Sales Representative Customer Service
Resume:
Jacob Barreto
Goodyear, AZ *****
****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Solar Sales Representative
CAPITAL ENERGY-Phoenix, AZ
January 2025 to Present
Door-to-Door Solar Sales Representative Responsibilities:
• Conduct in-person consultations with homeowners to assess their energy needs and educate them on solar solutions.
• Generate leads through door-to-door prospecting, cold calling, and networking.
• Present and explain solar energy products, financial incentives, and potential cost savings to potential customers.
• Customize solar energy proposals based on customer requirements and site assessments.
• Overcome objections and negotiate contracts to close sales.
• Maintain knowledge of industry trends, local regulations, and utility policies related to solar energy.
• Follow up with prospects and clients to ensure customer satisfaction and manage post-sale processes.
• Work closely with installation teams and project managers to ensure seamless customer experiences.
• Track and report daily sales activities, leads, and conversions to management.
• Attend team meetings, training sessions, and ongoing professional development programs. Supervisor
UPS-Goodyear, AZ
July 2024 to January 2025
• Analyze operational metrics to identify areas for improvement and implement strategies to enhance service efficiency and productivity.
• Customer Service: Address and resolve customer concerns and service issues promptly, maintaining UPS’s commitment to quality service.
• Strong communication skills, both verbal and written.
• Stock shelves, racks, and storage areas with containers, packages, and materials
• Use manual and powered pallet jacks and carts to move boxes and cargo
• Inspect packages and materials for damage or defects
• Receive, unpack, and store incoming goods
• Follow all safety regulations while handling packages and materials
• Maintain the cleanliness and organization of the warehouse
• Ability to work in a fast-paced environment
• Good customer service skills
Department Supervisor
Thriftbooks Warehouse-Tolleson, AZ
March 2023 to July 2024
• Start up meeting with team (20) members to discuss previous fulfillment numbers as a team, Then discuss safety and set expectations for the day. Discuss percentages and overall fulfillment numbers.
• Highlight low performance and top performance. Have professional conversations with individuals as needed.
• Supervise team of warehouse workers to assure quotas, goals, and expectations are met throughout the work day.
• Approve time cards, PTO requests, add and or edit associate clock punches.
• Interview and recruit candidates based on operational needs.
• Train new hires utilizing standard operating procedures
• Bring a positive and respectful attitude every day, while working independently and as a part of a team.
• Use excel to maintain track of tasks that are completed within the department.
• Assure percentages are being met throughout the day, also ensuring associates are meeting their expectations and quotas for the day
• Guide and direct the team to assure proper functions of the department are completed. Follow up with any low performing staff to direct proper course of action to improve performance such as coaching/ re-training.
Store Manager
Stellar Partners, Inc.-Phoenix, AZ
March 2022 to March 2023
• Provide the highest standard of customer service at all times. Perform opening/closing of the store procedures – accurately complete cash counts and related reports.
• Resolve customer concerns with customer satisfaction in mind.
• Operate sales transaction POS systems and accurately manage receipts.
• Partner with Upper Management to help efficiently operate the store Stock & restock merchandise throughout the shift, maintain a neat appearance throughout the sales floor Monitor all associate performance and provide feedback.
Special Assigments Operations Manager
FedEx-Goodyear, AZ
February 2021 to March 2022
Oversee daily package sorting, transportation, and delivery operations to ensure timely and accurate shipments.
• Manage and lead a team of warehouse associates, to optimize performance and productivity.
• Ensure compliance with safety regulations, company policies, and industry standards to maintain a secure working environment.
• Monitor and analyze key performance metrics, including, package volume, and operational costs, to drive efficiency improvements.
• Develop and implement strategic plans to enhance logistics processes, reduce costs, and improve customer satisfaction.
• Train and mentor employees to enhance skills, boost morale, and foster a culture of continuous improvement.
• Utilize FedEx technology and tracking systems to streamline operations and improve accuracy in package handling.
• Handle escalations, troubleshoot operational challenges, and implement corrective actions to minimize service disruptions.
Warehouse Associate
Amazon Warehouse-Phoenix, AZ
December 2020 to February 2021
• Sort and organize incoming packages based on delivery routes and destinations.
• Lift and move packages weighing up to a specified limit safely and efficiently.
• Load and unload packages onto delivery vehicles or conveyor belts with care and attention to detail.
• Scan and track package barcodes to ensure accurate and timely processing and shipment.
• Follow proper procedures for handling fragile, oversized, or special delivery items.
• Assist in the maintenance and cleanliness of the package sorting area and equipment.
• Collaborate with team members to facilitate the smooth flow of packages through the sorting and delivery process.
• Adhere to health and safety guidelines to prevent accidents and injuries during package handling.
• Communicate effectively with supervisors and colleagues to address any issues or concerns related to package processing.
• Meet productivity and performance targets set by the company to ensure efficient package handling operations.
• Work efficiently and cooperatively in a fast-paced and dynamic warehouse environment.
• Maintain a positive attitude and professional demeanor while performing package handling duties.
• Demonstrate reliability, punctuality, and a strong work ethic in fulfilling package handling responsibilities.
• Adapt to changing priorities and tasks to support the evolving needs of the package handling operation.
• Uphold the companys standards of quality and customer service in handling packages with care and accuracy.
• Continuously seek opportunities for improvement in package handling processes to enhance efficiency and effectiveness.
• Embrace teamwork and collaboration to achieve collective goals and deliver exceptional service to customers.
Warehouse Associate
Macy's & Bloomingdales Distribution Center-Goodyear, AZ August 2018 to December 2020
Safely operate a cherry picker/Lift/ Reach Truck to pick and transport products to designated locations within the warehouse.
• Perform regular safety checks on the cherry picker equipment and report any maintenance issues.
• Utilize order sheets or voice picking technology to accurately locate and pick products from shelves.
• Load and unload products onto pallets or shelves using the cherry picker.
• Maintain accurate inventory records through proper documentation and scanning.
• Collaborate with team members to ensure efficient workflow and order accuracy.
• Follow all safety protocols and guidelines to prevent accidents and injuries.
• Efficiently and accurately pick orders from warehouse inventory based on provided specifications.
• Carefully pack and label items for shipping in compliance with company procedures and standards.
• Utilize shipping software to generate shipping labels and documentation for outgoing orders.
• Inspect products for quality and accuracy before packaging and shipment.
• Organize and maintain warehouse inventory to facilitate easy access and retrieval of items.
• Monitor and report inventory levels to ensure stock availability for order fulfillment.
• Collaborate with team members to prioritize, process, and complete orders within specified timeframes.
• Safely operate warehouse equipment such as forklifts, pallet jacks, and hand trucks for order processing.
• Follow safety protocols and guidelines to prevent accidents and injuries in the workplace.
• Communicate effectively with supervisors and team members to coordinate workflow and address any issues or discrepancies.
• Assist in maintaining a clean and organized warehouse environment to enhance productivity and efficiency.
• Update and maintain accurate records of orders, shipments, and inventory transactions in the system.
• Meet productivity and performance targets set by the warehouse management to ensure operational efficiency.
• Adapt to changing priorities and tasks to support the dynamic needs of the warehouse operations.
• Uphold the company's values of integrity, teamwork, and customer satisfaction in all aspects of job performance.
• Continuously seek opportunities for improvement in processes and procedures to optimize warehouse operations.
• Demonstrate reliability, punctuality, and a strong work ethic in fulfilling job responsibilities effectively and efficiently.
Store Associate
Fry's Food Stores-Avondale, AZ
September 2016 to August 2018
Greet and assist customers in a friendly and professional manner. Resolve customer inquiries, complaints, and issues, Process customer transactions accurately and efficiently at the checkout counter Provide product information, recommendations, and assistance to customers.Unload merchandise deliveries and stock shelves with products according to FIFO principles. Monitor and replenish stock levels to ensure product availability for customers.Maintain a clean and organized store environment by organizing shelves and display areas. Conduct regular inventory counts and assist with restocking orders.Inspect products for quality, expiration dates, and damages, and remove any substandard items from the shelves. Adhere to food safety and sanitation guidelines to ensure the freshness and safety of products. Report any issues or discrepancies to the store manager for resolution Education
HIGH SCHOOL DIPLOMA
La Joya Community High School - Avondale, AZ, US
January 2019
Skills
• Training & development
• Microsoft Outlook
• Distribution center
• Sales
• Cash register
• Time management
• Mentoring
• Freight
• Warehouse management
• Computer skills
• Cash handling
• Production planning
• Organizational skills
• Team management
• Microsoft Office
• OSHA
• Heavy lifting
• Warehouse management system
• Leadership
• Analysis skills
• Lean manufacturing
• Shift management
• Microsoft Powerpoint
• Reach truck
• Contract Review And Recommendations Incidents Management Dedicated Workforce Management Procedure Development Quality Assurance And Control Business Administration Solutions Development
Process Improvement Strategies Multi-Unit Operations Management Staff Training And Development Mergers And Acquisitions Knowledge Performance Reporting Workforce Training Policies And Procedures Implementation Teambuilding Organizational Skills Reliable & Trustworthy Shipping And Receiving Freight Labeling Wrapping And Boxing Materials Handling And Transport Material Storage Cycle Counting Proficiency Package Loading
• Plastics injection molding
• Supervising experience
• English
• Customer service
• Store management
• Operations management
• Warehouse supervisor experience
• Workforce management
Certifications and Licenses
Forklift Certification
Driver's License
OSHA 10
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