Telephone and Chat Psychic
Resume:
Tangelia Filipe
Rocklin, CA *****
****************@*****.***
Professional Summary
Experienced customer service leader with over 20 years of experience, including over 2 years of call center support utilizing chat, email, and virtual support. Excited to bring my proven skills and customer enthusiasm to your team. Work Experience
Advisor, Expert Link
September 2021 to Present
· Provide compassionate advice to callers on various matters, such as relationships, finances, career, and family.
· Connect with callers using chat, phone, and video calls to provide excellent service.
· Provide Reiki healing to callers to help heal physical, mental, and emotional issues as well as for overall relaxation and stress relief.
Massage Therapist/Certified Reiki Master, Tangelia Filipe Microsoft
April 2010 to March 2021
· Provided massage and Reiki services to clients based on clients’ individual needs for relaxation, pain relief, and stress relief.
· Managed scheduling clients, sending out marketing emails using Constant Contact, as well as posting and interacting daily on all social media accounts.
· Designed a website for my massage and reiki business and kept it up to date with the latest specials and announcements.
· Handled all bookkeeping of my business utilizing Excel and Microsoft Office. Shift Leader
Denny’s
January 2010 to February 2020
· Performed daily transactions of $15,000+ while upselling to meet daily revenue targets and increase average order value (AOV).
· Directed team members to appropriate HR contacts for administration support and education on leave of absence, FMLA, and ADA Disability inquiries for incoming and outgoing employees.
· Built a rapport with regular customers and maintain effective, professional relationships with store employees and vendors.
· Consulted with leadership for assigned dining room station, opening side work, and closing side work daily duties.
· Followed all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.
· Took pride in every aspect of work duties and perform them with energy and enthusiasm to create an enjoyable environment for customers.
Server
Denny’s
January 2001 to August 2009
· Greeted incoming customers entering the restaurant and thank existing customers for dining with the restaurant.
· Calmly managed and resolved customer situations during dining and checking out customers.
· Served food and drinks to customers.
· Ensured cleanliness of the restaurant’s interior, exterior, restrooms, and all common areas that customers occupy.
· Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers with accurate responses.
Education
Associate of Arts degree in Liberal Studies
AMERICAN RIVER COLLEGE
May 2004
Skills
• Communication skills
• Quality Assurance
• Cash handling
• Salesforce
• POS
• Customer Service
• Cash register
• Restaurant experience
• Zendesk
• Moving
• Teaching
• Chat/Text/Video Support
• POS Systems
• Customer service
• Leadership
• Serving
• Excel/Zendesk
• Call Centers
Certifications and Licenses
Food Handler Certification
November 2023 to November 2024
Driver's License
May 1996 to May 2024
Non-CDL Class C
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