Los Angeles Customer Service
Resume:
MARLENE RIPLEY
***************@*****.***
PROFESSIONAL EXPERIENCE
Home aglow, Los Angeles, California
February 2021-December 2022
Home Cleaner
MACY’S, Sherman Oaks, California
May 2014-September 2014
Sales Associate
Duties consisted of providing outstanding customer service to every guest at our store. Exceeded sales goals in Bridge, Women’s and Men’s Designer Collections and all other departments throughout the store. I was offered several sales specialists opportunities. Worked at the DKNY and Calvin Klein boutiques; Wardrobe assistant for TV shows and music videos; Liaison
Between the client and personal shopper for the TV, Music and Entertainment industry.
KELLER WILLIAMS, Northridge/Los Feliz, California
October 2012-present
Realtor®
Part Time California Realtor® specializing in Industrial, Commercial and Residential leasing and sales covering the greater Los Angeles area. Teach agents how to set up personal website – eAgent.
LAW OFFICES OF STEPHEN A. GERSHMAN, Sherman Oaks, California
July 2009- December 2013
Registered Process Server/Office Administrator
Responsible for serving clients with various court subpoenas. Surveyed clients for discovery work for assigned attorney cases. Filed documents at Family Court in Los Angeles. Investigated and drew pleadings and discovery on case files. Performed administrative duties for Mr. Gershman which consisted of organizing files and maintaining an extensive filing system. Completed data entry for A/R and A/P and also entered and tracked payroll.
CUSHMAN & WAKEFIELD OF CALIFORNIA, INC., Los Angeles, California
July 2007-July 2009
Property Operations Manager/ Assistant to the Director of Southern California
Primary responsibility was to lend support and assist the Director with her portfolio. Assisted by demonstrating exceptional leadership through the support of her property portfolio by optimizing operations of 3 million square-feet of commercial, industrial, retail and mixed use space through preparation of monthly revenue analysis, annual budgets and quarterly re forecast reports. Identified capital improvements within the buildings, negotiated service contracts for increasing the overall NOI for the portfolio assigned to, approved purchase orders, payables and drafted and monitored achievement of annual budgets. Supervised managers and property operations within Director’s region for compliance with property management policies and procedures, codes, regulations, as well as directives of government agencies. Oversaw building Engineers, Administrative Assistants as well as maintenance and security staff, while heading transition and establishment of new properties. Collaborated with project management team and vendors performing punch walks for tenant improvement initiatives. Investigated, resolved and documented tenant concerns on daily basis. Organized and facilitated field training in budgeting and re forecasting processes. Supervised internal and external entities to identify and maximize opportunities to focus teams to surpass owner’s expectations resulting in reduction of overall costs of operation and increase of revenue. Trained Managers in Yardi, MRI, Skyline, Fusion and Capture applications, as well as other accounting software systems.
PM REALTY GROUP, Santa Monica, California
September 2004 – July 2007
Property Manager
Primary responsibility was managing a high profile Class “A” Office portfolio in Santa Monica. Developed and maintained outstanding relationships with tenants of commercial and industrial properties through personal attention to individual concerns and expeditious issue resolution. Conducted tours of vacant building spaces and facilitated daily meetings with Architects, Construction Contractors, and tenants for space build-outs and tenant improvements. Drafted monthly property financial reports and annual budget, as well as re forecast and corporate Account Manager Billings to include Proposition 13 tax analysis. Reviewed and approved property expense invoices and facilitated preparation of vouchers. Prepared documents for tenant audits pertinent to Corporate Account Manager Reconciliations. Assisted with the leasing and renewals of tenant leases. Teamed with Broker and Buyer for completion of due diligence for sale of building. Continued duties with new property management company, Cushman & Wakefield of California, Inc., for continued oversight of property portfolio upon award of management contract.
EDUCATION & LICENSURES
California Registered Process Server
California Real Estate License
RPA, CPM
LEED AP
Bachelor of Business Management-National-Louis University, BOMI International
Bachelor of Science-Cleveland State University, Cleveland, Ohio
SOFTWARE KNOWLEDGE & SKILLS
Yardi
Capture
MRI
Fusion
Skyline
PeopleSoft
Lexus/Nexus
Microsoft Office Suites
QuickBooks
Yardi Voyager
MAC Ios8
JD Edwards
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