Program Manager Power Bi

VAHINI PANDIARAJAN

Lead Technical Product/Program Manager

*****************@*****.*** 978-***-**** LinkedIn Results-driven Engineering Lead with 18 years of experience in IT, specializing in healthcare, insurance, data analytics, and telecommunications.

● Led healthcare initiatives and product development, benefiting millions of patients and care delivery organizations.

● Used AI insights to improve product roadmaps, increasing user engagement by 30%.

● Transitioned teams from Waterfall to Agile, and enhanced Agile team performance by 25% through coaching.

● Proven leader in cross-functional teams and delivered projects with 6-10 Agile teams.

● Boosted efficiency in insurance services by 20% through integration and strategic vendor selection

● Experienced in Azure cloud, managing over 100 applications using Azure AI studio and increasing user satisfaction by 15%.

● Developed predictive AI models with SmartPLS and SAS, and skilled in Power BI for usage analytics and reporting.

● Initiated AI/ML Automation products using Azure generative AI Language studio.

● Completed the Databricks AI course and deeplearning.AI course, learning to use the transformers library and create AI apps with Gradio and Hugging Face Spaces.

● Established CI/CD pipelines reducing deployment times, increasing productivity and revenue by 83%, and ensured 99.99% availability with blue-green deployment.

● Developed disaster recovery plans and created self-service portals using React.

● Used microservices architecture for scalability and faster feature releases.

● Integrated GitHub and Copilot for collaboration to improve Dev efficiency.

● Proficient in Docker and Kubernetes for consistent deployments.

● Developed predictive AI models with SmartPLS and SAS, and skilled in Power BI for usage analytics and reporting.

● Managed budgets for programs up to $4 billion and implemented risk management frameworks that reduced cloud vulnerabilities by 30%.

● Committed to continuous improvement and effective communication with stakeholders.

● Expanded team size from 2 to 14 while maintaining a 90% retention rate.

● Skilled in identifying challenges and creating solutions.

● Worked globally across India, the UK, Sweden and USA.

● Represented the organization at the International IHE Connectathon in 2016 and 2022. Education

● Master of Business Administration (MBA) at UNCg, Class of 2023.

● Bachelor of Engineering in Electronics & Communication Engineering, Class of 2003. Page 1 of 4

Professional certifications

● Generative AI fundamentals from Databricks Certified Scrum Product Owner Truist Leadership Coaching Skills for Leaders and Managers Microsoft Azure AI Lean IT SAFe Agilist qTest Specialist Scrum Master

Technical Skills

● AI Tools: Smart PLS, SAS Miner, Power BI, Azure AI/ML, GenAI tools, Copilot

● CRM/ERP: Salesforce, Oracle Fusion, ServiceNow

● CI/CD: Jenkins, Azure, Git Actions, Mockiato, Wiremock

● Containerization: Docker, Twistlock

● Version Control: GitHub, Subversion, VSS, Salesforce

● Logging & Monitoring: Splunk, Azure Application Insights

● API Testing: Postman, Karate API, SoapUI, Selenium

● Security: CyberArk Safe, Whitehat UI, WebInspect API security scans

● Quality Assurance: SonarQube, JMeter, BlazeMeter, LoadRunner, qTest AI

● Project Management: JIRA, Rally, Workday, Consilience Maven

● Healthcare Integration: Mirth Connect, HL7 tools, Rhapsody, PACS systems

● Data Tools: SQL Developer, Postgres, Fineos, Azure Cosmos DB.

● Technologies: XDS, HL7, FHIR, DICOM, Web Services, SOA

● Methodologies: SDLC, LeanIT, Agile, Cloud enablement, Waterfall, V-Model

● Hardware: Agilent, Azure Aspects, Gem Explorer, SIM Editor, Mobile Devices Relevant Professional Experience

Optum Services - July 2021 - Present as Lead Technical Product Manager (Telecommute)

● Led a FLEX (FHIR Layer eXchange) Core Platform 5 global teams in Enterprise Health Data and Finance Tech, including the Technology Enabling and Innovation Team.

● Defined product vision and strategy for interoperability and EHR integration, resulting in a 15% increase in data access across care delivery organizations.

● Led multiple products from requirements to deployment for the FLEX platform, including order utility and source systems for the Enterprise Clinical Data Hub.

● Increased user engagement by 20% through data-driven optimizations using insights and reporting from NESS and Splunk.

● Authored user stories, acceptance criteria, user acceptance test cases, market requirement and design documentation as well as the Statement of Work documentation for multiple products using FHIR APIs.

● Responsible for the delivery of the FHIR APIs creating the ability for 3rd party applications to access members data through those APIs.

● Advocated for path-based routing and multi-tenancy, improving product scalability and reducing operational costs.

● Spearheaded migration to Azure PostgreSQL and Cosmos DB, ensuring 99.9% uptime for critical applications.

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● Developed usage reporting dashboards with Azure Blob Storage, enabling real-time analytics based on extensive data points.

● Implemented service virtualization and tools such as Elastic APM to enhance testing efficiency and reduce deployment time.

● Enhanced data security by integrating Azure Key Vault for secure key management and reducing vulnerabilities.

● Conducted regular assessments of security vulnerabilities, improving code quality and reducing security incidents.

● Promoted Agile practices through workshops, increasing team velocity and improving sprint completion rates.

● Recruited and mentored product owners, driving innovation and boosting product feature delivery.

● Managed project allocations and resource forecasting, optimizing development cycles and reducing time-to-market.

● Successfully led the FLEX Data Acquisition project to MVP release, achieving high user satisfaction post-launch.

● Resolved integration challenges within EMR workflows (EPIC, NextGen, eCW), significantly reducing integration errors.

● Facilitated regular sync-ups with delivery leads and DevOps teams to align on customer challenges and solutions, improving response times.

● Leveraged Power BI for data visualization, supporting product decision-making with actionable insights.

● Utilized React to design user-friendly interfaces for global self-service solutions, enhancing user experience and task completion rates. MetLife - Oct 2018 - Aug 2021 as Product Manager, US Digital. Location: Global Technology Operation Campus, Cary, NC.

● Led a global team to deliver cloud-native applications, improving customer experience.

● Developed testing strategies for web apps, focusing on ADA compliance, performance, and security.

● Managed resources and a $2 million budget for 14 digital products.

● Oversaw the migration of 6 applications and data cleaning for over 100 servers.

● Skilled in environment setup and infrastructure planning; analyzed data flows in the FINEOS data lake.

● Monitored KPIs and implemented improvements to streamline partner applications and reduce redundancy.

● Created and maintained project plans and status reports, including KYC in Salesforce.

● Developed dashboards in Power BI for informed decision-making.

● Led teams of 2-15 engineers and managed projects using JIRA.

● Provided regular updates to executives

lifeIMAGE – Nov2012 - July 2018 as Scrum Master / Quality Lead Location: Newton Headquarters, MA

● Established quality best practices and designed cloud-based healthcare products for data exchange and interoperability (HL7 FHIR, EMR integration).

● Responsible for the delivery of the FHIR APIs creating the ability for 3rd party applications to access members data through those APIs. Page 3 of 4

● Built an automated testing framework, reducing execution time by 50%, and created user stories in JIRA for enhanced visibility.

● Developed data migration and testing strategies, set PHI handling standards, and guided the transition from Waterfall to Agile.

● Managed software tools and environments, hired and trained high-performing SDET teams, and represented the company at the IHE Connectathon. Strategic Solutions Group, LLC. – Oct 2010 - Nov 2012 as HL7 Integration Analyst Location: MDPH, Jamaica Plain, MA

● Mentored developers and testers while managing the migration of over one million immunization records and leading HL7 integration validation as the first IT HL7 analyst.

● Integrated secure web services for Meaningful Use, automated HL7 message processing for MIIS gateways, and oversaw batch uploads via SFTP.

● Created load testing scripts for web services, demonstrated the Gateway Exchange to users and CDC Advisors, and collected key metrics for reporting to the CDC. Tata Consultancy Services (TCS) – Sep 2005 - May 2008 as Onsite Project Lead Location: Chennai India, Reading UK, and Sweden UK

● Launched client software projects, managing timelines and hiring while translating customer needs into requirements.

● Coordinated teams and fostered customer collaboration across locations.

● Used JAVA ME Test Framework for testing and initiated FOTA validation.

● Maintained tools like IQMS and Ultimatix, and prepared project documentation and reports for meetings.

Volunteering

● Education Supporter, WakeEd Together Program, WCPSS.

● Leadership Coach & Interview Guide, Dress for Success NC.

● Career Path Mentor, UNCg Minerva Mentor Program.

● Active Member, Morrisville Town Smart City Steering Committee.

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