Customer Service Support Representative
Resume:
Chaunda Boyer
Contact Support Representative
Douglasville, GA 30135
*********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
ACS Account Representative GS -6
Internal Revenue Service-Chamblee, GA
June 2023 to Present
• Conducts telephone interviews with a range of individuals and/or their representatives to provide explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments
• On assigned cases, determines the taxpayer's ability to pay delinquent account and takes the actions required to close the account.
• These actions may include initiating levies, filing Notices of Federal Tax Lien, requesting adjustments, initiating installment agreements, transferring accounts to field revenue officers or placement in currently not collectible status
• Educate taxpayers on future actions needed to achieve and maintain voluntary compliance by computing and/or advising on tax liability
• Appropriately identifies those situations meeting taxpayer advocate criteria and makes referral.
• Research telephone IDRS and other data base sources for information to locate taxpayers and their assets.
• Performs interrelated assignments which include assessing and collecting taxes and associated liabilities, as well as informing and advising the taxpayer of options available for meeting tax obligations.
• This involves interpreting and applying standardized methods, precedents, and guidelines related to applicable portions of individual and business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents.
• Receives incoming and makes outgoing contacts with taxpayers and/or their representatives responding to IRS contacts regarding delinquent situations. Analyzes all available information and takes corrective actions, such as, requests credit transfers, recomputes tax, penalty and interest (including restricted interest). Explains actions taken.
• Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities, and encourages voluntary compliance with tax laws. Quality Assurance Analyst
Hexaware Technologies-Sandy Springs, GA
May 2022 to June 2023
• Listening to calls confirming compliance
• Grading calls on accuracy
• Answering questions concerning insulin pods
• Answering question or concerns about diabetes
Business License Specialist
Atlanta City Hall-Dept. Of Revenue-Atlanta, GA
December 2021 to May 2022
• Processing business application renewals
• Generating monthly invoices
• Making sure accounts are in accordance with state laws
• Insuring all affidavits are valid and up to date
•Updating/maintaining current client contacts
•Sending invoices to clients and data maintenance.
•High level of attention to detail and accuracy
•Excellent communication skills, strong problem-solving and organizational skills Assembler/Production
GLOCK-Smyrna, GA
July 2021 to January 2022
• overnight assembling handguns
• Loading magazines
Customer Advisor ll/Remote
GM Onstar via Concentrix-Remote
May 2021 to August 2021
• Navigation guidance
• account assistance
• Sending map instructions to clients vehicle
Customer Service/Billing/Remote
Entergy Power Company-Atlanta, GA
September 2020 to August 2021
• Answering questions
• billing, going over accounts,
• suggesting resources
• setting up Deferred payment arrangements
Data Entry
Lord & Taylor Warehouse-Wilkes-Barre, PA
January 2015 to August 2017
• Giving brief description of merchandise
• Entering information into excel spreadsheets
• Generating color codes for certain sku numbers.
• Measuring and analyzing merchandise
Customer Marketing Representative
Bank of America-Scranton, PA
August 2013 to September 2014
• Customer service
• Balance transfers
• Loans from credit card acct to checking act
• cross selling
• Open new credit cards
Bank Teller/Customer Service
Wells Fargo-Dunmore, PA
September 2011 to August 2013
• Lobby teller
• cashing checks, making change
• cross selling
• Opening new accounts
Education
Diploma in Science and Business
Franklin High School - Somerset, NJ, US
1992 to 1996
Skills
• Negotiation
• Basic math
• Business Development
• Account Management (3 years)
• Food Preparation
• Assembly
• Customer service
• Marketing
• Quality assurance
• Customer Service and Marketing, Bank Teller, Telemarketing [inbound-outbound], Cashier (10+ years)
• Inside sales
• Picker Packer (1 year)
• Security
• Accounts receivable
• Cashiering
• Typing
• Bookkeeping
• Data entry
• Documentation review
• Account management
• Relationship management
• Customer relationship management
• Retail sales
• Customer Support (10+ years)
• Sales
• Food Preparation (1 year)
• Commercial cleaning
• Inside Sales (10+ years)
• Packaging
• Live chat
• Customer Care (10+ years)
• Front desk
• Salesforce
• Windows
• Upselling
• Customer Relationship Management
• Warehouse Associate (2 years)
• Tax experience
• Customer Service (10+ years)
• Cash handling
• Technical support
• CSR
• Conflict management
• Cold Calling (2 years)
• Banking
• Leadership
• Cleaning Experience (3 years)
• Cold calling
• Management Experience
• Microsoft Word
• Salesforce (10+ years)
• Research
• E-commerce
• HIPAA
• Technical Support
• Data collection
• Accounts payable
• Cashiering (10+ years)
• CRM Software
• Clerical experience
• Public health
• Upselling (10+ years)
• Sales Support
• Filing
• Cleaning Experience
• Supervising experience
• Warehouse experience
• Call Center (3 years)
Certifications and Licenses
Communication Skills
July 2023 to Present
Certified Information Privacy Professional
June 2023 to Present
Tax Compliance
June 2023 to Present
Certified Information Privacy Professional
March 2022 to Present
Microsoft Office Specialist
March 2022 to Present
Driver's License
June 2021 to May 2027
Contact this candidate