Contracts Coordinator Case Manager
Resume:
Debra Hendrickson
Trenton, NJ 08611
**************@*****.***
EXPERIENCE OVERVIEW
Ms. Hendrickson is a committed Administrative Assistant with over 20 years of experience providing effective support to executives and senior leadership teams.
PROJECT EXPERIENCE
Community Outreach Specialist, Virgin Islands
Department of Labor, 2021 - 2025. Ms. Hendrickson kept precise records of all office activities and transactions. Ms. Hendrickson assisted the office with various projects and tasks, including data analysis and research.
Contract Assistant, Department of Property and
Procurement, 2019 - 2021. Ms. Hendrickson successfully managed a database to track government contracts using her Microsoft Office skills. She is proficient in organizing and accurately entering contract data into databases to maintain records. Additionally, she generated reports, tracked data, and updated spreadsheets with relevant information. Case Manager, AECOM EHRVI Emergency Home Repair VI Program, 2018 - 2018. Ms. Hendrickson was responsible for managing enrollment eligibility tasks for the Emergency Home Repair VI (EHRVI) national disaster grant, part of the U.S. Virgin Islands Homeowners program. She ensured compliance and streamlined the scope of work assessments for hundreds of eligible local homeowners based on the severity of storm damage, which supported continuous improvement efforts. Ms. Hendrickson's contributions included disaster recovery, implementing policies and procedures, demonstrating leadership, providing expert services to support housing and communities, collecting and processing data, building rapport, and showing helpful and compassionate care. Product Specialist, Mazda of St. Thomas, 2014 - 2017. Ms. Hendrickson worked as an agent to raise awareness and build lasting relationships through effective negotiations with customers and managers. She consistently met and often exceeded the time allocated for quoting and selling vehicles. The research results showed a 99.9% accuracy rate regarding VIN codes, baseline rates for new products, and the ability to meet sales deadlines. Income Specialist, Housing and Urban Development (HUD), 2005 - 2014. Ms. Hendrickson monitored the milestones of candidates on the waiting list for the HUD Housing Choice Voucher Program (Section 8). She updated and resolved issues while generating monthly reports on applicants. She shared her interactions with project managers and teams involved in the applications of eligible candidates. For those who met the requirements, she issued award voucher letters for certified housing. Ms. Hendrickson consistently met deadlines with accuracy and reliability, achieving a 100% completion rate for application cases. Accomplishment Highlights
Prepared and entered documentation in the
database platform and created applications
to ensure compliance requirements.
Managed all aspects of Participants'
assessment, skills planning, and enrollment to
provide appropriate training and facilitate their
timely achievement.
Education
Clark Atlanta University
Certifications
CERTIFICATE OF COMPLETION VIHFA
Homebuyer Education Course Certificate Number
1211544 - June 2024
CERTIFICATE OF COMPLETION Commercial
Telephone Salesperson Certificate Number
TP2948 - June 2010
CERTIFICATE OF COMPLETION HUD Housing
Choice Voucher Program September 2008
2
Sales Marketing Manager, Professional Service Group (PSG), 2000 - 2005. Ms. Hendrickson led a team from the Professional Service Group (PSG) to reduce the unemployment rate at the Department of Labor. The team provided operational support and technical assistance to raise awareness of the available workforce services in the community. Their efforts included developing a state guideline handbook titled "The Fast 50 Campaign," which effectively outlines partnerships with the fifty fastest-growing companies to expand work-based opportunities throughout the state.
Office Manager, NOW Legal Defense & Educational Fund, 1996 - 2000. Ms. Hendrickson provided administrative support to a senior Legal Analyst involved in assessing community grievances. She coordinated the Legal Analyst's daily schedule and travel arrangements, formatted and edited documents, scheduled town meetings, managed projects, and conducted research. Additionally, Ms. Hendrickson served as a liaison between the Legal Analyst, executive staff, and constituents.
Assistant to the Marketing Director, United Way of the National Capital Area DC, 1990 - 1996. Ms. Hendrickson was responsible for managing the database system, which included document retention. She worked closely with campaign donors to address their questions and resolve issues related to the processing of campaign funds. Additionally, Ms. Hendrickson provided administrative support for candidate registration, fostered relationships with current donors, assisted in conducting campaigns, maintained records, managed earmarked contributions, and ensured compliance with relevant laws. Support Staff Specialist, John Hancock Financial Services, 1986 - 1990. Ms. Hendrickson served as the primary point of contact for assisting eligible participants and John Hancock Agents for Life Insurance. She offered solutions to address financial needs and explained the billing statements process to more than 99.9% of eligible members. Ms. Hendrickson broke down the information into simple, step-by-step instructions, making it easy for customers to understand.
EMPLOYMENT HISTORY
Virgin Islands Department of Labor
Department of Property and Procurement
AECOM (EHRVI) Program
Mazda of St. Thomas
Housing and Urban Development (HUD)
Professional Service Group (PSG)
NOW Legal Defense & Educational Fund United
Way of the National Capital Area DC John
Hancock Financial Services
Community Outreach Specialist
Contract Assistant
Case Manager
Product Specialist
Income Specialist
Sales Marketing Manager
Office Manager
Assistant to the Marketing Director
Support Staff Specialist
2021 - 2025
2019 - 2021
2018 - 2018
2014 - 2017
2005 - 2014
2000 - 2005
1996 - 2000
1990 - 1996
1986 - 1990
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