Case Manager Contracts Coordinator
Resume:
Denise Hendrickson
Trenton, NJ 08611
**************@*****.***
EXPERIENCE OVERVIEW
Ms. Hendrickson has more than 20 years of experience as a dedicated Case Manager, providing high-quality care and case management services to a diverse workforce initiative funded by the Community Development Block Grant and OHCS Housing and Community Services Disaster Management Team. She has been instrumental in collaborating with cross-functional teams to meet the needs of the program participants. Ms. Hendrickson has effectively managed a heavy caseload of over 200 participants, ensuring the proper delivery of skills training processes in the US Virgin Islands and currently, through an REOregon OHCS HARP NBLY Program System Eligibility Review Checklist, Ms. Hendrickson conducts investigative reviews of applicants' cases to gain award approval with HARP State of Oregon Eligibility Determination for housing assistance.
PROJECT EXPERIENCE
Eligibility Reviewer - Remote, ICF - HARP RE-Oregon Housing and Community Services Disaster Management Team 2024 - 2025. Ms. Hendrickson has shown expertise in conducting Checklist Credentialing for over fifty applicants who indicated on their HARP Program Intake Application that their homes were damaged or destroyed during the 2020 Oregon Wildfires. She thoroughly examined the documentation for each case uploaded to the NBLY Program database system related to the disaster. Her Eligibility Review process evaluated each applicant to determine if they need an Oregon State Eligibility Determination Letter to receive financial assistance for housing.
Lead Case Manager - Remote, ICF - Puerto Rico Disaster Management OnBase (HORNE Canopy) System 2023 - 2024. Ms. Hendrickson was responsible for managing the assigned Warranty Binder Cases. She analyzed the data for both the repair and reconstruction of homeowner warranty binders and assessed detailed documentation for approval, ensuring exceptional interpretation. Ms. Hendrickson's final determination reviewed and approved Warranty Binder cases were submitted to the Puerto Rico Department of Housing (PRDOH) for final closure.
Accomplishment Highlights
Managed all aspects of Participants'
assessment, skills planning, and
enrollment to provide appropriate
training and facilitate their timely
achievement.
Prepared and entered documentation
in the database platform and created
applications to ensure compliance
requirements.
Education
Clark Atlanta University
Certifications
CERTIFICATE OF COMPLETION
VIHFA Homebuyer Education
Course Certificate Number
1211543 - June 2024
CERTIFICATE OF COMPLETION
ICF Project Management
Fundamentals - May 2023
CERTIFICATE OF
ACHIEVEMENT CHILDREN &
FAMILIES - ACF Modules 1-5
Coaching for Success eLearning
Series - April 2023
TEAM AWARD - Virgin Islands
Workforce Innovation & Poverty
Solutions 2021
BRONZE AWARD CHOP Skills
For Today Program - 2022
CERTIFICATE OF COMPLETION
- S & B R Basic Refresher CITI
(Collaborative Institutional
Training Initiative) Program -
August 2021
CERTIFICATE OF COMPLETION
Commercial Telephone
Salesperson Certificate Number
TP2948 - June 2010
CERTIFICATE OF COMPLETION
HUD Housing Choice Voucher
Program - September 2008
2
Lead Case Manager - Remote, ICF Skills for Today Program, 2021 - 2023. Ms. Hendrickson is an experienced technical assistance coach focused on improving participant skills in the Skills for Today Program, providing case management for over 300 Participants low - and moderate-income Virgin Islanders with training and employment support as well as experience in project management, enrollment strategies, workforce development, work-based learning, career, and technical education this included in collecting and analyzing data from participants and documenting areas where they can excel and areas that streamlined, to enhance skills. Ms. Hendrickson worked in partnership with the Virgin Islands Department of Labor (VIDOL). Outreach Volunteer, The Homeless Project, 2018 - 2021. Ms. Hendrickson provided community leadership, advocacy, and practical solutions to at-risk communities to prevent and end homelessness in the U. S. Virgin Islands. Case Manager, AECOM EHRVI Emergency Home Repair VI Program, 2018 - 2018. Ms. Hendrickson was responsible for resolving enrollment eligibility tasks for the Emergency Home Repair VI (EHRVI) national disaster grant for the U.S. Virgin Islands Homeowners program, ensuring compliance and streamlining the scope of work assessments for hundreds of eligible local homeowners based on the severity of storm damage supporting continuous improvement efforts. Ms. Hendrickson's efforts include disaster recovery implementing policies and procedures, demonstrating team leadership providing expert services to support housing and communities, collecting, and processing data, building rapport, and displaying helpful and compassionate care. Product Specialist, Mazda of St. Thomas, 2014 - 2017. Ms. Hendrickson served as an Agent to increase awareness and build lasting relationships through negotiations with customers and managers that met and exceeded the time allotted in quoting and selling vehicles. The VIN codes, baseline rates of new products, and ability to meet the sale deadlines were 99.9% of the research results received. Income Specialist, Housing and Urban Development (HUD), 2005 - 2014. Ms. Hendrickson tracked HUD Housing Choice Voucher Program Section 8 candidates’ milestones on the waiting list to update, resolve issues and generate monthly applicants report, sharing interactions with stakeholder project managers and teams of the applicants who met guidelines, giving candidates who have approved eligibility award voucher letter for certified housing. Ms. Hendrickson met the deadline with accuracy and reliability with 100% completed application cases. Sales Marketing Manager, Professional Service Group (PSG), 2000 - 2005. Ms. Hendrickson led a team of Professional Service Group (PSG) Members building on reducing the unemployment rate at the Department of Labor and providing operational support and technical assistance to increase awareness of available workforce services in the community. Efforts include developing a state guideline handbook called The Fast 50 Campaign, effectively outlining relationships with the fastest fifty-growing companies to expand work-based opportunities across the State. Executive Assistant, Council of the District of Columbia, 1996 - 2000. Ms. Hendrickson provided technical assistance to a high-level Councilwoman on the development to assess grievances in the community. Ms. Hendrickson coordinated the Councilwoman's daily schedule and travel arrangements, formatting and editing documents, scheduled town meetings, managing projects, and conducting research. Additionally, Ms. Hendrickson communicated as a liaison between the Councilwoman, Executive Staff, and Constituents. Assistance to the Finance Comptroller, Democratic National Committee, 1990 - 1996. Ms. Hendrickson managed the database system, including document retention, and worked with campaign donors to answer questions, to resolve issues with the financial processing of the campaign funds. Ms. Hendrickson provided technical assistance for candidate registration, building relationships with existing donors, conducting campaigns, recordkeeping, earmarked contributions, and maintaining compliance with laws. Principal Clerk, Commonwealth of Massachusetts, 1986 - 1990. Ms. Hendrickson supported the day-to-day operations of two Boards within the Commonwealth of Massachusetts Licensing Boards: The Nursing Home Administrators and the Certified Health Officers. She updated applicant records, scheduled the State Board Examination, and processed letters for Continuing Education Unit (CEU) credits. 3
EMPLOYMENT HISTORY
ICF - RE-OREGON Disaster Management Team
ICF - Puerto Rico Disaster Management Team
ICF - Skills For Today Program
The Homeless Project
AECOM (EHRVI) Program
Mazda of St. Thomas
Housing and Urban Development (HUD)
Professional Service Group (PSG)
Council of the District of Columbia
Democratic National Committee
Commonwealth of Massachusetts
Eligibility Reviewer STT
Lead Case Manager PR
Lead Case Manager STT
Volunteer
Case Manager
Product Specialist
Income Specialist
Sales Marketing Manager
Executive Assistant
Assistance to the Finance Comptroller
Principal Clerk
2023 - 2025
2023 - 2024
2021 - 2023
2018 - 2021
2018 - 2018
2014 - 2017
2005 - 2014
2000 - 2005
1996 - 2000
1990 - 1996
1986 - 1990
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