Human Resource Resources
Resume:
Feven Haile
CONTACT
Phone: 415-***-****
Email: ***********@*****.***
Location: San Francisco, CA 94118
EDUCATION
Golden Gate University School of Law, San Francisco, CA
Master of Laws (LLM), Master of Law, July 2019
Golden Gate University, San Francisco, CA
Master of Science (MS), Human Resource Management in Human Resources, January 2018
University of Buckingham, England, United Kingdom
Bachelor of Laws (LLB) J.D, Law,
June 2003
AREAS OF EXPERTISE
Recruiting & Onboarding
Budget Management
Change Management
Employee Experience
Conflict Resolution
Event Management
Training & Development
Customer Retention
Employee Engagement
FLUENT LANGUAGES
English, Swedish, Tigrinya
TECHNICAL SKILLS
Westlaw
Lexus Nexus
MS 365 (Word, Excel, PowerPoint, Outlook, Teams)
Zoom
PROFESSIONAL STATEMENT
Results-oriented, highly analytical professional with experience in customer service, data analysis, and project coordination. Proven skill in mitigating risks, collaborating with stakeholders and successfully executing Human Resource (HR) programs. Committed to driving continuous improvements in processes and employee experiences to enable company growth.
EXPERIENCE
The Scandinavian School March 2024 - Present
Pre School-Teacher Assistant
Collaborate with various teams and host visiting Bay Area schools, showcasing innovative communication methods.
Manage weekly parent communications through the Famly platform, providing detailed updates on children’s activities and progress.
Design and implement daily pedagogical activities that support early childhood development and learning objectives.
Aflac January 2023 - February 2024
Insurance Agent
Educated clients on insurance policies, including life, accident, and health.
Addressed customer inquiries and helped identify the right policy to meet their needs.
Communicated with customers via virtual meetings, phone calls, email, and in person.
Maximus Real Estate Partners July 2018 - December 2022
Residents Services Specialist/Legal Assistant
Maintained confidential HR, resident, and financial records, including lease agreements and legal documents, ensuring compliance with GDPR, HIPAA, and EEOC.
Mentored and trained new employees in standard operating procedures (SOPs).
Aided the hiring and onboarding process by coordinating background checks.
Prepared real estate contracts, lease agreements, and transaction documents.
Acted as a liaison between residents, property management, and legal teams, addressing tenant concerns and resolving disputes.
Conducted research on landlord-tenant laws and fair housing regulations to support legal decision-making and ensure policy adherence.
Prepared meeting minutes, reports, and data-driven presentations for stakeholders.
Collected resident information for settlement reviews to facilitate debt negotiation.
Enterprise Rent-A-Car October 2016 - July 2018
Management Trainee
Participated in performance management processes by assisting with employee evaluations, tracking goals, and providing feedback to enhance team productivity.
Onboarded new employees, facilitated training sessions, and ensured compliance with HR policies and employee handbooks.
Delivered exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring a positive experience for all clients.
HSB Stockholm February 2009 - May 2011
Customer Service and Invoice Specialist
Developed departmental SOPs to ensure consistent and accurate billing practices.
Coordinated with internal departments to resolve discrepancies, ensuring prompt and effective solutions for billing and payment issues.
Collaborated with finance teams to monitor accounts receivable (A/R), follow up on overdue payments, and maintain healthy cash flow.
Supported customers and internal users via live chat, email, and phone.
Contact this candidate