Administrative Support Customer Service
Resume:
Regina Harmon
Phoenix, AZ 85020
Mobile: 480-***-****
Email: *************@*****.***
Work Experience:
Case Worker 1
City of Phoenix
Phoenix, AZ 85034
5/2022- 9/2022
Salary: $0.00 USD Bi-weekly
Hours per week: Full-time (40 hrs.)
Duties, Accomplishments and Related Skills:
Provides administrative support for the Department of Emergency Services. Input data into the City of Phoenix database based on the clients’ needs. Use resources to help avoid homelessness, food assistance, utilities and domestic violence shelters. Use of assessments and prescreening questions to assess appropriate needs and requirements to qualify for the DES/ERA(Emergency Rental Assistance) program.
Prepared internal and external reviews with approval of Supervisor. Established policies, practices, and criteria for the City of Phoenix. Closely followed HIPPA regulations and confidentiality.
Interacts effectively with customers, caretakers, and representatives in a courteous, tactful, and respectful manner.
Handles conflict and problems in dealing with the customer constructively and appropriately. Provides internal and external customers with consistent up to date information according to established policies and procedures.
Create reports, memorandums and correspondence. Obtains, organizes, files, and retrieves reports, correspondence, and other numerical data for use in preparing status reports.
Supervisor: Russell Saenz 602-***-****)
Okay to contact this Supervisor: Contact me first
Benefits Specialist
RemX McKesson
5601 N. Pima Road
Scottsdale, AZ 85250
08/2020- 11/2021
Hours per week: 40 (Remote)
Duties, Accomplishments and Related Skills:
Customer Service Representative assisting healthcare members with renewal of benefits and Q&A to insurance queries. Updated and managed medical records. Consulted with Doctors, Nurses and upper Management daily. Helped members by explaining benefit information to ensure educated selections. Communicated effectively via email, phone with benefit participants to resolve issues pertaining to health and welfare benefits.
Supervisor: Nora Martinez
Okay to contact this Supervisor: Contact me first
Shift Supervisor
Universal Protection Services
3030 N. Central Ave #407
Phoenix, AZ 85012
09/2016-11/2019
Hours per week: 40
Duties, Accomplishments and related skills:
Supervision of five security guards. Maintained appropriate logistical supports. Rapport with staff, merchants, tenants, Director of Security and property manager. Coordinated service calls and incidents according to the SOP’s. Coordinated security desk duties with first responder results. Monitored 25 to 30 CRT, CCTV Surveillance cameras. Resolved customer complaints and reported issues to upper management. Employed security and loss prevention strategies during shift to maximize safety. Periodically revised existing policies and procedures with recommendations to improve safety.
Desk Clerk/Medical Supply Clerk (Contract Position)
Department of Veteran Affairs
Phoenix Healthcare System
Phoenix, AZ 85012
11/2015-09/2016
Hours per week: 40
Duties, Accomplishments and related skills:
Responsible for correct and timely processing of all admissions, discharges inter-ward and inter facility transfers. Oversee the scheduling of inpatient/outpatient studies, including but not limited to laboratory, radiology, surgical, rehabilitative and physical therapy. Oversee Bed Management Solutions (BMS) and ensures all patient and team coverage information is kept current throughout the day; this was vital for proper bed utilization. Correctly assembled all discharge records for final processing and scanning. Worked with professional staff to expedite emergency requests in daily patient care by multi-tasking. Participated in regular staff meetings with objective of solving problems, brainstorming and educating lower level MSAs and providers when necessary. Retrieved patient health care data from various sources such as consolidated health records, Computerized Patient Record System (CPRS), diagnostics therapeutic indices or clinical logs for the purpose of working as a team on their assigned unit. Assisted providers, including residents and medical students, ancillary, administrative personnel, and other clinical staff and MSA co-workers in day-to-day operations. Performed the facilities basic eligibility, co-pay and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Worked with patients to complete Release of Information (ROI)forms. Monitored the waiting list. Entered no-show information. Scheduling, canceling, rescheduling patients’ appointments and/or consults. Responded to VistA alerts, securing information in the Insurance Capture Buffer (ICB).HIPPA Compliant.
Program Support Assistant, Nursing Department
Department of Veteran Affairs (this is a Federal position)
Phoenix Healthcare System
Phoenix, AZ 85012
06/2007-09/2011
Hours worked: 40
Series: 0301 Miscellaneous Administration and Program
Pay Plan: GS- General Schedule (Ch. 51, 5 U.S.C.).
Grade: 5 Step 4
Duties, Accomplishments and Related Skills:
Provided administrative support for the Nursing Department and Social Work Department. Input all timecards into the Vista system and submitted completed timecards for processing within the required time frames.
Provided direct assistance to Nurse Managers and Social workers as well as Associate Chiefs of both Departments. Initiating and continuing processes based on direct applications of established policies, practices, and criteria.
Prepared for internal and external reviews such as JCAHO surveys, preparation for JCAHO visits, journals, research and other external accrediting organization.
Ensures computer equipment, copy machines, fax machines, and copiers with software are running appropriately and arranged repairs and/or requests for new equipment and returns for staff.
Communicated with medical center staff, services, and executive officials on behalf of both departments.
Interacted effectively with customers, veterans, their representatives, visitors and all medical staff in a courteous, tactful, and respectful manner.
Handle conflicts and problems both written and verbal, in dealing with customers constructively and appropriately. Provided internal and external customer service with consistent information according to established policies and procedures. Created reports, spreadsheets, presentations, memorandums, graphs, minutes, and correspondence. Organized Medical Error Review board meetings to secure and track vital data for the Nursing Program for documentation, to enhance patient care and to meet required suspense dates. Obtained, organized, files, and retrieved reports, correspondence and data used in preparing briefings, meeting minutes, policies, and presentations. Travel arrangements for Management staff. Ordered and maintained office supplies and submitted work orders. HIPPA Compliant.
Work-Study Coordinator
Department of Veteran Affairs
Phoenix, AZ
06/2007-11/2007
Hours Per Week: 25
Duties, Accomplishments and Related Skills:
Operated the work-study program which consisted of reviewing, interviewing, and assessing the needs of Veterans in need of work experience within the VA. Appropriately placed Veterans in positions to enhance their educational goals. Completed a successful quota of 20+ in permanent full-time positions. Time keeping, data entry, and interview coaching. HIPPA Compliant.
Gunners Mate
United States Navy (Honorable Discharge)
San Diego Base, CA
12/1999-09/2006
Hours Per Week: 50
Duties, Accomplishments and Related Skills:
Handled all delegated tasks, including Fireman, Armory, Hazardous waste materials and other required computer and physical training. Improved Operations by working with crew members and leadership to find workable solutions. Skillfully targeted and fired weapons to quickly eliminate the enemies’ equipment, personnel, and craft. Prepared computer-guided missiles and related equipment for launches in a 24-hour window timeframe.
Education:
Cape Henlopen High School Lewes, DE
Diploma 9/1983
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