Quality Assurance Customer Service

Tiandrea Bryant

+262-******* *************@*****.*** Saukville, Wisconsin 53080-1925

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great at time management SKILLS

Valid Driver's License Customer Satisfaction GPS Navigation Dependability and Honesty Motor Vehicle Operation Delivery Verification Heavy Lifting Efficiency and Time Management Customer Relationships Customer Needs Assessments Recordkeeping Requirements Time Management Verbal and Written Communication Traffic Laws and Regulations Loading and Unloading Delivery and Shipment Records Customer Service Order Accuracy Analytical Approach Teamwork and Collaboration Order Picking and Processing Quality Assurance Inventory and Stocking Basic Math Skills Order Adjustments

EXPERIENCE

ONLINE PICKUP AND DELIVERY ASSOCIATE, Saukville

Walmart, June 2022-Present

• Loaded truck and properly secured items to prevent damage for deliveries

• Communicated customer complaints, requests and feedback to company management for swift resolution

• Contacted customers prior to delivery to confirm and coordinate delivery times Completed rush deliveries on tight timetables to satisfy customer needs. Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules

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• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images Maintained contact with dispatching team and management for open communication about delays or other delivery issues.

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HOME HEALTH AIDE, Franklin, Wisconsin

Home Instead, January 2023-July 2024

Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.Offered companionship and emotional support to clients while assisting with daily tasks.repared beds and changed linens, maximizing patient comfortAssisted patients with bathing and grooming to encourage personal hygiene.Transported patients to bathroom and provided incontinent careSuccessfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.Utilized excellent time management skills to ensure that all assigned duties were completed within the specified time frame Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.Responded to client requests in a timely and compassionate manner.Maintained accurate records of patient care, condition, progress, and concerns.Demonstrated ability to provide compassionate and respectful care for elderly patients in their homes.Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients Performed basic nursing procedures such as wound dressing, medication reminders and providing personal care services.Provided support and personal services, enabling patients to stay in homes.Recorded patient information, notifying nursing staff of changing or unusual conditions.Advised on nutrition and housekeeping, supporting activities of daily living.Provided emotional support to patients and families dealing with illness or disability related issue Transported patients using proper body mechanics or lifting devices for accident prevention.

WAREHOUSE ASSOCIATE, Milwaukee

Instaff Employment Agency, April 2020-October 2020

• Worked safely around moving machinery

• Prepared orders for shipment by systematically picking, packing and labeling merchandise

• Inspected incoming and outgoing shipments to verify accuracy and prevent errors

• Cleaned and maintained warehouse in compliance with OSHA safety standards. EDUCATION

HIGH SCHOOL DIPLOMA IN GENERAL STUDIES, Milwaukee, WI Milwaukee Area Technical College, January 2002

CERTIFICATIONS

• HHCW

WEBSITE, PORTFOLIO AND PROFILES

WWW: Online Digital Resume

REFERENCES

References available upon request

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