG/400, CL/400, SQL/400

Senior Software Engineer

Keane, Inc. Mar 2007 – May 2011

Keane, Inc. provides consulting and outsourcing services for application development and integration.

Supported the implementation of WMS solutions for Philips, P&G, and Del Monte, ensuring seamless integration with ERP systems (SAP).

Conducted regular system performance monitoring and troubleshooting to optimize WMS operations, improving efficiency in inventory management, ASN processing, and order creation.

Created user documentation and provided training on new WMS features and enhancements to support warehouse staff.

Collaborated with internal stakeholders, vendors, and external partners to implement process improvements and system updates.

Facilitated knowledge transfer by conducting refresher training for warehouse staff to ensure continued success in using WMS.

Application Support Engineer

Greenfield Online Oct 2006 – Mar 2007

Greenfield Online specializes in providing online survey solutions and analytics.

Provided technical support and ensured the smooth functioning of internal systems, automating key processes using SQL queries for more efficient data processing.

Contributed to system defect analysis, planning, and testing to ensure that the software suite met client requirements.

TECHNICAL SKILLS

WMS Solutions: Warehouse Management Systems (WMSp, WMS123, Manhattan Associates, SAP EWM)

System Integration: ERP Integration, EDI, TMS, Warehouse Automation

Programming Languages: RPG III/IV, RPGILE/FREE, SYNON/2E, CL/400, SQL/400, DB2/400

Tools: Turnover, Hawkeye, DBU, Optio

Databases: DB2/400, Oracle, MS Access, SQL

Version Control: Turnover, Aldon Change Management System (ACMS)

Project Management: SDLC, Agile, Stakeholder Collaboration, User Support, Documentation Creation

Other: Microsoft Office Suite (Excel, Access), Adobe, User Training, System Troubleshooting

EDUCATION

Bachelor of Technology in Computer Science

Uttar Pradesh Technical University, Lucknow, India 2002 – 2006

KEY STRENGTHS

WMS Expertise: Deep knowledge of WMS functionalities and processes, including system configuration, integration, troubleshooting, and performance optimization.

User Training & Documentation: Skilled in developing training materials, conducting training sessions, and creating user manuals and troubleshooting guides.

Collaboration & Stakeholder Management: Proven ability to work with cross-functional teams, vendors, and stakeholders to implement system enhancements and resolve issues.

System Maintenance & Troubleshooting: Extensive experience in system performance monitoring, issue resolution, and implementing system updates to meet changing business needs.

Continuous Improvement: Strong ability to identify opportunities for process improvement and optimization within warehouse operations and WMS solutions.

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